Im in the process of preparing to upgrade an ancient RT 3.2.2 instance to
3.8.7.
The plan is pretty straight forward.
Run up new Ubuntu 10.04 host, install and configure blank 3.8.7 instance as
per Ubuntu packages.
Dump database on old 3.2.2 host, import database onto new Ubuntu host.
Run necessar
Hello,
i currently have in production rt version RT 3.4.4
i have just gone thru the build process and install for rt-3.8.8
i have two sub domains, once for each installation rt3 for the old and
rtx for the new
I have them both set up as below , when i try to access the original
rt3.mydomain.com,
I have been trying to configure my RT to communicate with my ldap, but I have
been running into problems. I did install the perl module below is my
configuration and error after I restart apache (apache failed to restart):
# THE BASICS:
Set($rtname, 'TAG');
Set($Organization, 'TAG');
Set(
Jonathan,
Try something like this:
Condition: User Defined
Action: Create Tickets
Template: Create Child Ticket
Stage: TransactionBatch
Custom Condition:
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq 'CustomField')
{my $cf = new RT::CustomField($RT
Hi Kevin,
Thanks for your reply.
I have able to add the date column in RT Self Service by adding
"Created" parameter in the file in
"/opt/rt3/share/html/SelfService/Elements/MyRequest".
/Sumon
On 6/9/2010 2:20 AM, Kevin Falcone wrote:
On Wed, Jun 09, 2010 at 12:31:06AM +0200, Saiful Islam S
On Wed, Jun 09, 2010 at 12:08:04PM -0400, Juan N. DLC wrote:
>OK, so what will be the best approach to resolve my issue?
I still don't know what your issue is. If your issue is that RT is
storing dates in the database in UTC then you really don't have an
approach other than 'rewrite RT'
-kev
That's correct, Kenn. If they select 3 values, I want 3 child tickets and so
on. However, that's my main problem. I've done what you're suggesting (by
using the code I provided, with one scrip for each state), and it only
creates a child ticket for the first option selected. Any ideas?
Jonath
Jonathan,
If I understand this right, you want to create a child ticket for every
value the user selects in the Custom Field. If they choose Florida and
Maine, then you want two child tickets. If they select Florida, you want
one. What if they select 3 or 4 values? If this is the case, I would cre
Thanks, Kevin. I'm pretty much doing this on a novice level, and could use a
little more explaining if possible. Please see notes in caps and
parenthesis below:
Jonathan
Your condition only checks if the first value is Florida and then
again hardcodes the first value into the ticket creation.
OK, so what will be the best approach to resolve my issue?
On Wed, Jun 9, 2010 at 11:53 AM, Kevin Falcone wrote:
> On Wed, Jun 09, 2010 at 11:31:28AM -0400, Juan N. DLC wrote:
> >For correction, I'm not trying to tdo queries to my RT DB, my problem
> is that for some reason
> >between RT
On Wed, Jun 09, 2010 at 11:31:28AM -0400, Juan N. DLC wrote:
>For correction, I'm not trying to tdo queries to my RT DB, my problem is
> that for some reason
>between RT and MySQL is a time_zone problem. my RT GUI have the correct
> time/date but MySQL is
>using UTC time, 4 hours ahea
I figured it out, in case anyone else runs into the same issue. I was trying
to figure out why replies were being handled differently and I knew that the
original header becomes wrapped in the reply header. So it occurred to me to
try piping the message through the tnef decoder twice and viola
Thank you for all your replays,
For correction, I'm not trying to tdo queries to my RT DB, my problem is
that for some reason between RT and MySQL is a time_zone problem. my RT GUI
have the correct time/date but MySQL is using UTC time, 4 hours ahead the
real time.
On Wed, Jun 9, 2010 at 10:57 AM
I figured it out, in case anyone else runs into the same issue. I was trying
to figure out why replies were being handled differently and I knew that the
original header becomes wrapped in the reply header. So it occurred to me to
try piping the message through the tnef decoder twice and viola
Hi,
I'm getting a lot of messages like that in log:
[crit]: Apache2::RequestIO::rflush: (103) Software caused connection abort
at /usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm line 1020
(/opt/rt3/bin/webmux.pl:165)
What could cause this?? I'm using RT 3.8.5
Thanks in advance.
--
S
On Wed, Jun 09, 2010 at 09:01:34AM -0400, Juan N. DLC wrote:
>So then, there is no way to change this? other than move my server local
> time 4 hours behind
>the real time? That would affect the RT GUI too.
Juan
As James correctly stated, RT stores dates in the database in GMT and
conver
Thanks very much for the info all.
On Wed, Jun 9, 2010 at 2:52 PM, Emmanuel Lacour wrote:
> On Wed, Jun 09, 2010 at 02:37:59PM +0200, ronald higgins wrote:
>> Hi All,
>>
>> We're currently running RT 3.8.0 plugging into MySQL 5.0 (local)
>> running on Centos 5.4.
>> Due to performance issues i am
On Wed, Jun 09, 2010 at 09:01:34AM -0400, Juan N. DLC wrote:
> So then, there is no way to change this? other than move my server local
> time 4 hours behind the real time? That would affect the RT GUI too.
>
> On Thu, Jun 3, 2010 at 11:46 AM, James Moseley
> wrote:
>
> > I believe RT, by design
So then, there is no way to change this? other than move my server local
time 4 hours behind the real time? That would affect the RT GUI too.
On Thu, Jun 3, 2010 at 11:46 AM, James Moseley wrote:
> I believe RT, by design, uses the UTC timestamp when storing data in the
> database.
>
> --
> James
On Wed, Jun 09, 2010 at 02:37:59PM +0200, ronald higgins wrote:
> Hi All,
>
> We're currently running RT 3.8.0 plugging into MySQL 5.0 (local)
> running on Centos 5.4.
> Due to performance issues i am looking at partitioning the Attachments
> & Tickets tables
> to try and squeeze out some performa
It is set in the RT_Config.pm/RT_SiteConfig.pm files.
Ken
On Wed, Jun 09, 2010 at 02:37:59PM +0200, ronald higgins wrote:
> Hi All,
>
> We're currently running RT 3.8.0 plugging into MySQL 5.0 (local)
> running on Centos 5.4.
> Due to performance issues i am looking at partitioning the Attachmen
Hi All,
We're currently running RT 3.8.0 plugging into MySQL 5.0 (local)
running on Centos 5.4.
Due to performance issues i am looking at partitioning the Attachments
& Tickets tables
to try and squeeze out some performance. However, MySQL 5.1 isnt
available via Centos 5.4.
So my solution is too
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