[rt-users] Changing when a custom field is validated

Hi rt-users, I have created a Custom Field 'Unit' with a new RT install. I gave it the '(?#Mandatory).' validation regex and a possible list of 3 values. I require this field to be filled in before it changes Queue but it seems like it is only checked before the ticket is resolved. I can still

Re: [rt-users] User could not be loaded

Kevin - Thank you very much. I changed the Ldap settings to match on the following: 'attr_match_list' => ['Name', 'EmailAddress', ], Now it works perfectly.

[rt-users] Sorting e-mail into queues automatically using procmail

This is under the assumption that all queues are correctly setup and e-mail enabled through the web interface, and the reply address has format @rt.mydomain.com and comment address has format -comm...@rt.mydomain.com. I'm trying to get incoming e-mail to automatically go directly into whiche

[rt-users] Modify spreadsheet

Is it possible to modify the fields included in spreadsheet output? I would like to exclude some of the existing fields and include some data from some CF. Thanks, David System Admin RNS RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out

[rt-users] Where to change the "Error" box on Login page

Hi all - Running RT 3.8.8 on Ubuntu. Trying to figure out where to change the red/pink error box that pops up on the Login page upon a failed login. I've looked at the Login page code and from what I see it looks like it's coming from Widgets/TitleBox -- but I am unable to find it there. Can an

[rt-users] How to modify ticket content from an OnCreate Scrip?

In our setup, we need to record IP address/host name of the computer from which a user submitted his/her request using Web UI. Our idea is to create an OnCreate Scrip which would read the REMOTE_ADDR environment variable, resolve the IP address from it, construct some descriptive string (like "The

Re: [rt-users] modified from: address in replies

P, That should work. If the template is in that Queue and the name is the same name as what is normally used by the Global scrips, then that template should override the Global one. We use that same idea (except it is the "To:") for some specific Users (QA Tester) listed in a Custom Field called "

[rt-users] Set custom field from CLI, RT 3.8.8

Hi. Is it possible to set and view custom field values in the CLI in RT 3.8.8? I tried the things mentioned on http://wiki.bestpractical.com/view/UseRtTool, but it does not seem to work on 3.8. The custom field is not set during ticket creation, and I cannot see the custom fields in "rt show ti

Re: [rt-users] Autoreply to requestor not working

On Tue, Aug 24, 2010 at 12:24:05AM +0200, Christopher Kunz wrote: > On 23.08.2010 21:43, Kevin Falcone wrote: > > > 1. does effectively disabling the routine CheckForBounce actually break > something? In over 98000 tickets, I have not experienced a problem with > double bounces or the likes. > 2. W

Re: [rt-users] User could not be loaded

On Tue, Aug 24, 2010 at 06:37:41AM +1000, Steve Berg wrote: > Here's the log from when an external email address sends in a ticket > via email (in this case x...@gmail.com). I have the granted the > Everyone group CreateTicket both globally and at the queue level: > > [Mon Aug 23 20:33:39 2010] [

Re: [rt-users] Putting things into $rt/local/html

On Tue, Aug 24, 2010 at 09:33:01AM -0400, Kevin Falcone wrote: > > No, if you write a dhandler to serve files indirectly and *don't* use > local/html/NoAuth/images (which has an overaggressive autohandler) > then you can avoid the <% problem. Ok. RT Training in Washington DC, USA on Oct 25 & 26

Re: [rt-users] Putting things into $rt/local/html

On Tue, Aug 24, 2010 at 10:01:09AM +0200, Emmanuel Lacour wrote: > On Mon, Aug 23, 2010 at 03:35:45PM -0400, Kevin Falcone wrote: > > > > Or to write a dhandler, as discussed in that ticket. > > The specific unfixable path is NoAuth/images/ and it seems Jason wants > > to use /CustLtr/. He can ju

[rt-users] modified from: address in replies

Dear list, We have an RT server v 3.8.7 with a queue per customer. For one queue we want change the default from: address. I've tried this with a customized template with: from: in the first line but this does not work. Other suggestions? Thx, P. RT Training in Washington DC, USA on Oct 25 &

Re: [rt-users] Putting things into $rt/local/html

On Mon, Aug 23, 2010 at 03:35:45PM -0400, Kevin Falcone wrote: > > Or to write a dhandler, as discussed in that ticket. > The specific unfixable path is NoAuth/images/ and it seems Jason wants > to use /CustLtr/. He can just put a dhandler there and be fine. > unless files in CustLtr contains t

Re: [rt-users] Requiring CF to be defined on resolve

On Mon, Aug 23, 2010 at 05:05:01PM -0500, Francis L Fabrizio wrote: > > > In Ticket/Update.html, you should look at code that call > > /Elements/ValidateCustomFields and do something like this. (i.e. set > > check_failure=1; > > Looked at this for a couple more hours this afternoon and decided t