> If you are on RT 3.8.3 and newer then you can use
> rt-validator to check consistency of the DB.
This mostly worked. It ran and fixed enough stuff to make this particular
ticket display properly, but then reported:
DBD::mysql::st execute failed: The SELECT would examine more than MAX_JOIN_SIZ
Hello Rich,
On Fri, Sep 4, 2009 at 9:20 PM, Rich West wrote:
> I've gone down the phase 1 route with building a web submission system
> for RT customized to our organization using the commandsbyemail
> extension. Oddly, I am having periodic problems with it where, some
> times, the commands do no
Tim,
The history for any ticket comes from the Transaction Table. Each
Transaction record has Id's in the fields that reference what the
transaction is about. For example, you have a ticket with a CF of ID #3.
The value of that Custom Field exists in the ObjectCustomFieldValue
Table. That tran
Hello Tim,
If you are on RT 3.8.3 and newer then you can use rt-validator to
check consistency of the DB.
On Sat, Sep 5, 2009 at 12:17 AM, Tim Gustafson wrote:
> I have a ticket in my system that when you view the "Basics" screen, you
> don't see all the History. Instead, you get about 4-5 rows
Hello Otmar,
This issue has been fixed in RT 3.8.3.
On Fri, Sep 4, 2009 at 7:07 PM, Otmar Lendl wrote:
>
> Hi,
>
> Versions:
>
> RT 3.8.2, RTIR 2.4.1, Apache 2.2.9, mod-perl2 2.0.4, Mason 1.39
>
> Symptoms:
>
> Urls like .../rt/Ticket/Display.html?Action=Take&id=16522 execute the
> Take, but don'
I have a ticket in my system that when you view the "Basics" screen, you don't
see all the History. Instead, you get about 4-5 rows of history, and then you
see:
Can't call method "Name" on an undefined value at
/usr/local/lib/perl5/site_perl/5.8.9/RT/Transaction_Overlay.pm line 700.
I'm ass
I've gone down the phase 1 route with building a web submission system
for RT customized to our organization using the commandsbyemail
extension. Oddly, I am having periodic problems with it where, some
times, the commands do not get recognized (my guess is that the
developer who created the pages
On Fri, Sep 04, 2009 at 08:50:55PM +0530, H Manohar rayker wrote:
> Hi,
>
>
>
> Mails received to RT with "Content-type: multipart/mixed;
> boundary="--=_1252065429-28139-0" in the mail header info are not
> getting displayed back while replying or corresponding back VIA RT ( i.e,
>
Hi,
Mails received to RT with "Content-type: multipart/mixed;
boundary="--=_1252065429-28139-0" in the mail header info are not
getting displayed back while replying or corresponding back VIA RT ( i.e,
transaction->content)
However Content-Type: text/plain; charset="utf-8" will get
Hi,
Versions:
RT 3.8.2, RTIR 2.4.1, Apache 2.2.9, mod-perl2 2.0.4, Mason 1.39
Symptoms:
Urls like .../rt/Ticket/Display.html?Action=Take&id=16522 execute the
Take, but don't show the Ticket.
Debugging:
The problem seems to be that RT redirects to itself to show the ticket
with an URL that is
All,
My search-fu is weak, it seems. How do I modify the standard
queries that appear on the home page? The "highest priority tickets I
own" and "newest unowned tickets", that is.
The reason I ask is that we have created custom status codes, and
any tickets with those status codes do
ERE MISSING.
> MASON missing dependencies:
> XML:: RSS> = 1.05 ... MISSING
> make: *** [testdeps] Error 1
>
> I do not know how to install this dependency, because I went on the CPAN
> website but I found nothing.
>
> Have you any
Hello Baskar,
Set( $LogToFile, 'debug' );
$RT::Logger->debug("here is my test message");
On Fri, Sep 4, 2009 at 4:33 PM, Baskaraganesan Natarajan wrote:
> Hi,
>
>
>
> I am writing scrips to customize my RT in Fedora 9 with MySQL back-end. I
> have configured RT to log into a file (rt.log) in RT
Hi All,
This is an older issue I asked for help on awhile back. It has since been
resolved and I wanted to make sure to share my experience with the community.
The issue was users were seemingly losing their rights every night. The issue
was user error. They had all navigated to the log in (pr
Hi,
I am writing scrips to customize my RT in Fedora 9 with MySQL back-end. I have
configured RT to log into a file (rt.log) in RT_SiteConfig.pm. Is it possible
to get debug messages printed into the log file. I have added some print
statements in scripts. I don't find them printed in rt.log
mysql server gone away is an indication there is a problem with the
backend database serving RT. enable debugging in your mysql daemon and
analyze the output for failures. is your mysql local or remote? make sure
firewall settings permit remote connections.
On Fri, 4 Sep 2009, Baskaraganesa
Hello,
has installed RT when running 'make fixdeps' is I always ended the
following message:
SOME DEPENDENCIES WERE MISSING.
MASON missing dependencies:
XML:: RSS> = 1.05 ... MISSING
make: *** [testdeps] Error 1
I do not know how to install this dependency, because I went on the CPAN
websi
Hi,
Hurrayyy... started working, just cleared off the old rt sessions.
Thanks
Manohar
_
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar
rayker
Sent: Friday, September 04, 2009 12:52 PM
To: rt-users@lists.b
Retrying...
From: Baskaraganesan Natarajan
Sent: Friday, September 04, 2009 2:46 PM
To: 'rt-users@lists.bestpractical.com'
Subject: Error - DBD::mysql::st execute failed: MySQL server has gone away
Sensitivity: Confidential
Hi,
I have RT up in a Fedora 9 box. It
Hi,
I have RT up in a Fedora 9 box. It was working properly. All of a sudden I
see the following error when trying to create a ticket.
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71.
I saw the same message i
Hi,
I have RT up in a Fedora 9 box. It was working properly. All of a sudden I
see the following error when trying to create a ticket.
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.10.0/Apache/Session/Lock/MySQL.pm line 71.
I saw the same message i
Hi,
Recently I made a new setup for RT3.8.4. All the things were working fine
before couple of days, as of now I'm not getting any transaction content in
the correspondence mails we receive when a ticket is created.
Here below are the main templates.
*)Autoreply templpate:
Subject:
22 matches
Mail list logo
