[rt-users] A It works page is loaded after log in

Good morning, all. I have a RT user that, every time he tries to log in, a It works page is loaded. But the worst is that he is trying to log in from a computer of a different network of the RT server. If he tries to log in RT using my computer, by instance, whose is in the same network of

Re: [rt-users] A It works page is loaded after log in [SOLVED]

Finally, My colleague was typing /https://rtracker.rt.pop-sp.rnp.br/rt/ without the last slash, as follows: /https://rtracker.rt.pop-sp.rnp.br/rt// Thank you, Ernesto Hernández-Novich, for your help. See you all, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP

[rt-users] [Fwd: Re: A It works page is loaded after log in [SOLVED]]

Hi, This new message came because the last one. How can I redirect a person who will access https://rtracker.rt.pop-sp.rnp.br to https://rtracker.rt.pop-sp.rnp.br/rt/ Thanks. -- Wagner Pereira PoP-SP/RNP - Ponto de Presena da RNP em So Paulo CCE/USP - Centro de Computao Eletrnica da

[rt-users] My RT still didn't create a ticket via an e-mail

Hi, folks. Below is my mail.log (on the RT server) and I'd like to know what that /Command output/ means. Jan 22 12:00:38 rtracker postfix/smtpd[7248]: connect from kliper.pop-sp.rnp.br[200.133.192.62] Jan 22 12:00:39 rtracker postfix/smtpd[7248]: 056CA24FD6:

Re: [rt-users] HTML messages and linebreaks in transaction-content

Wrap the {$Transaction-Content()} line with pre /pre tags. This tells the client that is interpreting the HTML to preserve formatting... which means if there is a carrage return, it'll show it. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder

[rt-users] Where can I finda script that is already installed and working?

I'm taking over the management of a server, which has RT on it, and there is a script running on one of the queues, that basically does the following, If you are known to the RT system, then you know who comments on your tickets. For example, George and Bob, are RT users. If George is a requestor

[rt-users] More mail.log!

Hi, This is my mail.log, where my RT is installed. Jan 22 14:35:51 rtracker postfix/smtpd[8645]: connect from kliper.pop-sp.rnp.br[200.133.192.62] Jan 22 14:35:51 rtracker postfix/smtpd[8645]: B0AC824FF4: client=kliper.pop-sp.rnp.br[200.133.192.62] Jan 22 14:35:51 rtracker

[rt-users] User for rt-mailgate

Hey, folks. In the man rt-mailgate I found that: SETUP Much of the set up of the mail gateway depends on your MTA and mail routing configuration. However, you will need first of all to create an RT user for the mail gateway and assign it a password; this helps to ensure that mail

Re: [rt-users] Customizing template content for privileged users

On Sun, Jan 17, 2010 at 08:17:25PM -0700, Matt Adams wrote: Folks: Does anyone know if it is possible to customize email template content based on the rights of the person being sent the email. For example, if the requestor is also a privileged user I'd like to be able to do something

[rt-users] Simple Search and Custome Field

Is there a way to allow simple search to also search custom fields? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] Simple Search and Custome Field

Is there a way to allow simple search to also search custom fields? Install RTx::Tags -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Recommended method for auto creating users with Active Directory and Authen-ExternalAuth

On Mon, Jan 18, 2010 at 11:40:09AM +0100, L B wrote: If a developer of this plugin read this, I think it would be nice to add a $RT::Logger-info at this step in the code... If you can provide a patch, I'd be happy to look at applying it -kevin pgpZh8jGTV1FH.pgp Description: PGP signature

[rt-users] Approval queue - a couple questions

I have set up the approval queue for our change control. Everything seems to be fine, except two things. 1. When a manager approves a ticket, the email to the original ticket owner or requester never goes out. I have a template; name: Approval Passed Desc: Notify Requestor that their

[rt-users] Personal Groups

I am trying to create a group of folks that can delegate their permissions if needed. The problem is that to create a personal group, this person needs the Global permission See Group to be able to see their own personal groups. This then gives them permission to see every group in the

[rt-users] multiple queues

I'm expanding my RT install to include a 2nd queue. In testing it looks like the new tickets in that queue are number sequentially with the old queue. I searched archives and found an old post from 2001 stating this is by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820)

Re: [rt-users] Personal Groups

Don't they need the ability to see all groups anyhow, to avoid name collisions? -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] multiple queues

On Fri, Jan 22, 2010 at 16:45, Aaron Zuercher aaron.techge...@gmail.com wrote: I'm expanding my RT install to include a 2nd queue.   In testing it looks like the new tickets in that queue are number sequentially with the old queue.   I searched archives and found an old post from 2001 stating

Re: [rt-users] Personal Groups

I now see that they both look like they are stored in the same db table. So what you say may actually be correct. Thanks. -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Friday, January 22, 2010 4:48 PM To: Jason Ledford Cc:

Re: [rt-users] multiple queues

too bad, I would have like the option to keep them seperate. I'm no programmer but it seem to me a easy method to implement would be to number tickets with que#.ticket# (01.1056). I believe qu eues are given a unique number after they are created. Thanks. On Fri, Jan 22, 2010 at 3:49 PM,

[rt-users] Toggle visibility on RT at a glance

Is there a way to make the Toggle visibility settings persistant across login sessions for the RT at a glance screen? Some of my users complain that 3.8.5 doesn't work the same way as 3.6.7, I can see the behavior but I can't determine why 3.6.7 was able to carry the setting across sessions.

[rt-users] Auto fill adminCC with an email address on ticket create.

Is there a way to have Auto fill adminCC with an email address on ticket create. I basically want the same auto reply requestors setup but for another email address. I want a carbon copy of a ticket being created but sent out to a certain email address without always typing it in Admincc

Re: [rt-users] Auto fill adminCC with an email address on ticket create.

Is there a way to have Auto fill adminCC with an email address on ticket create.  I basically want the same auto reply requestors setup but for another email address.  I want a carbon copy of a ticket being created but sent out to a certain email address without always typing it in Admincc

Re: [rt-users] Auto fill adminCC with an email address on ticket create.

Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 -Original Message- From: Jerrad Pierce

Re: [rt-users] Auto fill adminCC with an email address on ticket create.

Basically every ticket that is created I want RT to automatically send a copy of that ticket via email to a specific email address. Which is what a Queue AdminC will do. They'll also be copied on all follow-up correspondence, just like a ticket AdminCC. If you only want notification messages,