On Tue 11.Aug'09 at 17:00:47 -0500, Martin Dorschler wrote:
Upon digging further I find the following error in the syslog
Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: Bareword
Change not allowed while strict subs in use at (eval 1380) line 1. (/usr/
Do you really mean to be using a User defined condition or do you want to
pick On Queue Change from the Condition dropdown?
You nailed it, and I can't believe I missed that option in the built in
Conditions.
That is the _wrong_ solution. Turning off the code that detects errors when
you
Greetings,
I'm new to the lists, but I did do a thorough search through the archives. I
can't seem to find anything describing my issue.
I have a scrip setup to
On Correspond Notify Requestors and Ccs with template Correspondence
I want this to send 1 email, To = requestor email, and Cc
Sorry, slight correction in the below.
The Bcc is populated in the second email along with the Cc.
So technically the scrip is sending the email, but it does not send it as 1.
The issue behind this, if I say Hi Non-requestor, blah blah and the Requestor
reads that email, they don't know
Hi all,
I've problem with Customfields when i want to update few tickets by
bulk.html (Bulk update).
At first there was no input field for CF which type was Autocomplete, so
i copied Bulk.html to local/html/Search and added:
% } elsif ($cf-Type eq 'Autocomplete') {
td
It's not exactly the same, but what about where Last Updated Told?
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Hi Alllen,
Try LastUpdatedBy.EmailAddress not like '@...'. I think it works in
the latest RT.
But there is no LastUpdatedBy IS AN UNPRIVILEGED USER thing.
On Wed, Aug 12, 2009 at 4:02 AM, Allenallen+rtl...@crystalfontz.com wrote:
We would like to make a Saved Search that will show us all
Allen;
Can I also suggest a working practice we adopt and maybe relevant to
your question, when we are waiting on a customer response we set a
ticket status to stalled , and we have a global scrip to set a ticket
status to open on correspondence.
So when we look for tickets where the last
(I'm sorry, I'm not sure if this is the right forum for this, If it isn't
I'd love to know what is.)
I've set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
Jean-Sebastien Morisset to import my assets from our old DB. I now want to
recreated the links between assets.
I'm
It should be similar to adding links to tickets.
Ticket example: $TicketObj-AddLink(Type='RefersTo',Target=$ticket-id);
So asset would be: $at-AddLink(Type='RefersTo',Target= $at-URI);
The default link types are:
RefersTo
ReferredToBy
RunsOn
IsRunning
DependsOn
Just to clarify, in...
$at-AddLink(Type='RefersTo',Target= $at-URI);
... Target is the URI of the RefersTo link, while the URI at the end of the
line becomes the corresponding ReferredToBy?
-Mike
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
My bad. If you want to link $at to $other_at:
$at-AddLink(Type='RefersTo',Target= $other_at-URI);
Try it and see.
On Wed, Aug 12, 2009 at 4:38 PM, Michael
Ellismichael_el...@umanitoba.ca wrote:
Just to clarify, in...
$at-AddLink(Type='RefersTo',Target= $at-URI);
... Target is the
Hi Piotr,
Known problem. No fix available. Hope to find time to fix it this week
or earlier next week.
On Wed, Aug 12, 2009 at 6:41 PM, Piotr
Teodorowskipiotr.teodorow...@contium.pl wrote:
Hi all,
I've problem with Customfields when i want to update few tickets by
bulk.html (Bulk update).
Did the thread on the Time Worked Report ever get resolved?
This is the thread started by Stephen Cochran. back in 3/09 or so'ish...
Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com
smime.p7s
Description: S/MIME cryptographic
Looking for easy way to copy a ticket from someone else's RT system (eg:
Billing dept) and put it into my RT system (eg: HR dept.) Two completely
independent RT systems (different versions, servers, email addresses, etc.)
Occasionally, someone from HR will send a request to the wrong RT system
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