Hello John,
thanks for your help, but the way described also in the book does'nt work,
because the actual Exim MTA does'nt default support the Pipe so i need a
other way to pipe the Mails into the RT Mailgate
Here the description
### router/400_exim4-config_system_aliases
To list,
I want to modify my search results to always align information at the top of
any row with wrapped info on it. If I have a Custom Field with a lot of text
(2000 chars) in it and include it in a Query, the Ticket ID and other info
could be several lines down in a row when that CF wraps.
Doe
On 23/9/10 2:15 PM, "Ashrock" wrote:
> Hi,
>
> This is a quick question whose answer was not clear in the forums.
> May be if someone can answer will help in future for others too.
>
> RT should autocreate a ticket and send a confirmation to the requestor
> stating that a ticket has been creat
Hi,
This is a quick question whose answer was not clear in the forums.
May be if someone can answer will help in future for others too.
RT should autocreate a ticket and send a confirmation to the requestor
stating that a ticket has been created.
So, does the requestor should be a member of th
I have probably asked this before, but here goes.
I want to force RT users to fill in the TimeWorked field every time they
update a ticket, much like the MandatorySubject extension works on
ticket creation. Has anybody got something similar to this already? If
not I am prepared to have a stab at
I'm running RT 3.8.7 on Fedora 13 and trying to setup running the CLI however I
always get the "Server error: Not Found (404)" error all the time. I've been
searching and reading and tried the "export" and ".rtrc" methods and neither
seem to work. The URL to RT is http://fedora/rt
Can someone p
Peter,
When you say update night from your domain, you're not talking about
updating the RT USER Table with LDAP info are you? RT will automatically do
that when someone signs in. I like that cause I can look at the USERS table
and see who hasn't signed in for a long time, especially if I change t
Janet,
We have something that does exactly that, but with different CF values, of
course. We choose to name the CF a name that is different than an RT Ticket
field to avoid confusion when referring to fields and simplified the values,
but here goes:
Name: WorkFlow for Priority
Condition: User-Def
Can you bind to that server using that account using ldapsearch? If so,
verify if you¹re using TLS or GSSAPI for the bind. If that is the case,
you¹ll need to modify your configuration for RT accordingly. If not, then
talk to your LDAP admin to work through the LDAP access first.
On 23/9/10 10:19
Do the user and the password need to be of an Administrator ?
Now the new error messages says, It Can't Bind, Invalid credentials.
On 9/23/2010 11:53 AM, Kevin Falcone wrote:
On Thu, Sep 23, 2010 at 11:48:03AM -0500, Ashrock wrote:
The exact error i get is this in Apache:
[critical]:
On Thu, Sep 23, 2010 at 11:48:03AM -0500, Ashrock wrote:
>The exact error i get is this in Apache:
> [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot
> connect to
>server.midcontinent.local
>
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Extern
The exact error i get is this in Apache:
[critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot
connect to server.midcontinent.local
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:440)
[error]: FAILED LOGIN for rmc from 10.10.10.12
(/opt/rt3/
Assuming I’ve understood you correctly, this ‘just worked’ for us with Centos 5
and Exim 4. We added an entry like the following to the aliases file;
#RT mailqueues
hrtracker: "|/opt/rt3/bin/rt-mailgate --queue hrtracker --action
correspond --url http://hrtracker.ipaccess.com/";
Hi,
If anyone can look at my RT_SiteConfig and suggest if I am doing
something wrong. I installed Authen::ExternalAuth and modified UserLocal.pm
I am unable to log in into RT with LDAP Credentials.
Error Log says. _GetBoundObj: Invalid Credentials.
# Any configuration directives you include
It is working now, Thanks
I do program in Perl it is learning RT variables that is slowing me down. I
wish there was a cheat sheet or something like that.
Janet
On 9/23/10 11:45 AM, "Kevin Falcone" wrote:
> On Thu, Sep 23, 2010 at 11:28:54AM -0400, Bass, Janet E. wrote:
>> Yes, It seemed like o
On Thu, Sep 23, 2010 at 11:28:54AM -0400, Bass, Janet E. wrote:
> Yes, It seemed like overkill and had a learning curve. I was hoping there
> was an easy fix in my code.
>
>
> >> $self->TicketObj->$SetPriority = $Priority;
If you want to stay with your code, look at that line.
There are at least
Yes, It seemed like overkill and had a learning curve. I was hoping there
was an easy fix in my code.
On 9/23/10 11:24 AM, "Kevin Falcone" wrote:
> On Thu, Sep 23, 2010 at 11:15:22AM -0400, Bass, Janet E. wrote:
>> I have a custom field called priority
>> It has 3 possible values
>> 1 Unable to
On Thu, Sep 23, 2010 at 11:15:22AM -0400, Bass, Janet E. wrote:
> I have a custom field called priority
> It has 3 possible values
> 1 Unable to work
> 2 Work is impaired
> 3 Info/Low priority
Have you considered RT-Extension-PriorityAsString ?
-kevin
> What I want to do with a scrip is read the
I have a custom field called priority
It has 3 possible values
1 Unable to work
2 Work is impaired
3 Info/Low priority
What I want to do with a scrip is read the value of the custom field
Priority = Unable to work
$Value = Unable to work
Loop through to set the correct value with an if statement
T
Hello,
can anyone explain the settings for configure Exam4 with Mailgate Support
?
Unfortunatly Exam4 does'nt support Piping via Aliases
May i can receive an example config for Exim4 ?
Thanks ans greetings froim Germany
Ingo v. Itter
___
I ended up doing just that. The account had been disabled and renamed
and I re-enabled it and returned its rights to RT. I was just worried
that when I automate the nightly LDAP updates from my domain it may
cause problems with the account.
--
Peter Barton
IESI Corporation
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