Re: [rt-users] Warning - perl idiot here

Hi, My rights on /opt/rt3/etc/RT_Config.pm are 440 (should be the stock ones); now, from man perldoc : SECURITY Because perldoc does not run properly tainted, and is known to have security issues, when run as the superuser it will attempt to drop privileges by setting the

Re: [rt-users] Warning - perl idiot here

Thanks, Robert. Permissions on RT_Config.pm were set at 550 with root as owner. I chmod'd them to 444 per your suggestion, and it worked. I had read the man page for perldoc, but didn't catch on. btw, when I now run perldoc /opt/rt3/etc/RT_Config.pm, I get three syntax errors: tracker:~ #

Re: [rt-users] Approvals not working - and why won't Quick Search work?

It still seems to me that a straightforward SQL search should work... no matter how the ticket was created, although my goal is to get approvals working. I will enable the default queue and work with that for now. Mike Michael James mja...@stonebridgebank.com 7/29/2010 4:43 PM I queried the

[rt-users] defunct processes

Hi, We have RT running up on Amazon however, we keep finding mason_handler.pmgoes defunct after about a day. We have been running four processes on ubuntu 9.04 perl 5.10 Any ideas welcome, a strace gave no clues and nothing is written to the logs. Regards Mark Discover RT's hidden secrets

Re: [rt-users] Approvals not working - and why won't Quick Search work?

On Fri, Jul 30, 2010 at 11:44:15AM -0400, Michael James wrote: It still seems to me that a straightforward SQL search should work... no matter how the ticket was created, although my goal is to get approvals working. I will enable the default queue and work with that for now. you really

[rt-users] Add a user to a group via RT CLI?

Is it possible to add a user to a group via the CLI? I can find the command to create a new user, and I can create a new group. But how can I put one in the other? Cheers, Justin - Justin Hayes OpenBet Support Manager justin.ha...@openbet.com

Re: [rt-users] Warning - perl idiot here

Agreed, I don't get those errors on 3.8.7, but I do see them in 3.8.8. I have both versions running for different departments. RT 3.8.8 SLES 10 SP3 tracker:~ # perldoc -V Perldoc v3.14, under perl v5.008008 for linux Thanks again. Robert Grasso robert.grasso...@cedrat.com 7/30/2010 12:40 PM

Re: [rt-users] Approvals not working - and why won't Quick Search work?

Thanks, Kevin. Okay, I now see that approval != ticket and that's why the quick search wouldn't work. Still can't see the approvals on the Approval page, however. I will enable __Approvals and see about getting things to work from there. Mike Kevin Falcone falc...@bestpractical.com 7/30/2010

[rt-users] RT::Authen::ExternalAuth

Has anyone used RT::Authen::ExternalAuth for integrating with Active Directory? I am getting errors on installing RT::Authen::ExternalAuth I ran the following command ( cpan -i RT::Authen::ExternalAuth ); During installation, it asked for path to your RT.pm, which I entered as /data/rt3/lib

[rt-users] Radius Aurhentication

Is there a way to separate Staff from Customers. We have a Helpdesk, whereby Support Staff are issuing tickets for a group of Customers. My two questions are: 1- Can Support Staff issue a ticket for the customer? what is the best way to do this? 2- Can we utilize the radius server in our

[rt-users] Radius Aurhentication

Is there a way to apply custom fields to ticket bound for a specific queue i. e. ticket created for billing have one set of custom fields and tickets created for tech support have a different set of custom fields? Thank you, David System Administrator Rural Network Services, Inc. Discover

[rt-users] Custom Fields

Is there a way to apply custom fields to ticket bound for a specific queue i. e. ticket created for billing have one set of custom fields and tickets created for tech support have a different set of custom fields? Thank you, David System Administrator Rural Network Services, Inc. Discover