I'm using RT ver 3.8.8 and it's lastest.
Here my config file:
Set($WebBaseURL , "http://sup..net";);
Set($WebPath , "");
Set($rtname, "noc..vn");
Set($DatabasePassword , "xx");
Set($OwnerEmail, "xxxt");
Set($MailCommand, 'smtp');
Set($SMTPServer, 'localhost');
Set($SMTPFrom, 'xx.
On Tue, Jun 22, 2010 at 01:08:26PM -0700, Jonathan Rummel wrote:
>
> I have a scrip in place that creates 4 child tickets in queue B upon creation
> of a ticket (the parent) in queue A. Is there a way for the parent to check
> the status of the child tickets and automatically resolve itself when
On Tue, Jun 22, 2010 at 04:43:49PM +0200, Emmanuel Lacour wrote:
> On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote:
> > I want to display some basic HTML tag (like table) on ticket body on page
> > /Ticket/Display.html. Where can I configure to enable it? or mod some code
> > to do i
On Tue, Jun 22, 2010 at 12:21:58PM -0600, Jason Salaz wrote:
> Hey folks,
>
> I'm running into an issue that's kind of bewildering me. I'm installing RT
> 3.8.8 for the first time, and I think I've done about everything needed per
> the ManualInstallation wiki page (and the Manual Apache Setup p
Jonathan,
What's wrong with using the "Starts" and "Due" date fields in the ticket? It
seems to me they are the same thing you are looking to do with those Custom
Fields.
Kenn
LBNL
On Tue, Jun 22, 2010 at 7:34 AM, Jonathan Rummel wrote:
>
> Hi everyone,
>
> I have a queue called 'Research' tha
I installed EmailParser.pm. I'll let everyone know if this fixes this
issue with my Outlook 2007.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Tuesday, June 22, 2010 4:09 PM
To: Mark Jenks
Cc: Alyssa Hardy; rt-users@lists.bestpractical.com
Subject: Re: [r
Kerry,
I think I saw something like this awhile ago. The key was in how you read
the message. What it means is for you to enter *"your own"* password (that
means you, the person doing the update) in order to set the password for the
user you are working on.
Hope this helps.
Kenn
LBNL
On Tue, Ju
On Wed, Jun 23, 2010 at 2:32 AM, Bernard McCormack
wrote:
> I was wondering is it possible to make the search on a dashboard dynamic
> like in the search window so that when you want to change the sort it is one
> click away?
No. A dashboard may have results from several searches on it and RT
doe
On Tue, Jun 22, 2010 at 4:15 PM, Ruslan Zakirov wrote:
> Hi,
>
> Don't duplicate the same message several times.
>
My apologies. There was a significant delay from when I sent the first email
so I assumed it didn't go through.
> On Wed, Jun 23, 2010 at 12:58 AM, Harout Hedeshian
> wrote:
> > n
I was wondering is it possible to make the search on a dashboard dynamic
like in the search window so that when you want to change the sort it is
one click away?
--Bernard
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Hi,
Don't duplicate the same message several times.
On Wed, Jun 23, 2010 at 12:58 AM, Harout Hedeshian
wrote:
> no value sent for required parameter 'Attributes'"
This error you quote means that something called some mason component
and didn't pass required argument. Without stack trace it's us
On Tue, Jun 22, 2010 at 03:26:58PM -0500, Mark Jenks wrote:
> I just did a diff against my 3.8.8 and the 3.8-trunk and there are
> minimal changes made to it.
>
> It's in the body of the messages that are included each time. Every
> blank line seems to turn into to, so after 4-5 forwards ther
My apologies if this the second time you are seeing this, it seems the first
one didn't go through?
Hi,
I'm having some problems with mailgate automatically creating tickets. There
doesn't seem to be any mention for my specific problem in TFM (or anywhere
else). Googling the exact error returns t
I just did a diff against my 3.8.8 and the 3.8-trunk and there are
minimal changes made to it.
It's in the body of the messages that are included each time. Every
blank line seems to turn into to, so after 4-5 forwards there are huge
gaps in them.
-Original Message-
From: Jesse Vincen
RT users,
I'm having some problems with mailgate automatically creating tickets. There
doesn't seem to be any mention for my specific problem in TFM (or anywhere
else). Googling the exact error returns two results; both on the same down
server. I'd really appreciate is if someone could help out.
Hi folks,
I'm new to RT, I've just installed ver 3.8.8 and when I add a user it
adds the user ok but when trying to modify that user and entering a new
password I get the results
Results
* Please enter your current password. Password has not been set.
I looked in the database table and th
I have a scrip in place that creates 4 child tickets in queue B upon creation
of a ticket (the parent) in queue A. Is there a way for the parent to check
the status of the child tickets and automatically resolve itself when the
last of the child tickets is resolved?
Thank you,
Jonathan
RT 3.6.5
On Tue, Jun 22, 2010 at 02:29:03PM -0500, Mark Jenks wrote:
> I am seeing this too. Are you referring to the git stable, or the git
> 3.99 ?
>
3.8-trunk
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I am seeing this too. Are you referring to the git stable, or the git
3.99 ?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Tuesday, June 22, 2010 1:10 PM
To: Alyssa Hardy
Cc: rt-users@l
Tony,
Did you have any success with this? I'm trying to do something similar.
Thanks!
Jonathan
TONY JOHN - ERS, HCL Tech wrote:
>
> Hi ,
>
> Im trying to create a Child Ticket with a pdf attachment .The pdf which
> needs to be attached to the Child Ticket should be same as the pdf
> attach
Hey folks,
I'm running into an issue that's kind of bewildering me. I'm installing RT
3.8.8 for the first time, and I think I've done about everything needed per the
ManualInstallation wiki page (and the Manual Apache Setup page following).
I'm using SQLite as initial test, figuring that a comp
On Tue, Jun 22, 2010 at 10:04:17AM -0700, Alyssa Hardy wrote:
> Hi,
>
> One of my co-workers is complaining that they are seeing excessive blank
> lines in the emails they get from RT. I don't see any such thing on gmail.
> They use outlook. What's causing this, and how can I clean it up?
Outl
Hi,
One of my co-workers is complaining that they are seeing excessive blank
lines in the emails they get from RT. I don't see any such thing on gmail.
They use outlook. What's causing this, and how can I clean it up?
Thanks!
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
B
On Tue, Jun 22, 2010 at 10:08:01AM +0700, Trần Trọng Tấn wrote:
> I want to display some basic HTML tag (like table) on ticket body on page
> /Ticket/Display.html. Where can I configure to enable it? or mod some code
> to do it?
>
you have to change the file share/html/Ticket/Display.html.
but f
If you're using something that can directly access the database, then take a
look at something like the sql query below.
select distinct ObjectId,Content from ObjectCustomFieldValues where
CustomField=5
Where the CustomField number is the number of the custom start date field
(rather than 5)
Hi everyone,
I have a queue called 'Research' that I want to have 2 CF's in. Both CFs
will be an 'enter one value' field. One called "Start Date" which will get
a date entered into it in XX/XX/ format, and another called "Repeat
every (months)" where the user will just enter in a number for
principals are used to ease ACLs calculations, by giving a common list of
Users and Groups objects.
principals Id are unique across users and groups and users and groups
uses the principal id as Id. That's why, if you create a user A, then a
group B, then a user C, the id for user C isn't id of
On Tue, Jun 22, 2010 at 10:04:40AM +0200, Alberto Villanueva wrote:
> Hi,
>
>
> A have a question about "Pincipals" table. If I run next query: "select
> * from Principals where ObjectId=26;". It returns a user (in my
> database). It's OK.
>
> If I run next query: "select count(id) from Tickets
Hi,
A have a question about "Pincipals" table. If I run next query: "select
* from Principals where ObjectId=26;". It returns a user (in my
database). It's OK.
If I run next query: "select count(id) from Tickets where Creator=26;",
it returns the number of tickets which creator is user-id=2
29 matches
Mail list logo
