Last I checked this is not an entirely accurate description.
RT sends the message as Content-type: message/rfc822
Messages are MIME, but only *encoded* if required.
Although few MUA seem to handle this well, it is the right
thing to do. The only iffy thing is that the outer layer used
to group mult
On 11 March 2010 01:48, Brian Forquer wrote:
> I have done various modifications to by RT_SiteConfig.pm , I have done
> searching and read the README’s.
>
> I am having problems getting RT-Authen-ExternalAuth I am not sure if it is
> supposed to create logins in RT by default if it finds it in AD
Kevin.
AHH. Thanks. I understand.
Kenn
LBNL
On Wed, Mar 10, 2010 at 12:07 PM, Kevin Falcone
wrote:
> On Wed, Mar 10, 2010 at 10:41:48AM -0800, Kenneth Crocker wrote:
> >HA! Actually, we ran it against a prod clone. Then discovered we
> installed the .07 version
> >instead of the .08. Wh
I have done various modifications to by RT_SiteConfig.pm , I have done
searching and read the README's.
I am having problems getting RT-Authen-ExternalAuth I am not sure if it is
supposed to create logins in RT by default if it finds it in AD but I have
tried just logging in and also creating a
subscribe
Schwabe North America, Inc. - This electronic mail transmission, along with any
attachments, is confidential. If you are not the intended recipient, please
immediately advise the sender by reply transmission and delete this e-mail from
your system with
I also would like to know more about forwarded tickets. I get the same
behavior as the previous poster.
Nick Kartsioukas-3 wrote:
>
> When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT
> generates an email with an attachment, and within that attachment is
> another MIME enc
Can you use some Javascript similar to the select all/clear all
button on the bulk update screen?
Cheers,
Ken
On Wed, Mar 10, 2010 at 09:14:16PM +, satish patel wrote:
>
> Hi RT Team,
>
>
>
> We are using RT system but i have a question about is there anyway to edit
> code to select all
Hi RT Team,
We are using RT system but i have a question about is there anyway to edit code
to select all user in one shot when i don't want to send out mail on RT
comment.
Now i am selecting each user individually which is painful.
Thanks
satish
On Wed, Mar 10, 2010 at 10:41:48AM -0800, Kenneth Crocker wrote:
>HA! Actually, we ran it against a prod clone. Then discovered we installed
> the .07 version
>instead of the .08. What, exactly, causes RT to create that Queue?
Running the test suite creates a queue for testing.
-kevin
>
Thanks...will do that. We actually did that on the old version. Just thought
there was a way to do it globally via the UI..
Thanks again.
--Laura
Raed El-Hames-2 wrote:
>
> Laura;
>
> Change it in RT_Config.pm (Should be RT_SiteConfig.pm)..
> the bit you are looking for is
>
> =item C<$Oldes
On 10 Mar 2010, at 18:05, Jeff Blaine wrote:
> RT-Authen-ExternalAuth-0.08
>
> Please see 'Cannot determine...' and Warning below. What
> are these? What is broken?
>
> ...
> Using RT configuration from /apps/rt/lib/RT.pm:
> ./etc => /apps/rt/local/plugins/RT-Authen-ExternalAuth/etc
> ./html
Kevin,
HA! Actually, we ran it against a prod clone. Then discovered we installed
the .07 version instead of the .08. What, exactly, causes RT to create that
Queue?
Kenn
LBNL
On Tue, Mar 9, 2010 at 1:36 PM, Kevin Falcone wrote:
> On Tue, Mar 09, 2010 at 12:59:48PM -0800, Ken Crocker wrote:
> >
On Wed, 2010-03-10 at 13:07 -0500, Jeff Blaine wrote:
> Has anyone done this? I have the mod_ssl portion of this
> up and working (requiring valid client certificate for
> SSL negotioation), but don't really know where to look
> for hooking that into RT authentication.
You should be able to make
Has anyone done this? I have the mod_ssl portion of this
up and working (requiring valid client certificate for
SSL negotioation), but don't really know where to look
for hooking that into RT authentication.
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RT-Authen-ExternalAuth-0.08
Please see 'Cannot determine...' and Warning below. What
are these? What is broken?
...
Using RT configuration from /apps/rt/lib/RT.pm:
./etc => /apps/rt/local/plugins/RT-Authen-ExternalAuth/etc
./html => /apps/rt/local/plugins/RT-Authen-ExternalAuth/html
./lib
Life can be easy. :)
Thanks Roy.
P.
On Wed, Mar 10, 2010 at 5:23 PM, Raed El-Hames wrote:
> Polloxx;
>
> From web ui , Configuration -> Queues -> Select Your Queue
> and in the Basics form , put
>
> mycustomer.com
>
> as Subject Tag.
>
> Regards;
> Roy
>
> polloxx wrote:
>>
>> Dear,
>>
>> I wa
Laura;
Change it in RT_Config.pm (Should be RT_SiteConfig.pm)..
the bit you are looking for is
=item C<$OldestTransactionsFirst>
By default, RT shows newest transactions at the bottom of the ticket
history page, if you want see them at the top set this to '0'. This
option can be overridden by u
We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only question I
have is about the order history of tickets. I understand that you can now
modify the history order from the UI under preferences->ticket display->show
oldest history first and set it to no, which is what I did, but that
Dear,
I want to change the rtname for one queue for autoreply like:
[mycompany.com #36] AutoReply:
to
[mycustomer.com #36] AutoReply:
I use rt 3.8.7. How can I do this?
Thanks,
P.
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