Hello all,
I'm trying to cleanly modify rt-3.8.8 to get call a Web-Services on
ticket creation. I've tried with scrip but it doesn't seem to be done
for that. I've also look for callback, but I can only find
beforeCreate (and no afterCreate or onCreate) . I've also tried to
create my
On Mon, Aug 23, 2010 at 02:42:53PM +0200, Le Fevre JM wrote:
Hello all,
I'm trying to cleanly modify rt-3.8.8 to get call a Web-Services on
ticket creation. I've tried with scrip but it doesn't seem to be done
for that.
Why? Of course, it depends of WS call purpose, but it is
On Sat, Aug 21, 2010 at 10:35:24PM -0500, Francis L Fabrizio wrote:
I want to check that a certain custom field is defined when a user tries to
resolve a ticket. If it is not defined, I don't want to allow the resolve to
proceed, and I want to show a status message to the user letting them
On Mon, Aug 23, 2010 at 03:06:09PM +0200, Le Fevre JM wrote:
please ton reply to me, use the list so other users may have benefit of
this or can help you.
If there is a way to do it with scrip, I'd be glad to know it. I thought
scrip could only send mail.
scrip is just mean as exexute some
Hello,
i need to read the ticket content in my script.
If i have a ticket, is there a way to read the content,
an put it into a var?
my $ticketContent = $self-TicketObj- ...some code to get the content...
Tanks,
Best Regards
RT Training in Washington DC, USA on Oct 25 26 2010
Last one
Hello,
i tryed to implement the Hack from Evan into the C Source of then Nagios
cmd.c File described in the Thread
http://www.gossamer-threads.com/lists/rt/users/45186#45186
I have only a little knowledge of C , so i became a compiler Error.
gcc -g -O2 -DHAVE_CONFIG_H -DNSCGI -o cmd.cgi
Hi,
Our RT 3.8.8 installation does not send autoreplies to requestors if the
ticket is opened via E-Mail. If it is opened via the web interface, the
autoreply is sent. The debug log shows the following behavior:
(Only the autoreply part contained)
[Mon Aug 23 15:05:21 2010] [debug]: Converting
Does anyone know what is needed to be done to put pdf or other file types into
local/html directories and be able to surf to them? Right now placing anything
other than an html file results in:
'%' without matching '%' at /opt/rt3/local/html/CustLtr/4183_ltr.pdf line 335
When you try to
On Mon, Aug 23, 2010 at 08:25:03AM -0800, Jason Maderios wrote:
Does anyone know what is needed to be done to put pdf or other file types
into local/html directories and be able to surf to them? Right now
placing anything other than an html file results in:
'%' without matching
In Ticket/Update.html, you should look at code that call
/Elements/ValidateCustomFields and do something like this. (i.e. set
check_failure=1; and add you're message to @results (which will be
displayed to user using /Elements/ListActions like every
information/error messages in RT)).
I have successfully installed RT and it brings me up the log in
page.
But i'm unable to log in initially after the login page shows up.
One more weird thing is that the Image of Best Practical doesnot
show up on the website. Does it has to do anything with the file
On Mon, Aug 23, 2010 at 12:15:55PM -0500, Ashrafuddin Mohammed wrote:
I have successfully installed RT and it brings me up the log in page.
But i'm unable to log in initially after the login page shows up.
The default user/password is step 9 of the README file that
accompanies RT.
-kevin
On Mon, Aug 23, 2010 at 06:30:58PM +0200, Emmanuel Lacour wrote:
On Mon, Aug 23, 2010 at 08:25:03AM -0800, Jason Maderios wrote:
Does anyone know what is needed to be done to put pdf or other file types
into local/html directories and be able to surf to them? Right now
placing
On Mon, Aug 23, 2010 at 04:50:04PM +0200, ingo.it...@ages.de wrote:
Hello,
i tryed to implement the Hack from Evan into the C Source of then Nagios
cmd.c File described
in the Thread http://www.gossamer-threads.com/lists/rt/users/45186#45186
Have you seen
On Mon, Aug 23, 2010 at 05:36:02PM +0200, Christopher Kunz wrote:
Hi,
Our RT 3.8.8 installation does not send autoreplies to requestors if the
ticket is opened via E-Mail. If it is opened via the web interface, the
autoreply is sent. The debug log shows the following behavior:
[Mon Aug
On Mon, Aug 23, 2010 at 12:27:58PM +1000, Steve Berg wrote:
Hi all,
I have RT set up and am using RT::Authen::ExternalAuth to authenticate
users against LDAP which is working great. We now have an external
company we are working with and they don't have LDAP accounts and
when they send an
I cannot access any page except the login page in RT.
The following errors show up in the error.log file
[error] File does not exist: /var/www/images, referer:
http://XX.XX.XX.XXX/osticket/scp/tickets.php?status=answered
[error] File does not exist: /var/www/favicon.ico
--
RT Training
Here's the log from when an external email address sends in a ticket
via email (in this case x...@gmail.com). I have the granted the
Everyone group CreateTicket both globally and at the queue level:
[Mon Aug 23 20:33:39 2010] [debug]: Converting 'ISO-8859-1' to 'utf-8'
for text/plain - Test
In Ticket/Update.html, you should look at code that call
/Elements/ValidateCustomFields and do something like this. (i.e. set
check_failure=1;
Looked at this for a couple more hours this afternoon and decided to abandon
the ScripAction approach and try to accomplish this via callback
On Mon, Aug 23, 2010 at 03:27:05PM +0200, marco.deso...@billag.com wrote:
i need to read the ticket content in my script.
If i have a ticket, is there a way to read the content,
an put it into a var?
my $ticketContent = $self-TicketObj- ...some code to get the content...
The content is a
On 23.08.2010 21:43, Kevin Falcone wrote:
This implies that RT isn't seeing Requestors for that ticket.
You may want to show a sample of the email being injected into RT
and look at the user record for the user assigned as a Requestor for
the ticket. You're also using a custom Autoreply
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RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
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