Re: [rt-users] Shredding Attachments by Queue/Date Range

Hi Scott The attached script may get you started. It shreds all tickets in a named queue "SPAM-Shredder" that are older than 7 days (it takes todays date via POSIX and compares it to the LastUpdated field for the ticket and gets the queue via RT::Ticket->LimitQueue). You should be able to modi

[rt-users] adding direct links to Modify.html and Display.html

In the emails that we get from RT we've added links like: id}&Status=resolved > This allows us to resolve a ticket with one click from the email. Now we are wondering if there is a way in which we can add a &comment=something so that a comment is added to the ticket saying that it was resolved. W

[rt-users] Reports with History/original request

I'm looking at somehow creating a report that I could then print that would allow me to view a list of tickets with their original request directly beneath each ticket. This is used for a helpdesk that does a lot of legwork, and it would be nice to be able to just give a printed copy to someone

[rt-users] Query by Current Date

Hello, I'm running RT 3.8.8 on Solaris 10 with Oracle 10g, I would like to create a saved search that shows me everything that I own that is due after today (basically a to-do list of long-term items). I understand how to do the first part (everything I own) by using '__CurrentUser__' in the owner

Re: [rt-users] Query by Current Date

> I looked in /lib/RT/Ticket_Overlay_SQL.pm (where grep told me > __CurrentUser__ is implemented) and I did not find another replace for > any other variable. I also cannot find anything by searching in the > archives on this topic. Has anyone else searched based on the current > date who can give

Re: [rt-users] Query by Current Date

Thank you, I guess I didn't search hard enough. I think 'Today' was not one of the various alternatives I used - I tried things like __CurrentDate__ and Now and GetDate and even SetToNow() - but this works great! Again, thanks for the quick response for a newbie like me, AJ On Fri, Jul 16, 2010 a

Re: [rt-users] need some explanation on rt.log data

On Fri, Jul 9, 2010 at 2:45 PM, Kenneth Crocker wrote: > Asif, > > Sometimes, depending on the message, the number refers to the script being > acted on or a user ID or a QueueID, etc. That's about all I know. I applied the attached patch on /opt/rt3/lib/RT/Action/SendEmail.pm and now info log g

[rt-users] Wide character in FCGI::Stream::PRINT

Hello, I get this error (Wide character in FCGI::Stream::PRINT) when I try to resolve a ticket. I found out that by downgrading libfcgi-perl to version 0.68 the error should be solved. But it does not in my case. I downgraded even to version 0.67-3 and I still get the error and I can't resolve the