[rt-users] editing my default email for queue

hello all i want to edit the default email when i make a new queue, where i can do it if you don't understand what i mean and which one that i want to edit, i give u the link of the image http://img235.imageshack.us/img235/1061/screenshot2r.png ok, thanks for u all. -- Regards, Rahman Desyanta

Re: [rt-users] editing my default email for queue

On Wed, Oct 14, 2009 at 02:13:28PM +0700, Rahman Desyanta wrote: > hello all > i want to edit the default email when i make a new queue, where i can do it > if you don't understand what i mean and which one that i want to edit, i > give u the link of the image > Set($CorrespondAddress , 'b...@foo

[rt-users] Parsing Email Subject to insert into Custom Field

We have recently hired an outside company to be our "Tier-One" tech support. Every call they log sends us an email. We are filtering out the "Escalation" tickets and having those one added to our Helpdesk RT queue (Thanks to procmail). Now we need to parse the subject line of these Escalated tic

Re: [rt-users] Active Directory LDAP attributes and permissions

On Tue, Oct 13, 2009 at 04:29:54PM -0700, M Brennan wrote: >We have RT authenticating to our Active Directory, M$ 2003. I am using the > ExternalAuth >functionality. When users login via LDAP, they initially had no > permissions. I fixed this by >modifying the Everyone group and allow

Re: [rt-users] HTTPS - does it work - try again

On Wed, Oct 14, 2009 at 07:06:03AM +0100, Kevin Bailey wrote: >support: support rt ># support: support kbailey nstone gpeter >rt: "|/usr/bin/rt-mailgate --queue support --action correspond --url >[1]http://cyclone.example.com/rt"; > >in the aliases file. > >RT version is:

Re: [rt-users] Parsing Email Subject to insert into Custom Field

On Wed, Oct 14, 2009 at 08:20:14AM -0400, Kevin Squire wrote: >We have recently hired an outside company to be our "Tier-One" tech > support. Every call they >log sends us an email. We are filtering out the "Escalation" tickets and > having those one >added to our Helpdesk RT queue (T

[rt-users] apache ftp question

*http access to ftp-able files* -- Hello Linux/apache experts on RT: I hope someone can point me in right direction to configure the http server on linux as follow: Configure the Web server to see

Re: [rt-users] Add "My Requests" to RT at a Glance

On Tue, 2009-10-13 at 19:00 -0400, Kevin Falcone wrote: > On Tue, Oct 13, 2009 at 06:17:45PM -0400, Jason A. Smith wrote: > > > Unfortunately, there is one more step, since now when going to my Home > > page, I see this error message: > > > > Predefined search My Requests not found > > > > So, l

[rt-users] Some tickets reopening themselves

Hi, We're using RT 3.8.5 and RTFM 2.4.2 (although this doesn't seem to be an RTFM issue). We recently noticed the following behavior: 1) Person sends a ticket (e.g. request for a license key for software) 2) We respond via our email client (outlook) and attach a file for the reques

[rt-users] Approval notification

Hello, I set up a "Create Tickets" script, and the approval ticket is created, but no emails is ever sent to the approvers. I tracked down in RT::Approval::Rule::NewPending, in commit, this code: # first txn entry of the approval ticket local $self->{TransactionObj} = $to; $self->Run

Re: [rt-users] Add "My Requests" to RT at a Glance

On Wed, Oct 14, 2009 at 02:30:54PM -0400, Jason A. Smith wrote: > On Tue, 2009-10-13 at 19:00 -0400, Kevin Falcone wrote: > > On Tue, Oct 13, 2009 at 06:17:45PM -0400, Jason A. Smith wrote: > > > > > Unfortunately, there is one more step, since now when going to my Home > > > page, I see this erro

Re: [rt-users] Approval notification

On Wed, Oct 14, 2009 at 02:43:22PM -0400, Mathieu Longtin wrote: > Hello, > > I set up a "Create Tickets" script, and the approval ticket is created, but > no emails is ever sent to the approvers. I bounced your mail into the bug tracker and asked the developer responsible for the code to comment

Re: [rt-users] Approval notification

I changed "Notify Owner" to "Notify AdminCCs", that seemed to fix it. I'm noticing that the whole Approval thing is kind of clunky. Another problem I encountered: When a member of a group approves of a ticket, the owner is not changed, so the email looks like "Ticket approved by Nobody". The who

[rt-users] Sort dashboards in a custom or pre-defined order ?

Hi, I've created several dashboards and I would like to sort them in a particular way (alphabetical or other). However, it seems that by default, they are sorted by creation (by their unique ID). So, for instance, I have the following dashboards: [ID #1] A [ID #2] B [ID #3] D [ID #4] F [ID #5] E

[rt-users] shredder error

All, Having finally purged my db of deleted tickets, I am now trying to delete the users who now have no tickets assigned to them. However shredder is failing with rt 3.8.2: [r...@samba sbin]# ./rt-shredder --plugin "Users=no_tickets,1;status,any;replace_relations,Nobody;limit,5" SQL dump f

Re: [rt-users] Add "My Requests" to RT at a Glance

Jason, Many thanks. It turns out that this works fine without the mods to the config file. I just created the system saved search and it shows up fine for my users. In fact, I modified the default at a glance page and have happier users for it. What exactly does the change in the config file d