Anyone had any problems getting the ticket relation graphing stuff
working under RT3.8.4?
I've installed various libgd packages and installed GD and GraphViz
over CPAN. I now get the 'Graph' link in the Links section of Ticket
Metadata but clicking on it gives me this:
Error during compil
Hello Justin,
Have you restarted the server after install?
On Wed, Aug 5, 2009 at 3:26 PM, Justin Hayes wrote:
> Anyone had any problems getting the ticket relation graphing stuff working
> under RT3.8.4?
> I've installed various libgd packages and installed GD and GraphViz over
> CPAN. I now get
Ok either I am extremely tired (been debugging this for nearly 5 hours) or I
am wholy retarded.
I get through the install process only to get confronted with problems
restarting apache when I get to
"
mod_perl 2
=
Add the following line to the VirtualHost section of Apache from which
I've restarted apache but I haven't restarted the box itself. The
charts from search results started working after installing GD and
GraphWiz so I assumed that the relationship ones would as well.
I'll try a complete restart.
Thanks,
Justin
-
Tried restarting the server itself, but still get the same error :(
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 14:27, Ruslan Zakirov wrote:
> Hello Justin,
>
> Have you restarted the server after inst
Hi Justin,
You shouldn't restart the box. Probably there is better errror message
in the logs.
On Wed, Aug 5, 2009 at 6:59 PM, Justin Hayes wrote:
> Tried restarting the server itself, but still get the same error :(
>
> Justin
>
> -
> Justin Hayes
On Wed, Aug 05, 2009 at 12:26:16PM +0100, Justin Hayes wrote:
>Anyone had any problems getting the ticket relation graphing stuff working
> under RT3.8.4?
>I've installed various libgd packages and installed GD and GraphViz over
> CPAN. I now get the
>'Graph' link in the Links section
I didn't do the initial install, but I'm guessing probably not...
Is there any way to do it retrospectively?
Thanks again
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 5 Aug 2009, at 16:58, Kevin Falcone wrote:
> On
Frequently, when I copy/paste text into the message field when creating a
ticket or adding to an existing ticket, the text appears ok when I paste it,
but is garbled when I view the ticket after saving the updates. It also adds
line breaks, extra spaces, and cuts off part of the message. There
On Wed, Aug 05, 2009 at 05:11:22PM +0100, Justin Hayes wrote:
> I didn't do the initial install, but I'm guessing probably not...
> Is there any way to do it retrospectively?
Just try installing IPC::Run::SafeHandles
You can reconfigure while saying --enable-graphviz and just run make
testdeps
-k
On Wed, Aug 05, 2009 at 09:28:01AM -0700, Jennifer Scales wrote:
>Frequently, when I copy/paste text into the message field when creating a
> ticket or adding to
>an existing ticket, the text appears ok when I paste it, but is garbled
> when I view the ticket
>after saving the updates
Hi,
unprivileged user create ticket,
priviledged helpdesk user reply with ticket, with attachment
unpriviled user received email with attachment link
https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Referen
On Wed, Aug 05, 2009 at 11:11:31AM -0700, raym...@pilotsupplies.com wrote:
> Hi,
>
> unprivileged user create ticket,
> priviledged helpdesk user reply with ticket, with attachment
> unpriviled user received email with attachment link
>
> https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http:/
Sorry, meant to send it to the list (to help anyone else out with this
issue).
-Original Message-
From: Helmuth Ramirez
Sent: Wednesday, August 05, 2009 2:16 PM
To: 'Justin Hayes'
Subject: RE: [rt-users] Relationship Graphs not working in RT 3.8.4
Hi Justin,
I had a similar issue. Yes,
Hi Kevin,
Thank you for the reply. This is a new 3.8.4 install on Debian 9.04 and I
have not made any changes to the code. All unprviledged users when
log in http://helpdesk.abc.com it
automatially redirects to http://helpdesk.abc.com/SelfService/
currently all unpriviledge users can create a
When I try to create a user, I have been getting the
following error:
* User could not be created: Email address in use
The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn't
listed in the Users section of the configuration screen.
Could this be the bug that presents when you use both the wysiwyg
editor and a signature?
-mike
Sent from my iPhone
On 2009-08-05, at 11:28 AM, Jennifer Scales
wrote:
Frequently, when I copy/paste text into the message field when
creating a ticket or adding to an existing ticket, the t
On 08/05/2009 02:47 PM, Christopher M. Hobbs wrote:
When I try to create a user, I have been getting the
following error:
* User could not be created: Email address in use
The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn't
lis
Search based on email address. The UI only shows privileged users.
On 8/5/09 2:47 PM, "Christopher M. Hobbs" wrote:
> When I try to create a user, I have been getting the
> following error:
>
> * User could not be created: Email address in use
>
> The user has created tickets via email
There seems to be no documentation at all for this feature. I tried
the lists and the wiki, but it looks the few ones that asked about it
haven't been answered.
I have a custom field called "Designation" that should hold the
circuit designation for which the customer wants to open a ticket. As
man
or you may do a
configuration, users, Find all users whose User Id select "doesn'tmatch" *
to see every all.
raymond
On Wed, 5 Aug 2009, Drew Barnes wrote:
> Search based on email address. The UI only shows privileged users.
>
>
> On 8/5/09 2:47 PM, "Christopher M. Hobbs" wrote:
>
>> Whe
Christopher M. Hobbs wrote:
When I try to create a user, I have been getting the
following error:
* User could not be created: Email address in use
The user has created tickets via email before. Is that
address in a database somewhere, perhaps? The user isn't
listed in the Users sectio
That appears to have done the trick. I updated to 3.8.4 and the problem
appears to be resolved. Thanks!
Jennifer Scales
Help Desk/Public Lab Coordinator
College Information Resources
Haverford College
jsca...@haverford.edu
(610) 896-1373
Haverford College Computing staff will never ask for yo
FYI - I upgraded to 3.8.4 and this problem is now resolved.
Jennifer Scales
Help Desk/Public Lab Coordinator
College Information Resources
Haverford College
jsca...@haverford.edu
(610) 896-1373
Haverford College Computing staff will never ask for your password in an email
message. Please keep yo
Ok,
I am looking at a way to extract a report from the Perl API that will...
Group All Tickets By Queue | Type...
Is there syntax for the CLI that will enable me to do grouping / aggregate
types of reports? Can I do this through the Search API and save this as a
search for generating a schedu
Hi all, searching past threads a year or so old had no replies on this
one. Has anyone figured out how to make inline images in RTFM? Ideally
I'm looking for online documentation with screenshots along the way
throughout the article.
Various wiki and html tags I've tried seem to not allow images i
Is it possible to automatically add people to requestors if they are CC'd in
the email?
A lot of times customers will email their group and email us, therefore when
we reply it will only get sent to them.
Thanks.
___
http://lists.bestpractical.com/cgi-b
One of the biggest complaints from my privileged users during our testing of RT
is that the requestor's phone number is not presented to them conveniently. We
currently handle the bulk of our support by phone, so some of them are standing
at my office door with torches and pitchforks.
To rectif
Scott Miller wrote:
> Hi all, searching past threads a year or so old had no replies on this
> one. Has anyone figured out how to make inline images in RTFM? Ideally
> I'm looking for online documentation with screenshots along the way
> throughout the article.
>
> Various wiki and html tags I've t
29 matches
Mail list logo
