Hi List,
I have the following problem in 3.8.6 (sorry I can't try it on 3.8.7 now).
If I have a header line in an email like this (or in Cc field):
To: 'Foo Bar' foo@foobar.hu
of
To: 'Foo2 Bar2' foo2.b...@foobar2.hu
on the Update.html page (UpdateCc component) RT generates the code:
input
Hello all,
i am using RT 3.2.1 and I can't search on customFields.
Any Idea ???
Many thanks,
Tamodew
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On Wed, 2009-12-16 at 09:12 -0800, Ken Crocker wrote:
I had trouble awhile back with Custom Field values not being set at
all
during the execution of a scrip, while all other changes took place
correctly. The cause turned out to be that I had set the stage in the
scrips to
On Thu, Dec 17, 2009 at 02:27:02PM +0100, Tariq Doukkali wrote:
Hello all,
i am using RT 3.2.1 and I can't search on customFields.
Any Idea ???
We've rewritten the custom field search backend at least twice in the 5
years and 4 months since RT 3.2.1 came out. But I suspect that you
On Thu 17.Dec'09 at 13:43:41 +0100, BALINT Bekeny wrote:
Hi List,
I have the following problem in 3.8.6 (sorry I can't try it on 3.8.7 now).
If I have a header line in an email like this (or in Cc field):
To: 'Foo Bar' foo@foobar.hu
of
To: 'Foo2 Bar2' foo2.b...@foobar2.hu
on
Hi,
thanks for your answer !!!
I can see custom fields as a search options on the search form but the problem
is that the search results are not correct.
The costumfields search conditions (for example cf.{cf_name} like blabla)
will be not considered on the search results.
On Thu, Dec 17, 2009 at 04:35:26PM +0100, Tariq Doukkali wrote:
Hi,
thanks for your answer !!!
I can see custom fields as a search options on the search form but the
problem is that the search results are not correct.
Unfortunately, that's exactly the sort of thing where my answer
Shredder overzealously wiped some information a few months back when I
was cleaning out spam, and I'm just now discovering a very odd problem. I
have a
ticket whose requestor was in an odd state. Search results and the ticket
display
page showed no requestor, but the people page listed
Hi;
Source : RT-3.6.4 ,
Destination: RT-3.8.5
Both on apache2 and mysql 5
I am unable to create ticket using the RT client when the text (content)
is multi lines (line breaks \n); the command I issue:
`/opt/rt3/bin/rt create -t ticket set subject=$subject set
queue=$queue set
I'm trying to have a scrip that will get the recipients of a ticket from
another source, at creation time.
If I assign the recipients in the action section of the scrip, they don't
receive any email, because the notify action gathers the recipient during
prepare.
Should I set the recipients in
Can anyone point me to a curent install guide for centos 5.4 for RT?
I have been attempting the various ones linked off of the main site,
but have had little luck.
Thanks in advance,
D
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On Thu, Dec 17, 2009 at 2:58 PM, dnk d.k.emailli...@gmail.com wrote:
Can anyone point me to a curent install guide for centos 5.4 for RT?
I have been attempting the various ones linked off of the main site,
but have had little luck.
For starters, you can follow this thread:
Hello,
I create a custom field of type Upload one file I set Validation to
(?#Mandatory).
Then I enable this CF in a queue.
When trying to create a ticket in this queue, I upload a file in my custom
field, tried with .doc, .gif and .txt.
When I click on Create ticket I get the error message
On Thu, Dec 17, 2009 at 4:22 PM, dnk d.k.emailli...@gmail.com wrote:
When I was installing the yum related packages, I ran into:
No package perl-IO-Socket available.
Off the top of my head, I'm not sure if that's a required RT perl
module, or just a dependency of a required module, or some
Hi Jesse,
I attached a patch for 3.8.6.
I'm not sure it is the best solution for this problem but it seems a working
one.
Hope I helped.
Best regards,
--
Bekeny
2009/12/17 Jesse Vincent je...@bestpractical.com
On Thu 17.Dec'09 at 13:43:41 +0100, BALINT Bekeny wrote:
Hi List,
I
For those who have followed the tutorial at:
http://www.ptitov.net/2008/07/request-tracker-installation-o.html
I got:
SOME DEPENDENCIES WERE MISSING.
ICAL missing dependencies:
Data::ICal ...MISSING
CORE missing dependencies:
Calendar::Simple ...MISSING
MASON missing
To add to this one, I simple have done this so far:
yum install perl-Calendar-Simple perl-DateTime-TimeZone
Then I ran:
# rpm -qa | grep XML | grep RSS
perl-XML-RSS-1.45-1.el5.rf
So i had that one module installed already.
Then I ran:
perl sbin/rt-test-dependencies --with-web-handler=modperl2
On Dec 17, 2009, at 5:15 PM, dnk wrote:
For those who have followed the tutorial at:
http://www.ptitov.net/2008/07/request-tracker-installation-o.html
I got:
SOME DEPENDENCIES WERE MISSING.
ICAL missing dependencies:
Data::ICal ...MISSING
CORE missing dependencies:
So I ignored the DATA::ICal. error since it disappeared the second time around.
But now i ran:
perl sbin/rt-test-dependencies --with-mysql --with-modperl2
--verbose|grep MISSING
CGI = 3.38 ...MISSING
SOME DEPENDENCIES WERE MISSING.
CGI = 3.38 ...MISSING
Ideas?
On Thu, Dec 17,
I upgraded 3.8.2 to both 3.8.6 and 3.8.7 in a test environment copied from my
production installation.
In both versions I have had problems with the spreadsheet function. At first,
it changed output from the previous version by outputting all custom fields,
even ones not related to the queue
On Thu, Dec 17, 2009 at 5:40 PM, dnk d.k.emailli...@gmail.com wrote:
So I ignored the DATA::ICal. error since it disappeared the second time
around.
But now i ran:
perl sbin/rt-test-dependencies --with-mysql --with-modperl2
--verbose|grep MISSING
CGI = 3.38 ...MISSING
SOME
Hi all
I am struggling with RT rights.
We service multiple customers and so I want to create a user
for each customer so that they can log into the RT system and log issues and
assign accordingly.
I created a test user
Hi all
I am struggling with RT rights.
We service multiple customers and so I want to create a user
for each customer so that they can log into the RT system and log issues and
assign accordingly.
I created a test user with
Hi all
I am struggling with RT rights.
We service multiple customers and so I want to create a user
for each customer so that they can log into the RT system and log issues and
assign accordingly.
I created a test user
Can any one help please ?
2009/12/16 samir marhoum samir.marh...@gmail.com
Hi,
I need to send email notification based on a custum field value, ie if a CF
value is X send email to j...@mail.com if it's Y send to pe...@company.org
Can you please help me on this ?
Best Regards.
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