Hi Scott
The attached script may get you started. It shreds all tickets in a named
queue "SPAM-Shredder" that are older than 7 days (it takes todays date via
POSIX and compares it to the LastUpdated field for the ticket and gets the
queue via RT::Ticket->LimitQueue). You should be able to modi
In the emails that we get from RT we've added links like:
id}&Status=resolved >
This allows us to resolve a ticket with one click from the email.
Now we are wondering if there is a way in which we can add a
&comment=something so that a comment is added to the ticket saying that it
was resolved.
W
I'm looking at somehow creating a report that I could then print that would
allow me to view a list of tickets with their original request directly beneath
each ticket. This is used for a helpdesk that does a lot of legwork, and it
would be nice to be able to just give a printed copy to someone
Hello, I'm running RT 3.8.8 on Solaris 10 with Oracle 10g,
I would like to create a saved search that shows me everything that I
own that is due after today (basically a to-do list of long-term
items). I understand how to do the first part (everything I own) by
using '__CurrentUser__' in the owner
> I looked in /lib/RT/Ticket_Overlay_SQL.pm (where grep told me
> __CurrentUser__ is implemented) and I did not find another replace for
> any other variable. I also cannot find anything by searching in the
> archives on this topic. Has anyone else searched based on the current
> date who can give
Thank you, I guess I didn't search hard enough. I think 'Today' was
not one of the various alternatives I used - I tried things like
__CurrentDate__ and Now and GetDate and even SetToNow() - but this
works great!
Again, thanks for the quick response for a newbie like me,
AJ
On Fri, Jul 16, 2010 a
On Fri, Jul 9, 2010 at 2:45 PM, Kenneth Crocker wrote:
> Asif,
>
> Sometimes, depending on the message, the number refers to the script being
> acted on or a user ID or a QueueID, etc. That's about all I know.
I applied the attached patch on /opt/rt3/lib/RT/Action/SendEmail.pm
and now info log g
Hello,
I get this error (Wide character in FCGI::Stream::PRINT) when I try to
resolve a ticket. I found out that by downgrading libfcgi-perl to version
0.68 the error should be solved. But it does not in my case. I downgraded
even to version 0.67-3 and I still get the error and I can't resolve the