More detailed information:
This is a bit more of what I have attempted, what I think are my
possibilities and an overview of the desired end result.
I realise I can't stop a transaction but I can't think of (or find) a good
alternative to what I require.
I would have thought a Mandatory
More detailed information:
This is a bit more of what I have attempted, what I think are my
possibilities and an overview of the desired end result.
I realise I can't stop a transaction but I can't think of (or find) a good
alternative to what I require.
I would have thought a Mandatory
Hello,
I read your code to cloning queues.
I work in a small project, and i need this workflow:
---ticket (queue A)
cloning ticket to (queueB) on Resolve
That mean i have the original ticket on queue A(resolved) and a clone on queue
B.
I can copy a ticket, (create a new), and copy the
I'm currently hunting an irritating and elusive bug right at the moment.
I'm trying to use an external info provider that uses LDAP to supply user
details. Unfortunately, the trace I'm seeing looks like this...
_GetBoundLdapObj calls Net::LDAP
Am 24.08.2010 15:37, schrieb Kevin Falcone:
My approach would be fixing qmail, rather than removing RT's bounce
handling.
True - I analyzed the underlying problem and it turned out that our mail
server cluster was using 2 different versions of maildrop:
- 1.5.2 did not modify the Return-Path
Hi;
Its probably easier to install the ConciseSpreadsheet extension:
http://search.cpan.org/~jesse/RT-View-ConciseSpreadsheet-0.002/
It allows you to export your search results (whatever fields selected for the
search display columns) into a spreadsheet
Roy
-Original Message-
From:
Oups, it is slightly outdated since 4 Years?!?
2010/8/25 Raed El-Hames raed.el-ha...@vialtus.com
Hi;
Its probably easier to install the ConciseSpreadsheet extension:
http://search.cpan.org/~jesse/RT-View-ConciseSpreadsheet-0.002/
It allows you to export your search results (whatever fields
Hi,
I would like to include the text of the resolution comment in an email
template. Is this still the recommended method?
http://wiki.bestpractical.com/view/AddLastCommentToMail
We're using RT v3.6.2 ... old I know but functional for our needs, so
far.
Thanks
Steve
Dr Steven Platt
Hi,
I have got a problem with 2 perl modules during the installation.
When I do make testdeps it drops with:
Can't locate Text/vFile/asData.pm in @INC (@INC contains:
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
On Wed, 25 Aug 2010, jan.gr...@bristol.ac.uk wrote:
[on Net::LDAP segfaulting...]
In other words: this bug appears to only get tickled inside RT for some
reason.
I take it that RT (or RT::Authen::ExternalAuth) don't muck around with
internal SSLeay settings that might cause this, in a
On Wed, 25 Aug 2010, jan.gr...@bristol.ac.uk wrote:
On Wed, 25 Aug 2010, jan.gr...@bristol.ac.uk wrote:
[on Net::LDAP segfaulting...]
In other words: this bug appears to only get tickled inside RT for some
reason.
I take it that RT (or RT::Authen::ExternalAuth) don't muck around
Kenn,
Thanks for your answer.
For that queue we use a blank template, with the Name'Blank' and on
the first line of the Content:
From: supp...@ourdomain.com
that's all.
P
On Tue, Aug 24, 2010 at 5:39 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
P,
That should work. If the template is in
On Wed, 25 Aug 2010, jan.gr...@bristol.ac.uk wrote:
Okay. Looking at it, the suggestion is (since this is a symbol conflict in
the oracle client library) to set LD_PRELOAD=/usr/lib/libcrypto.{version}
to force that to load first. Whether that'll kill the oracle client
library at the same
On Tue, Aug 24, 2010 at 03:12:04PM +0200, polloxx wrote:
Dear list,
We have an RT server v 3.8.7 with a queue per customer. For one queue
we want change the default from: address.
I've tried this with a customized template with:
I think you just want to change the Correspond Address on the
It appears that you're running into two compat issues:
The bug in Text-vFile-asData has already been reported here:
https://rt.cpan.org/Public/Bug/Display.html?id=60696
and the Email::Address problem is that the latest release accidentally
only works on 5.10 and greater.
Using the slightly older
We want to change the from: address, not the reply-to: address.
How can we do this?
On Wed, Aug 25, 2010 at 4:25 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Tue, Aug 24, 2010 at 03:12:04PM +0200, polloxx wrote:
Dear list,
We have an RT server v 3.8.7 with a queue per customer. For
On Tue, Aug 24, 2010 at 04:37:11PM -0400, Nicôle Layne wrote:
This is under the assumption that all queues are correctly setup and
e-mail enabled through
the web interface, and the reply address has format
queue-name@rt.mydomain.com and comment
address has format
On Wed, Aug 25, 2010 at 04:45:53PM +0200, polloxx wrote:
We want to change the from: address, not the reply-to: address.
How can we do this?
They're both set from the correspond address variable available
globally or on a queue level.
If you need to change ONLY the From: line (which is not the
Hi all -
Looking for a way to change the default on Update.html.
Currently it is set to *Comments (Not sent to requestors)* but I'd like the
default to be *Reply to requestors*.
I found the code in Update.html and I reversed the two options, but that
just changes the positioning within the drop
On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote:
Hi all -
Looking for a way to change the default on Update.html.
Currently it is set to Comments (Not sent to requestors) but I'd like the
default to be Reply
to requestors.
I found the code in Update.html and I
thanks Kevin.
When abouts can we expect 3.8.9?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Wed, Aug 25, 2010 at 10:22 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Wed, Aug 25, 2010 at 10:17:47AM -0500, Max McGrath wrote:
OK: we have an request address for all queues, let's say
h...@ourdomain.com, but for one particular queue we want to set a
different from: address when our helpdesk dept. replies to the
customer, eg: supp...@ourdomain.com.
How can we establish this?
On Wed, Aug 25, 2010 at 4:55 PM, Kevin Falcone
Steven,
Add this to you template:
Resolution comment:
{
my $Resolution_Comment;
my $Transactions;
my $CommentObj;
$Transactions = $Ticket-Transactions;
$Transactions-Limit( FIELD = 'Type', VALUE = 'Comment' );
$Transactions-OrderByCols(
{ FIELD = 'Created', ORDER = 'DESC' },
{
I am having a problem with the new mobile interface, version .95. It works
perfectly on about 5% of my blackberries. The problem is the users get the
login screen, enter the user name and password, and then get a file not found
error saying it's looking for /m/. The apache logs suggest its
On Wed, Aug 25, 2010 at 05:45:08PM +0200, polloxx wrote:
OK: we have an request address for all queues, let's say
h...@ourdomain.com, but for one particular queue we want to set a
different from: address when our helpdesk dept. replies to the
customer, eg: supp...@ourdomain.com.
How can we
Hi Raed,
no, there isn't :-(
Torsten
2010/8/25 Raed El-Hames raed.el-ha...@vialtus.com
Torsten;
Are you saying there Is a newer version ??
I Can’t find it ??
I know that version 002 works with RT 3.8.7/.8 – I had to fix a couple of
bugs , in particular when the result set include
Ok, so does it work with 3.8.7/.8? and if so what need to be modified to
include the custom fields.
Thanks,
David
System Admin
RNS
On 8/25/2010 9:51 AM, Raed El-Hames wrote:
Torsten;
Are you saying there Is a newer version ??
I Can't find it ??
I know that version 002 works with RT
Is it possible to modify the fields included in spreadsheet output? I
would like to exclude som of the existing fields and include some data
from some CF.
Thanks,
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out
Is there an Extension compatibility list around. I recently installed
the QueueDeactivatedScrip which work very well, then installed the
EmailCompletion extention which also works well only to find that my
QueueDeactivatedScrip no longer worked. I there anyway of determining
compatibility
Which version you installed from QueueDeactivatedScrp? The one from github?
2010/8/25 Sysadmin sysad...@ruralnetwork.net
Is there an Extension compatibility list around. I recently installed the
QueueDeactivatedScrip which work very well, then installed the
EmailCompletion extention which
First thing I always check on multiple extensions is whether they are all in
the same Set(@Plugins, ...) line in the RT_SiteConfig.pm file. Multiple Set
Plugins lines will override rather than append.
Mike
From: rt-users-boun...@lists.bestpractical.com
Yes the one from github.
And yes I have mutiple plug in lines.
Set(@Plugins,(qw(RT::FM)));
Set(@Plugins,(qw(RTx::EmailCompletion)));
Set(@Plugins,(qw(RT::Extension::ToggleSuperUser)));
Set(@Plugins,(qw(RT::Extension::QueueDeactivatedScrips)));
How should I list this? And do I reinstall then
I think it should just be
Set(@Plugins,(qw(RT::FM RTx::EmailCompletion RT::Extension::ToggleSuperUser
RT::Extension::QueueDeactivatedScrips)));
Then just restart apache
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Sysadmin
Sent:
Set(@Plugins,(qw(RT::FM)));
Set(@Plugins,(qw(RTx::EmailCompletion)));
Set(@Plugins,(qw(RT::Extension::ToggleSuperUser)));
Set(@Plugins,(qw(RT::Extension::QueueDeactivatedScrips)));
How should I list this? And do I reinstall then after I correct this, or just
correct the Set(@Plugins, ...)
To List,
I'm not a real experienced Perl guy and I want to write a scrip that will
re-set a date field to nulls or blank or whatever a date field can be set to
for NO date at all. I'm doing this for tickets that are re-opened. I've got
the condition set OK. Just stuck on the command to set a date
On 08/05/2010 05:08 PM, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
tested this on a recent RT 3.8, but it _should_ work on older versions
of RT. Reports of failures on 3.6.x or
Hi rt-users,
I want to extend QuickCreate to adjust a CustomField on the homepage.
I was unable to add a CF easily in index.html with the CreateTicket()
command.
Here is what I did to get it working - I'm unsure if its the best way or
not.
After going through RT::Interface::Web::CreateTicket
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