Hi,
I have added these settings in RT_SiteConfig.pm. Still I am getting mails in
plain/text format. I have installed Request tracker 3.8 in Debian Lenny
-Praveen-
This may have some bearing on things, unsure but worth a try.
In RT_SiteConfig.pm make sure to have, if you don't then add these
When a text attachment is added to a ticket, the emails RT sends put the
attachment as body, and the actual message as an attachment.
It does that both when creating a ticket using the web interface, and when
sending an email with an attachment.
It's probably that the code doesn't pick the right
I see this too. Is there any fix out there for this?
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Mathieu Longtin
[math...@closetwork.org]
Sent: Wednesday, November 11, 2009 7:43 PM
To: RT Users
Looking at the code for 3.8.6, it looks like something has changed in that
code, but I'm not sure this issue is fixed.
Here's the structure of an email where this happens:
ID PARENT SUBJECT FILENAMECONTENTTYPE
- -- --- ---
subscribe
Med venlig hilsen/Best regards
Sune K. Bech
IT-systemadministrator / Science-IT
Københavns Universitet
Biologisk Institut
Ole Maaløes Vej 5
2400 København N
tlf : + 45 35 32 37 12
Mobil: + 45 28 75 37 12
Email: skb...@bio.ku.dk mailto:skb...@bio.ku.dk
Hi
I have a problem that is driving me nuts, I have just installed the
latest RT, using almost default settings.
When a user writes to reque...@myisp.com an ticket gets created and he
gets an email greeting reply where the ticket number is in the subject,
if the user then replies
to this
Sune,
Tell the user to NOT use the Reply All, but the Reply only.
Additionally, if they make sure that the RT email address is a Bcc or
cc that will keep a new ticket from being created.
Kenn
LBNL
On 11/11/2009 11:00 AM, Sune K. Bech wrote:
Hi
I have a problem that is driving me nuts,
The only thing I can think of is that your RT name isn't the same in the
subject line... so it thinks the [rtname #rtnumber] isn't anything
related to RT.
Does the new ticket have a subject line that has the tag of the old
ticket in it?
By tag I mean the [rtname #rtnumber] in the subject line?
I seem to be having trouble with setting the LogToSyslogConf option,
specifically overriding the default ident (multiple instances, I want to
be able to tell the errors apart).
Set(@$LogToSyslogConf, (ident = 'compserv_test'));
results in the error
Not a SCALAR reference at
Trying to install RTFM 2.4.2 on RT 3.4.5 on RHEL4. My rt is installed in
/usr/local/rt but for some reason, rt-setup-database is in /usr/sbin. I have no
idea why. But I can't find what to edit in order to give it the correct path
for installation. Thanks in advance!
[r...@sjspdsupport-test
Nevermind... I tricked it with a symlink :)
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kimberly McKinnis
Sent: Wednesday, November 11, 2009 3:14 PM
To: rt-users@lists.bestpractical.com
Subject:
Does anyone have suggestions on how to repair perl after Centos-5.4 upgrade?
I was running Centos 5.2, mysql and modperl2.
Update brought down Centos 5.4 and a gazillion other updates.
After which:
Apache would not start.
make testdeps will not run with *** No rule to make target
How to fix it:
cpan File::Temp
How to future proof it:
Setup cpan to install File::Temp in site_perl instead of the default
location, that way it won't get overwritten next time perl is updated.
--
Mathieu Longtin
1-514-803-8977
On Wed, Nov 11, 2009 at 11:48 PM, Mike m...@thesheengroup.com
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