Thanks Mathieu. I am particularly interested in the CallBack method you mention
but I am not a Perl programmer.
Can you give an example to show how I can e.g. set the subject field to Hello
World?
___
On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote:
This is a simple example, you will need some perl code. This sets the
subject and the requestor, unless they are already set. You could set other
fields as well.
Put this in the file local/html/Callbacks/Ticket/Create.html/Default of you
RT installation. Create the directory path if needed.
You can also use variables in the URL to the Create.html page. For example
rt/Create.html?Queue=3requestors=some...@somecompany.comSubject=Somesubjectmailto:rt/Create.html?Queue=3requestors=some...@somecompany.comSubject=Somesubject
We use this to create links on our wiki to create new tickets
Thanks Mathieu. I needed to create a directory between Callbacks and Ticket to
invoke the Callback when creating a new ticket.
e.g. local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default
But I am getting the following error:
Error during compilation of
Thanks Mathieu: I got it. An extra $ was needed before ARGSRef from line 3. I
have no idea what it is for, I followed other examples from the Internet.
Also the description field is called 'content'. Thanks again.
On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote:
%INIT
my $ARGSRef =
