On Sun, Mar 21, 2010 at 04:51:53AM +0100, Michelle Konzack wrote:
RT can only handel ONE RT account/E-Mail-Address
Standard RT configuration is to use 2 addresses for _each_ queue (one
for correspondances, one for comments). Then you can have several
queues with a set of permissions that
On Sun, Mar 21, 2010 at 02:53:52AM +0100, Torsten Brumm wrote:
Hi Emmanuel,
just saw this patch is against 3.8.6, does this mean it is included in
3.8.7/8?
3.8.7, no
3.8.8, not yet (@BPS, many users want it, anyone to review it?)
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Hi Michelle,
Emmanuel already pointed you the correct solution but let me try to
understand your setup:
Your setup, lets say:
ab...@foo.com - Queue: abuse_foo
postmas...@foo.com - Queue: postmaster_foo
supp...@foo.com - Queue: support_foo
tech-supp...@foo.com - Queue: techsupport_foo
Hello Torsten Brumm,
Am 2010-03-21 10:59:21, hacktest Du folgendes herunter:
Hi Michelle,
Emmanuel already pointed you the correct solution but let me try to
understand your setup:
Your setup, lets say:
snip
This can easily handled by /etc/alias file and the queue setup is also easy
Hi Michelle,
You don't need much magic for this and you don't need several
installations
of RT for this.
But this mean, I have to use ONE VHost for all!
I can not use seperated VHosts for abuse/postmaster, support and
biz-support which are 3 completely differnt departements.
Yes, thats
Dear list,
Is there a way to hide CommandByMail commands from the requestor?
When we 'resolve' a ticket via mail the requestor receives the mail.
Can we hide this?
Thx,
P.
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Hi Group
just tried to install latest rt from git and i'm getting confused:
config:
./configure --enable-graphviz --enable-gd --with-web-handler=fastcgi
--with-db-rt-pass=apassword --with-web-user=apache --with-web-group=apache
So, no GPG, after fixing all deps (mostly via rpm/yum) i get the
Hello Torsten Brumm,
I am ON THE LIST and do not need to be CC'ed
Am 2010-03-21 12:40:51, hacktest Du folgendes herunter:
Yes, thats correct, but why you need this? RT can handle this for you, why
several vhosts?
Because I use SUBDOMAINS for several different things and one of
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Hi, I've encountered what appears to be a limitation in the RT SLA extension,
if the minutes value applied to an SLA is greater then 1000 the Due date value
fails to be set.
For example, we've got an SLA for 1 month, which equates to 20, 8.5 hour days,
therefore business minutes for the SLA
On Sun, Mar 21, 2010 at 11:06 PM, Matt Hoover m...@hoov.net wrote:
Dustin-
I think the best way to handle that would be thru your postfix
configuration. Just send each alias to a different Q...
http://www.postfix.org/VIRTUAL_README.html#virtual_alias
Once you have email being delivered
I have some NoAuth pages I'd like to use with htaccess/htpasswd-style
Apache authentication but NoAuth pages served by Request Tracker don't
seem to respect my settings in Apache's configuration.
Additionally, the pages themselves aren't requesting a username and
password which I'd really like
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