Re: [rt-users] How to convert ObjectCustomFieldValue content from free form to date

Hi Kenn, My system uses Oracle 10g. Has anyone gone thru this type of data conversion before where the data was in "MM/DD/" format and you made it "-MM-DD"? You could test next links where it has useful information: - http://www.oracle-dba-online.com/sql/date_operators_functions.htm

[rt-users] How to convert ObjectCustomFieldValue content from free form to date

To list, I just patched my 3.8.7 version to include Emmanuel Lacour's code that allows one to define a Custom Field as a "Date" field. IT works GREAT! I can select a date from the calendar and it stores the date correctly. This is a wonderful patch. My problem lies in how to change the data in th

[rt-users] ShowStatusInColor

http://wiki.bestpractical.com/view/ShowStatusInColor I've tried all the different methods on this page and nothing seems to be working. I must be missing something somewhere. I want to be able to change the link colors on the main page to make it more readable for the different status types (Ne

[rt-users] chart by time worked

Would it be feasible to add a 'time worked' charting method? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] allow a user to see all comments and replies in a ticket

Hi, One way is to add him as a watcher on the ticket: Ccs and AdminCcs. On Mon, Jul 12, 2010 at 6:49 PM, Sabuj Pattanayek wrote: > Hi, > > Is it possible to allow a specific user access to see all comments and > replies within a ticket without giving special privileges for the > entire queue? Th

Re: [rt-users] DefaultQueue

I added: Set($DefaultQueue, 'Help'); To my RT_Siteconfig.pm -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Hossein Rafighi Sent: Wednesday, July 07, 2010 1:06 PM To: rt-users@lists.bestpractical.com Subjec

[rt-users] allow a user to see all comments and replies in a ticket

Hi, Is it possible to allow a specific user access to see all comments and replies within a ticket without giving special privileges for the entire queue? The alternative is to copy/paste or print the page to pdf and send to the user. Thanks, Sabuj Discover RT's hidden secrets with RT Essentials

Re: [rt-users] SMTP auth in RT.

On Mon, Jul 12, 2010 at 8:42 AM, Kenneth Marshall wrote: > On Mon, Jul 12, 2010 at 08:03:55AM +0530, H Manohar Rayker wrote: >> Hello everybody, >> >> >> >> Could anyone please show me how to implement SMTP auth technically in RT so >> that I can send mails to different domain users? I tried follo

Re: [rt-users] SMTP auth in RT.

On Mon, Jul 12, 2010 at 08:03:55AM +0530, H Manohar Rayker wrote: > Hello everybody, > > > > Could anyone please show me how to implement SMTP auth technically in RT so > that I can send mails to different domain users? I tried following the wiki > but could not get clear cut idea where to make

[rt-users] RT Tutorial / Training at Linux Conference Sep. 2010

Hi RT Users, after the successfull RT Tutorial on FFG2010 at the GUUG we're proud to announce another, more international Tutorial at the Linux Conference this September. More information can be found at: http://www.linux-kongress.org/2010/abstracts.html http://www.linux-kongress.org/2010/prog

[rt-users] Customised Ticket data entry forms when modifying tickets

Hi, I can quite easily create forms to customise (per queue) the data entry for a ticket on "Ticket Creation" (email data into RT). However, I would like to do something similar when modifying existing tickets. It sounds like something that should be possible (if not easy) but I can't find any