[rt-users] Multiple owners(approvers) for ticket approval

I'm using ticket approval on RT 3.8.4 I would like to set multiple approvers on some tickets of the queue. The reason is that tickets have to wait for only one owner's back when he is absent. AdminCC can approve the ticket, but I'm not satisfied with the RT's behavior which is different

Re: [rt-users] RTFM gone

No, that doesn't help. On Tue, Apr 20, 2010 at 5:15 PM, Michael Finn mf...@nbutexas.com wrote: First thing that pops into my mind is the Set(@Plugins,qw(RT::FM)); line.   There can be only one in the config file -- multiple Set(@Plugins,...) just overwrite what was set on a previous line.  

[rt-users] See owner

Hi, Is it possible to configure RT so that everyone can see who owns certain tickets ? Thanks, P. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] after upgrade, RT servers everything in charset 8859-1

Hi After an upgrade of all perl modules that rt depends on, RT converts all web pages to iso-8859-1 before presenting them. The http and html headers say utf-8, so all diacritical characters are broken in the web browser. This is also true for the login screen, so it is probably not the

Re: [rt-users] after upgrade, RT servers everything in charset 8859-1

Hi, found the problem, apparently p5-FastCGI-0.71 is bad wrt unicode. Downgrading to p5-FastCGI-0.68 did the trick. Palle --On 21 april 2010 12.09.33 +0200 Palle Girgensohn gir...@pingpong.net wrote: Hi After an upgrade of all perl modules that rt depends on, RT converts all web pages to

[rt-users] Queue q

Is there anythinng special about __Approvals Queue ? Should it be enabled ? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Queue q

Its only special if you are using the Approvals module -Original Message- From: Ian Pellew [mailto:ipel...@yahoo.com] Sent: 21 April 2010 12:57 To: RT List Subject: [rt-users] Queue q Is there anythinng special about __Approvals Queue ? Should it be enabled ? Discover RT's

[rt-users] Scrip for replying to a resolved ticket, scrip results

Hi all, two questions that I haven't been able to find answers to after a few hours of searching and reading through code: (For reference I use RT 3.8.4 right now) 1) I'd like to set up a scrip that will correspond with a template when someone replies to a ticket that has been resolved. I have

Re: [rt-users] Scrip for replying to a resolved ticket, scrip results

Hi Evan, On 4/21/2010 8:02 AM, Lucchesi Leon, Evan wrote: Hi all, two questions that I haven't been able to find answers to after a few hours of searching and reading through code: (For reference I use RT 3.8.4 right now) 1) I'd like to set up a scrip that will correspond with a template when

Re: [rt-users] Scrip for replying to a resolved ticket, scrip results

Hi Evan; I think Gene answered 1; For 2 I have something similar, but what I do on failure is to submit a comment to the ticket with an explanation why the queue move have failed. As far as I know the text in the Results section @results is generated/built while processing the actions , and

Re: [rt-users] Scrip for replying to a resolved ticket, scrip results

Yes, Gene's answer solved #1 (Thanks Gene!) I had tried a number of different combinations of values but didn't hit on the right one. Thanks for the tip about logging the parameters too, usually I do that sort of debugging by adding a comment to a ticket in my test environment but this may work

Re: [rt-users] Large Queue size problems

On 4/20/2010 11:09 AM, Jesse Vincent wrote: On Mon, Apr 19, 2010 at 06:06:50PM -0500, Nick Geron wrote: Hi all, Our company currently runs RT for customer support interactions as well as a central email abuse reporting system for customer IP blocks. Recently we setup a feedback system

[rt-users] CommandByMail security

To list, We're discovering that even though we have set rights in a Queue for CreateTicket for only 1 person, it seems like anyone can create a ticket when we have CommandByMail turned on. I have checked the global rights and the queue rights and I had someone without that right create a ticket.

[rt-users] Need to decode session data or session id information

Hi, We're using RT 3.8.4 and on several occasions RT is storing session data that is extremely large. Here is a query from our system this morning. rt3=# select lastupdated, length(a_session) from sessions where lastupdated = '2010-04-21' order by length(a_session) desc limit 3;

Re: [rt-users] Need to decode session data or session id information

Hello Dan, The script you're looking for is part of RT-Extensions-Utils, but I know what in those sessions. Some of your users searched for tickets and RT found too many of them, so there is now big map for 'first', 'next', 'prev' and 'last' links in the session. RT 3.8.8 has really good

[rt-users] CommandByMail problem

Sorry, this was to go to the list as well, Ruslan, Maybe you can help me here. I have been testing 3.87 with great success and am ready to install into production. Then someone noticed a problem I had not tested for (shame on me). It seems that when we turn on CommandByMail, two things happen