[rt-users] RT3.8.4, Apache2, MySQL, Authen-ExternalAuth Problem

2010-03-22 Thread Che,Derek
Hi Gurus, I'm new to RT. I managed to setup RT 3.8.4 onto an Ubuntu 9.10 server with Apache2 and MySQL. Here is what I'm trying to achieve: I have an AD on domain1.com connected to an Exchange server on domain2.com. I wanted to setup the ExternalAuth plugin such that it can

Re: [rt-users] RT SLA Extension

2010-03-22 Thread Ruslan Zakirov
Hello, It's limitation and I'm forwarding this email to bugs queue on rt.cpan.org. I believe it can be improved in Business::Hours and this module itself to handle wider periods of time, but at this moment I don't have time to work on this. You can either send me patch or order custom

Re: [rt-users] RT SLA Extension

2010-03-22 Thread Ruslan Zakirov
Craig, Bug landed as https://rt.cpan.org/Ticket/Display.html?id=55783 On Mon, Mar 22, 2010 at 4:19 PM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote: Hello, It's limitation and I'm forwarding this email to bugs queue on rt.cpan.org. I believe it can be improved in Business::Hours and this

Re: [rt-users] CommandByMail hide commands

2010-03-22 Thread Kenneth Marshall
What about using the comment address and not the E-mail address. It should also be possible to make a patch to strip them out, maybe to a separate attachment to help debug problems. Ken On Sun, Mar 21, 2010 at 01:39:53PM +0100, polloxx wrote: Dear list, Is there a way to hide CommandByMail

Re: [rt-users] RT SLA Extension

2010-03-22 Thread Craig Scott
Thanks Ruslan, came to same conclusion last night. I edited the my $MAXTIME = ( 30 * 24 * 60 * 60 ); in the add_seconds method to my $MAXTIME = ( 90 * 24 * 60 * 60 ); so it can handle up to 90 days, seams to work OK with no adverse effects noticed yet. Craig -Original Message- From:

[rt-users] slower sql on 3.8.7

2010-03-22 Thread Raed El-Hames
Hi; apache / mod_perl 2 and mysql 5.1.24 Just upgraded to 3.8.7 including the database schema changes (changing tables to utf8 -- etc ) One of my users often executes the following query: ( Subject LIKE 'EXAMPLE' OR Subject LIKE 'EXAMPLE CC' OR Subject LIKE 'EXAMPLE 2' OR

[rt-users] Can't call method LanguageHandle

2010-03-22 Thread Raed El-Hames
Upgraded from 3.6.4 to 3.8.7 After the upgrade some of my users are getting the below message: Can't call method LanguageHandle on unblessed reference at /opt/rt3/share/html/l line 49. we only use english and have set Set(@LexiconLanguages, qw(en)); in RT_SiteConfig but no luck ?? any ideas

Re: [rt-users] CommandByMail hide commands

2010-03-22 Thread polloxx
Can you be more specific? I also posted my question on the cpanforum but that seems death. P. On Mon, Mar 22, 2010 at 2:04 PM, Kenneth Marshall k...@rice.edu wrote: What about using the comment address and not the E-mail address. It should also be possible to make a patch to strip them out,

Re: [rt-users] Problem installing latest RT from GIT

2010-03-22 Thread Jesse Vincent
On Sun, Mar 21, 2010 at 04:47:46PM +0100, Torsten Brumm wrote: Hi Group just tried to install latest rt from git and i'm getting confused: config: ./configure --enable-graphviz --enable-gd --with-web-handler=fastcgi --with-db-rt-pass=apassword --with-web-user=apache

Re: [rt-users] Date Validation for a Custom Field

2010-03-22 Thread Jesse Vincent
On Sun, Mar 21, 2010 at 07:56:25AM +0100, Emmanuel Lacour wrote: On Sun, Mar 21, 2010 at 02:53:52AM +0100, Torsten Brumm wrote: Hi Emmanuel, just saw this patch is against 3.8.6, does this mean it is included in 3.8.7/8? 3.8.7, no 3.8.8, not yet (@BPS, many users want it,

[rt-users] Some users get permission errors when creating tickets via email after migration to a new host.

2010-03-22 Thread Wayne Richardson
I had some failing hardware on a machine and had to migrate RT quickly. I did a mysql dump and upgraded from 3.6 to 3.8 at the same time. Everything seemed well, but now some users send emails to the queue and then no auto-reply, OR they get something like this: No permission to create tickets

Re: [rt-users] Can't locate object method now via package DateTime

2010-03-22 Thread Jeff Blaine
Hmm, I never saw Kevin Falcone's original response until I browsed the rt-users archive just now. http://lists.bestpractical.com/pipermail/rt-users/2010-March/063739.html Which version of DateTime do you have installed? perl -MDateTime\ 9 -kevin Answer: the latest from CPAN # perl