Same issue here. How do you set the system default language? I could
not find anything in the User interface.
Another thread suggested to add the following in the rt3/etc/RT_SiteConfig.pm
Set($AutoCreate, {Privileged => 1, Lang => 'fr'});
But that did not work.
Thanks,
Thierry
On Mon, Feb 16,
Hey Everyone,
So we have implemented approvals under RT 3.8.6 basically to track and approval
purchase requests. The request has to go through 2 levels of approvals, at
which point i have it setup to email our purchasing department the information
to complete the purchase. In researching how
Hi list,
I'm looking for some guidance on setting up a scrip to provide a odd bit
of functionality.
1) New email comes in.
2) Auto assigned to queue.
3) Auto-response goes to requester
4) Auto-notification goes to watchers
5) Watcher responds via email (thunderbird/outlook etc)
6) RT pushes re
I designed a workflow for server installation while at the Stanford
Linear Accelerator (SLAC), which I contributed to the RT Wiki:
http://wiki.bestpractical.com/view/WorkFlow.
It consists of a master ticket for the tasks, child tickets assigned
automatically to the responsible groups for subtasks,
One problem I frequently run into while using RT is the issue of
"workflow". There are "priority" levels, but when you have a task that
has multiple people involved, it would be useful to have multiple ticket
owners where when one task is completed, it's automatically punted to
the next perso
Adding some 'warn' statements to Mason/Resolver/File.pm
in apache_request_to_comp_path() shows that my
virtual host is using my other virtual host's
component paths.
I installed RT 3.8.7 in /apps/rt. Works fine.
I installed (from pristine tar.gz) another instance
of RT in /apps/rt_rtsrv1_dev.
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I have RT set up for test on Fedora with Mysql and sendmail. Seems to work
just fine with one exception. Every time when i update, assign, take or
resolve a ticket i get kicked back to the login page. The intended operation
goes through. anyone any idea why is this happening? I does not happen whe
Hi,
We have one user who is reporting that the reply form is hanging
intermittently. The browser will just sit at the reply form page and
continue to load forever without actually taking him anywhere.
This user has also had problems with the reply form being submitted
multiple times in some
And...
the following in RT_SiteConfig.pm does not help (a
solution that worked for someone in 2009):
Set($MasonComponentRoot, "/apps/rt_rtsrv1_dev/share/html");
Set($MasonLocalComponentRoot, "/apps/rt_rtsrv1_dev/local");
Set($MasonDataDir, "/apps/rt_rtsrv1_dev/var/mason_data");
Set($MasonSession
This is 3.8.7 + mod_perl
On 3/23/2010 2:57 PM, Jeff Blaine wrote:
This has me really scratching my head. If it makes any
difference, this host (rtdev1) serves two separate RT
instances, each on different ports. The other is working
fine
rtdev1 RT: [Mason] Cannot resolve file to component:
/app
This has me really scratching my head. If it makes any
difference, this host (rtdev1) serves two separate RT
instances, each on different ports. The other is working
fine
rtdev1 RT: [Mason] Cannot resolve file to component:
/apps/rt_rtsrv1_dev/share/html/index.html (is file outside component
The comment address is the mail to RT that is only sent to
admins and adminccs and not requestors or ccs. The default
is usually rt-comment. I hope that helps.
Ken
On Mon, Mar 22, 2010 at 05:47:37PM +0100, polloxx wrote:
> Can you be more specific?
> I also posted my question on the cpanforum but
On Tue, Mar 23, 2010 at 04:11:53PM +0300, Vitaly Tskhovrebov wrote:
> Hey guys,
>
> How do you think, couldn't be better to support RT with multithreaded FCGI
> for faster responses?
> I've got 4 CPU here and I would like to load them all.
I believe you just want to make sure you have multipl
Hi
We've got some specific requirements for user shredding, which mean we cant
just use the wiki documented shredder command (specifically some usernames
get reused - bad, I know!). We've managed to code through the shredder api
to enable us to rename users, removed their privileges, change th
Kevin,
OH. I'd heard that it* did* resolve the reminders, but no problema. I'll get
to work on the scrip. Shouldn't be too difficult. Thanks. As to the local
bug thing, I'm not sure where to look on that. The configuration seems to
work well on everything else.
Kenn
LBNL
On Tue, Mar 23, 2010 at
On 3/23/2010 11:07 AM, Kevin Falcone wrote:
On Mon, Mar 22, 2010 at 01:13:03PM -0400, Jeff Blaine wrote:
Hmm, I never saw Kevin Falcone's original response until
I browsed the rt-users archive just now.
http://lists.bestpractical.com/pipermail/rt-users/2010-March/063739.html
Which version of
Thanks Kenneth,
But, when you respond a ticket via web interface, you can add Bcc and Cc,
right?
But not when creating one.
What about creating a Custom field? I'll need a scrip to email the adresses
in the custom field, and send a separate email for each address, or send one
for all of them but a
On Tue, Mar 23, 2010 at 09:38:26AM -0500, Poulter, Dale wrote:
>
>We use ldap for authentication and information. The account creation and
> update of user
>information works great. However, we have some people that would like to
> use another email
>address. If we change the e
On Mon, Mar 22, 2010 at 01:13:03PM -0400, Jeff Blaine wrote:
> Hmm, I never saw Kevin Falcone's original response until
> I browsed the rt-users archive just now.
>
> http://lists.bestpractical.com/pipermail/rt-users/2010-March/063739.html
>
> >Which version of DateTime do you have installed?
> >
All,
We use ldap for authentication and information. The account creation and
update of user information works great. However, we have some people that
would like to use another email address. If we change the email in the account
it is overwritten the next time they log into the system. I
Hi,
When I create a ticket, I cannot add a bbc. Is it possible or why not?
And is it possible to add bcc when corresponding via email?
--
Sergio Roberto Charpinel Jr.
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On Thu, Mar 18, 2010 at 09:53:55AM -0700, Gary Hall wrote:
> Folks,
>
> Issue 1:
>
> Simple Search interprets Status keywords in the search string as Status
> keywords. (In the absence of any keywords, it defaults to "new or open
> or stalled".) However, the instructions on the Simple Search pa
On Thu, Mar 18, 2010 at 06:18:16PM +0530, Praveen C wrote:
>Hi,
>
>Unable to send text/html mails from RT web interface. using RT 3.8.6-2 in
> Debian Lenny.
>I could send html mails in auto reply templates by setting content-type to
>
> text/html. When sending mails from RT web inte
On Thu, Mar 18, 2010 at 09:43:40AM +1100, Sam Banks wrote:
> Hi There
>
> We have been using RT for a long time and have recently installed RTFM.
> Everything works brilliantly except for one crucial thing.
>
> When we attach an RTFM article to an RT ticket, it loses all it's
> formatting (Bold
On Wed, Mar 17, 2010 at 01:54:43PM +0330, Payam Poursaied wrote:
>Hi
>
>I would like to create a more convenient way to reply and comment on
> tickets. At the first
>step I'm planning to create a link in my ticket searches which open
> outlook with appropriate
>subject tag to the
I am out of the office until 03/29/2010.
For immediate assistance, please contact the ARC Help Desk (202) 452-3700
or email ARC-GURU. I will reply to your message upon my return.
Note: This is an automated response to your message "RT-Users Digest, Vol
72, Issue 54" sent on 3/23/2010 9:47:36
On Wed, Mar 17, 2010 at 09:00:16AM +0100, Joop wrote:
>Payam Poursaied wrote:
>
>
>
> Hi all
>
> I'm looking for a way to search and find those tickets which their
> subject starts with
> `FAX'.
>
> When I use "subject matches `fax'" in advanced search, the search quer
On Fri, Mar 12, 2010 at 05:55:06AM -0800, Miroslav Horvath wrote:
>
> Hello
>
> We have a question. Some of our teams are creating parents or child tickets
> for other teams. But they want to have in these new tickets the content of
> the 1st ticket.
>
> Currently, when they create new ticket,
On Fri, Mar 12, 2010 at 02:03:42PM +1000, Andre Mello wrote:
>1) I have a non privileged user and have raised 2 tickets as that
> user from the RT Self
>Service web page. However I cannot see the tickets in either "Open
> Tickets" or "Closed
>Tickets" in the RT Self Service web
On Thu, Mar 11, 2010 at 03:43:37PM -0800, Kenneth Crocker wrote:
>I'm on 3.8.7 and just noticed that when I select a due date for a reminder
> (either entering
>directly or using the "calendar") it always ends up as 30-Nov-1999.
This sounds like a local bug, I can't replicate it against v
On Thu, Mar 11, 2010 at 09:48:01PM +0100, Christian Cuvelier wrote:
>short question, what i have to do to setup GnuPG. Should i generate keys
> external ? An then
>where i should copy them?
You do have to generate RT's keys, and you should also read
lib/RT/Crypt/GnuPG.pm
-kevin
pgpCAbI
On Thu, Mar 11, 2010 at 12:21:52PM -0800, gg wrote:
>We are using RT 3.6.3
>
>I've been looking at the database but have not yet been able to figure out
> a way to query for
>all tickets that used a particular article.
>
>Is there any way to query for this, or does RT not track t
On Thu, Mar 11, 2010 at 12:28:48PM -0600, Michael Ellis wrote:
> I'm having a problem where requestors are not being notified when their
> request is rejected. Is this normal RT behavior?
RT does not ship with a script for that, but newer RTs come with an On
Reject condition you can use
-kevin
Hey guys,
How do you think, couldn't be better to support RT with multithreaded FCGI for
faster responses?
I've got 4 CPU here and I would like to load them all.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hi Rus;
I don't mind debugging/fixing myself but not sure where / how
I changed sub LanguageHandle in RT::CurrentUser to:
sub LanguageHandle {
my $self = shift;
push @_, 'en';
$self->{'LangHandle'} = RT::I18N->get_handle(@_);
return $self->{'LangHandle'};
}
but still getting the s
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