Re: [rt-users] Missing menu items - show results etc.

Hello! On Fri, 2009-11-06 at 11:18 -0500, Jesse Vincent wrote: > It's certainly not. Just at a guess, are you using RT's WebExternalAuth? Yes we using WebExternalAuth with mod_auth_kerb > (is that variable set to true in your RT_SiteConfig.pm?) If so, is > WebExternalAuthContinuous set to true a

Re: [rt-users] WebPath in search results cached somewhere

RT_SiteConfig will have the configuration option you want to change. -- Regards Aaron On Sat, Nov 7, 2009 at 9:39 AM, Jon Baker wrote: > I'm migrating our RT to a dedicated system. On the old system, the path to > RT was http://server/rt/, and so the WebPath variable was set to "/rt". > On t

Re: [rt-users] How to enable HTML trmplates in RT

All I did was setup the templates as shown in the example below; Subject: Resolved: {$Ticket->Subject} Content-Type: text/html Content: You logged a job (SR#) with the Sitel IT Service Desk which we believe we have now resolved, please take the time to complete a short survey in relation to t

[rt-users] RT3.8.5 force fields to be entered

Good day all Can someone please assist me ... We are running RT-3.8.5 on RHEL4 and using MySQL database. I would like to force users to enter certain fields such as - Time worked - Comments - Subject I tried to do this on the database

Re: [rt-users] WebPath in search results cached somewhere

I found it, it was actually is the saved search - it was somehow using rt/ instead of _WebPath__ in old searches. I was able to identify the searches in question by looking up in the Attributes table for "SavedSearch" and "Pref-SearchDisplay" and sorting by "LastUpdated", and identifying

[rt-users] Backup a queue question

I need to backup everything in 2 queues but nothing else. I'm a database .. well I'm poor at it. I've looked through site:bestpractical.com (keywords) but not really found anything on single queues. Is this possible? If not I can take a full dump and delete all the queues but need assurances

Re: [rt-users] Missing menu items - show results etc.

> It was set true in RT_Config, after I set it to false, the "Show Result" > links now appear again in the left toolbar. > > I'm not sure if I understand the implication. Does it mean that RT now > checks credentials once per session? I get a cookie and afterwards > as long as I have this cookie

Re: [rt-users] Missing menu items - show results etc.

Hi Jesse! > > That is correct. This is a new option in 3.8.6. The issue you're running > into is clearly a bug that we need to fix for 3.8.7. But the workaround > should be ok for now, I hope. It's ok! Thx, Björn ___ http://lists.bestpractical.com/c

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

Jesse Vincent wrote: > >>> So, this is an RT extension. Which version of it are you using and where >>> did it come from? We certainly shouldn't be breaking our API in the >>> middle of a stable series, so I want to make sure it gets sorted out. >>> As an aside, 3.8.6 has been out for a week or

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

> > r...@lechuck:~# find /opt/rt3/ -name \*Kill\* > r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* > r...@lechuck:~# find /usr -name \*Kill\* > > No results for any of these searches. I suspect it's time for the big guns. grep -ri kill /opt/rt3.bak/share grep -ri kill /opt/rt3.bak/lib Y

[rt-users] CommandbyMail rt 3.8.5

Hi, I have installed CommandByMail plugin, and added these lines do RT_SiteConfig.pm: Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail))); But I getting this error: [error]: Couldn't load RT::Interface::Email::Filter::TakeAction: Can'

[rt-users] Multiple attachments in 3.8.6

Hi all, Recently upgraded from 3.8.5, on both our production and development servers. Having trouble trying to add multiple attachments via the GUI. Uploading a single attachment is no problem, but when using "Add more files", the second just replaces the first attachment. It applies to both co

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

Jesse Vincent wrote: > >> r...@lechuck:~# find /opt/rt3/ -name \*Kill\* >> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* >> r...@lechuck:~# find /usr -name \*Kill\* >> >> No results for any of these searches. > > I suspect it's time for the big guns. > > grep -ri kill /opt/rt3.bak/share

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

On Mon, Nov 09, 2009 at 11:24:15AM -0500, Sean Sullivan wrote: > > > Jesse Vincent wrote: > > > >> r...@lechuck:~# find /opt/rt3/ -name \*Kill\* > >> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* > >> r...@lechuck:~# find /usr -name \*Kill\* > >> > >> No results for any of these searches.

Re: [rt-users] Multiple attachments in 3.8.6

On Mon, Nov 09, 2009 at 05:10:38PM +0100, Matt van der Westhuizen wrote: > Hi all, Try this: http://lists.bestpractical.com/pipermail/rt-users/2009-November/062157.html > > > > Recently upgraded from 3.8.5, on both our production and development > servers. Having trouble trying to add mult

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

> > > Jesse Vincent wrote: > > > >> r...@lechuck:~# find /opt/rt3/ -name \*Kill\* > >> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* > >> r...@lechuck:~# find /usr -name \*Kill\* > >> > >> No results for any of these searches. > > > > I suspect it's time for the big guns. > > > > grep -

Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working

I'm stumped. Can you send a screenshot of your 3.6.6? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT E

[rt-users] SMTP and Exchange 2007

I am in the process integrating the helpdesk system with Exchange 2007. I can receive emails correctly and I have set up a smart host to work with another SMTP server that uses Plain Login. Now I need to configure it so it can authenticate with the Exchange server over ssl. Do I need to do some

Re: [rt-users] CommandbyMail rt 3.8.5

Seems like I cant use space in custom field name. And there is C before the name. Does anyone can use this plugin with space in custom fields? Thanks 2009/11/9 Sergio Charpinel Jr. > Hi, > > I have installed CommandByMail plugin, and added these lines do > RT_SiteConfig.pm: > > Set(@MailPlugins

Re: [rt-users] Custom Scrip for ticket move

I can't get this to work. Coould you give me a hand? thanks On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour wrote: > On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote: > > Hi to all, > > > > I want to know if someone have a scrip that make a ticket get the > priority > > and duedate fr

[rt-users] Auto-creating a child ticket based on a custom field.

Hi All, Here's what I'm looking to do: I have a queue called "Data Analysis". In this queue, there is a ticket custom field called "Progress". When someone changes the "Progress" custom field on the ticket to "Request Data", I want a child ticket created in the "Data Acquisition" queue and the

Re: [rt-users] SMTP and Exchange 2007

On Mon, Nov 9, 2009 at 18:59, Erickson, Jason wrote: > I am in the process integrating the helpdesk system with Exchange 2007. I > can receive emails correctly and I have set up a smart host to work with > another SMTP server that uses Plain Login. Now I need to configure it so it > can authentica

Re: [rt-users] How to enable HTML trmplates in RT

Dear Aaron, Thanks for your quick help. I added same template for testing. Still I am getting mails in text/plain format. Is there any settings I have to do for enable html in request tracker 3.8. If I reply to a mail from rt web interface by adding any hyper-links to body. I am not getting