Jesse,
thank you very much for your reply!!
I had not realized that the problem was in the curly braces used in CSS syntax!
On a related note: we are using the "subject tag" in the configuration of
queues. If I use the plain text templates the $rtname variable is correctly
resolved to the subjec
Hi Max
Sorry missed this first time round.
the text for the login error is in /opt/rt3/share/html/autohandler
Error => loc('Your username or password is incorrect'),
Copy it to local and change the above line to what you need
regards
Garry
--
Dr Garry Booth
IT Services
Loughborough Univer
On Thu, Aug 26, 2010 at 02:16:13PM -0500, Max McGrath wrote:
>Just asking again if anyone can point me in the right direction to
>changing the pink/red error box that pops up upon a failed login on the
>Login page.
>I'd like to change it from "Your username or password is incorrect"
On Thu, Aug 26, 2010 at 05:11:53PM -0600, Sysadmin wrote:
> Is there a way to show just ticket history for a customer? Maybe a
> ticket tab for the user/customer that would display only tickets for
> that customer and show only the replys (not comments or other details
> for those tickets) a
Hi
For simple text, you could create
a file local/po/RT/en.po
I do that for RTFM
my local/po/RTFM/en.po contains things like
#
msgid ""
msgstr ""
"Project-Id-Version: RTFM 2.0RC1\n"
"POT-Creation-Date: 2010-03-15\n"
"PO-Revision-Date: 2010-03-15\n"
"Last-Translator: Gerard FENELON \n"
"Languag
Hello,
a client of mine asked me about this line in the release statement:
NEW FEATURES AND MAJOR CHANGES
* Aaron Sigel performed a security audit of RT and pointed out
a number of potential improvements which have been addressed
and wants to know what exactly is improved so he can evaluate
Hi Ingo,
if i'm not 100% wrong, the cli is using the same methods like offline edits
and there you can do:
===Create-Ticket: ticket1
Queue: General
Subject: a subject
Status: new
Due: -mm-dd hh:mm:ss
Starts: -mm-dd hh:mm:ss
Started: -mm-dd hh:mm:ss
Resolved:
Owner: name
Requestor: mail
Hello,
I create some queues, and tickets with custom fields, but i don't find the way
to make a layout.
It is possible to set custom fields settings ( like size, color, position
etc...)
Or don't existe ?
Tanks, best regards
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this
David,
Your company sounds like ours. However, we have *all* our users defined as *
privileged* and simply put them in different groups (with the same access
needs per Queue) and set the privileges accordingly. We get to see everyone.
No single user has User privileges and *ALL* have group privile
After installing rt-extension-spawnlinkedticket on 3.8.8 clicking the
create button under the links section causes an error as the form action
is incorrect.
This error occurs even if using RTHOME=/opt/rt3 perl Makefile.PL.
The offending line in the plugin seems to be this:
RT::Interfa
On 05/08/2010 22:08, Jesse Vincent wrote:
> This is very much an initial release and I know there are things that
> need improvement, though I'd greatly appreciate feedback to help figure
> out what those improvements should be.
Honouring callbacks for _elements/ticket_menu either as a new callbac
On Wed, Aug 25, 2010 at 12:09:49PM -0700, Kenneth Crocker wrote:
>I'm not a real experienced Perl guy and I want to write a scrip that will
> re-set a date field
>to nulls or blank or whatever a date field can be set to for NO date at
> all. I'm doing this
>for tickets that are re-ope
On Thu, Aug 26, 2010 at 08:15:59AM +0200, polloxx wrote:
> You mean the "Reply Address"? Only the reply-to: address is changed on
> our server, not the from: address.
Reply Address controls From: and Reply-To: unless you've made changes
> On Wed, Aug 25, 2010 at 6:15 PM, Kevin Falcone
> wrote:
>
On Thu, Aug 26, 2010 at 02:33:30PM +0200, Anthony BRODARD wrote:
>Hi everybody!
>I'm actually searching how modify appareance or just color of my graph' in
> RT 3.8.7
The graph colors and fonts were tweaked quite a bit in 3.8.8
You may find it easier to upgrade
-kevin
>I've just ins
On Thu, Aug 26, 2010 at 04:31:30PM +0200, Benno Overeinder wrote:
> I haven't the original email thread to reply to, but this might be
> valuable to the email list.
>
> The change Ruslan proposed works for me. I had the same problem here,
> but after the change in webmux.pl, apache started again.
On Thu, Aug 26, 2010 at 12:07:01PM -0500, Ashrafuddin Mohammed wrote:
> I'm trying to setup email gateway but unable to do it.
> There are three different procedures from RT Wiki site.
> I tried all three but couldn't get any of them working.
Have you tried the README? It shows you how to edit y
On Thu, Aug 26, 2010 at 11:27:23AM +0100, Thorvald Hallvardsson wrote:
>Hi guys,
>Another problem. When I'm trying to access CONFIGURATION -> GLOBAL -> USER
> RIGHTS || GROUP
>RIGHTS || RT AT A GLANCE I'm getting an error:
I assume you're using one of the compatibility themes, rather
On Thu, Aug 26, 2010 at 05:24:22PM -0600, Sysadmin wrote:
> I'm trying to add Custom Fields in the Requester area of the ticket.
> I got the first Custom Value, but cannot get the second custom
> value?
You appear to misunderstand FirstCustomFieldValue. It is the first
value for the custom field
On Fri, Aug 27, 2010 at 03:00:57AM +0100, Mark Olliver wrote:
>Hi,
>I have two issues with emailing with RT.
>1, Firstly our server accepts mail as two domains, I am unsure on my
> matches but basically
>[1]anyth...@example.org should be switched in RT to be
> [2]anyth...@support-
On Fri, Aug 27, 2010 at 09:04:10AM +0200, Guadagnino Cristiano wrote:
> On a related note: we are using the "subject tag" in the
> configuration of queues. If I use the plain text templates the
> $rtname variable is correctly resolved to the subject tag of the
> originating queue, but if I use the
There is also a large collection of examples in the test suite
-kevin
On Fri, Aug 27, 2010 at 01:50:52PM +0200, Torsten Brumm wrote:
>Hi Ingo,
>if i'm not 100% wrong, the cli is using the same methods like offline
> edits and there you can
>do:
>===Create-Ticket: ticket1
>Que
On Fri, Aug 27, 2010 at 05:31:45PM +0100, Alex Young wrote:
>After installing rt-extension-spawnlinkedticket on 3.8.8 clicking the
> create button under the
I don't believe there is an extension named that, you should double
check that. Also, it always helps to mention a version.
-kevin
>
RT is a really nice product.
My goal is to create a status called "fixed" which means the task is done by
the owner, but the completion requires QA and/or Management approval before it
moves to production. I want a ticket created in the Approvals queue when the
owner changes the status to fixed
On Fri, Aug 27, 2010 at 02:33:03PM -0400, Josh Narins wrote:
>RT is a really nice product.
>
>
>
>My goal is to create a status called "fixed" which means the task is done
> by the owner, but
>the completion requires QA and/or Management approval before it moves to
> production. I
It's version 0.04 from here:
http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.04/
I think the line causing the error is the following line:
"
name="SpawnLinkedTicket">
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestp
On Fri, Aug 27, 2010 at 09:21:29PM +0100, Alex Young wrote:
> It's version 0.04 from here:
> http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.04/
So, SpawnLinkedTicketInQueue not spawnlinkedticket
> I think the line causing the error is the following line:
> "
> name="SpawnLink
It is rt-extension-spawnlinkedticketinqueue and the offending line is
this one in html/Callbacks/SpawnLinkedTicket/Elements/ShowLinks/Default:
" name="SpawnLinkedTicket">
You should check your WebPath setting in RT_SiteConfig.pm.
-Chris
Am 27.08.2010 18:31, schrieb Alex Young:
> After installing
Thank you.
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnar...@seniorbridge.com
SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com-Original Message-
Hello,
We have a setup that involves queues in which only a subset of people
can own tickets. The subset that cannot own tickets is the primary
group of requestors for that queue. A case came up today where a user
requested a ticket in one of these queues (this user cannot own a
ticket in that que
To List,
I have a scrip that checks to see if the requestor is also the AdminCc so
that duplicate emails are not sent, The condition is:
# Check for Ticket Status changed to "QA approvd"
# and cancel if Admin and Requestor is same user
my $trans = $self->TransactionObj;
my $ticket = $self->Ticke
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