Hello,
I have a big problem with user custom fields. I will describe it that way:
I habe a use with the real name Max Mustermann with the id #13159. He
possesses a user custom field with the id #17 and the name test.
It is a text field and its value is foo. It is supposed to be empty
Dear Community,
I currently setup script to create users from CSV file via CLI, and also add
the users to and existing group.
The first part is working fine with command :
/opt/rt3/bin/rt create -t users add Name=$name EmailAddress=$email
Password=$pass Privileged=$priv Organization=$orga
Well we upgraded from debian sarge to debian lenny so that included an apache
upgrade. I don't see mod_cache enabled on the new or the old server, do you
think that would help?
Jeff Voskamp wrote:
On 11/18/2010 04:31 AM, vmos wrote:
You're right, we went from 3.3 to 3.8.7. I think 2.4 was
On 11/19/2010 05:50 AM, vmos wrote:
Well we upgraded from debian sarge to debian lenny so that included an apache
upgrade. I don't see mod_cache enabled on the new or the old server, do you
think that would help?
I thought I recalled issues with mod_cache in apache and mixed sessions.
I
Thank you for that, it's very interesting. what's most interesting is that
when I brought this up in january I was laughed at like an idiot for
suggesting that the problem might possibly be something other than a faulty
proxy server or caching router, but I digress.
It turns out that mod_cache
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
Sent: Friday, November 19, 2010 11:14 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Users randomly being logged in as other users
Thank you for that, it's very interesting. what's most interesting is
that
Am I being daft because I don't actually see a solution in that thread?
There's a patch but the responder says it doesn't work.
I think the solution was disabling mod_cache
If there is documentation on what we can set to tell mod_cache not to
cache headers, RT can be patched to use it. At
Hello all,
Has anyone some experience running RT on top of MySQL Cluster?
Feasible? Overkill? Any issues?
We think that with our application we will see peaks/burts of tickets
submissions. We want to be able to absorb these peaks safely.
Cheers,
Thierry
On Fri, Nov 19, 2010 at 08:41:36AM +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
Hi RT Users,
today i figured out on a fresh RT 3.8.8 installation, that a group with only
ShowConfigTab Right granted globally is able to see all users without having
the right AdminUsers. All
On Thu 18.Nov'10 at 10:58:26 -0500, Josh Narins wrote:
I don't think I'll have any problem convincing people to upgrade to RT4.0 when
it comes out, since management already seeks to have Date custom fields, but I
was wondering what the ticket lifecycle state engine, mentioned here[1], is.
Jesse,
What do you mean by using fonts without traditional glyphs in them? What
we're seeing are square boxes in place of some of the characters. Would that
be a symptom of the font issue? Can you please point us to an example of a
Traditional Chinese font that *should* work with RT so we
On Nov 19, 2010, at 12:19 PM, Brian Thompson wrote:
What do you mean by using fonts without traditional glyphs in them? What
we're seeing are square boxes in place of some of the characters. Would that
be a symptom of the font issue? Can you please point us to an example of a
That's the
On Fri, Nov 19, 2010 at 10:03:53AM -0700, Thierry Thelliez wrote:
Hello all,
Has anyone some experience running RT on top of MySQL Cluster?
Do you have experience with MySQL Cluster with other software. I doubt
there is a need for MySQL cluster with RT and I'm sure there will be
issue
On Fri, Nov 19, 2010 at 10:03:53AM -0700, Thierry Thelliez wrote:
Hello all,
Has anyone some experience running RT on top of MySQL Cluster?
Feasible? Overkill? Any issues?
We think that with our application we will see peaks/burts of tickets
submissions. We want to be able to absorb
On Fri, Nov 19, 2010 at 08:37:22AM +, tanguy.lag...@bt.com wrote:
Dear Community,
I currently setup script to create users from CSV file via CLI, and also add
the users to and existing group.
The first part is working fine with command :
/opt/rt3/bin/rt create -t users add Name=$name
Thank you for the confirmation. Follow-up question if you know: How might an
organization ensure that users of Chinese Traditional characters always use a
font that works with RT?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote:
Thank you for the confirmation. Follow-up question if you know: How might
an organization ensure that users of Chinese Traditional characters always
use a font that works with RT?
That's a platform-dependent question. It
Is there a list of Chinese Traditional fonts that work with RT available so
that we can make sure we're using one that works?
Thanks!,
Brian
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Friday, November 19, 2010 9:47 AM
To: Brian Thompson
Cc: Vick
Hi Jesse,
I think i explaned it wrong. Not Inside Tickets is the Problem, it is Inside
the admin/Users/ Part. They can See all Users without the right adminusers.
Sent from my phone, sorry for all typo's.
Am 19.11.2010 um 18:06 schrieb Jesse Vincent je...@bestpractical.com:
On Fri, Nov
On Fri, Nov 19, 2010 at 07:02:03PM +0100, Torsten Brumm wrote:
Hi Jesse,
I think i explaned it wrong. Not Inside Tickets is the Problem, it is Inside
the admin/Users/ Part. They can See all Users without the right adminusers.
No, you explained it right. I was saying that regular staff
I've just pushed 1.00 to CPAN. tell me if it deals right.
On Tue, Nov 16, 2010 at 09:02:18AM +, G.Booth wrote:
Hi Jason
I asked the same thing last week, but updating to version 0.99
from CPAN fixed it for me, the mobile browser is automatically
redirected to the mobile ticket show
Ah, understood, so it's a Feature. Was only confused.
Thanks
Sent from my phone, sorry for all typo's.
Am 19.11.2010 um 19:02 schrieb Jesse Vincent je...@bestpractical.com:
On Fri, Nov 19, 2010 at 07:02:03PM +0100, Torsten Brumm wrote:
Hi Jesse,
I think i explaned it wrong. Not
Hi Thierry,
you should tell us more about your setup, Hardware Sizing and so on. How
many (concurrent) users etc.
Don't think, that you will solve your problems with a mysql cluster..
Torsten
2010/11/19 Thierry Thelliez thierry.thelliez.t...@gmail.com
Hello all,
Has anyone some
On Fri, Nov 19, 2010 at 06:16:08PM +, tanguy.lag...@bt.com wrote:
Thanks for your help Emmanuel.
What's the better ? Perl script or mysql script ?
Perl script using the RT API, sample untested code, without error
checking (get it with ($val, $msg) = method; die $msg unless ( $val ); ):
Hi Thierry,
I successfull experience RT cluster on Mysql cluster
All works fine on debian lenny with heartbeat (Linux HA) + DRBD (raid 1 over IP
- block synchronization).
The /var/lib/mysql is installed on DRBD partition
Apache and RT config are setup identically on both cluster node.
Regards
Thanks all for the quick answers.
In terms of sizing, we could have several thousands (max = 10,000;
more realistically 3,000) tickets submissions within a day. They will
not be nicely spread during the day. Some hours might be a lot busier
than others. Each ticket will have at least one
And to respond to Emmanuel's question about queues/group/privileged
users, this is a simple setup... 2 queues, 5 groups, and a dozen
privileged users and few hundred unprivileged ones. So I understand
that this is ok?
Thierry Thelliez
You can always just use MySQL replication to keep a hot backup of the DB
on another server/site. This is what we do, and it works out pretty well.
Failover isn't automated in any fashion, but in theory would just be a
config change to point to the new DB server.
-Eric
-Original
I am having problems with the install of the Extension
cloneticket-withdata (using 892fcbe source ), on RT 3.8.8
When I run: perl Makefile.PL
I receive the error:
Can't locate inc/Module/Install.pm in @INC (@INC contains:
/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi
This solves the problem I was having with the non-mobile browser link.
On 11/19/10 12:13 PM, Jesse Vincent wrote:
I've just pushed 1.00 to CPAN. tell me if it deals right.
On Tue, Nov 16, 2010 at 09:02:18AM +, G.Booth wrote:
Hi Jason
I asked the same thing last week, but updating to
On 11/19/2010 04:54 PM, John Arends wrote:
This solves the problem I was having with the non-mobile browser link.
Works for me too, thanks Jesse.
~Jason
On 11/19/10 12:13 PM, Jesse Vincent wrote:
I've just pushed 1.00 to CPAN. tell me if it deals right.
On Tue, Nov 16, 2010 at
On Fri, Nov 19, 2010 at 07:14:36PM +, tanguy.lag...@bt.com wrote:
Hi Thierry,
I successfull experience RT cluster on Mysql cluster
All works fine on debian lenny with heartbeat (Linux HA) + DRBD (raid 1 over
IP - block synchronization).
The /var/lib/mysql is installed on DRBD
On Fri, Nov 19, 2010 at 02:15:40PM -0700, Thierry Thelliez wrote:
Thanks all for the quick answers.
In terms of sizing, we could have several thousands (max = 10,000;
more realistically 3,000) tickets submissions within a day. They will
not be nicely spread during the day. Some hours might
On Fri, Nov 19, 2010 at 02:27:01PM -0700, Thierry Thelliez wrote:
And to respond to Emmanuel's question about queues/group/privileged
users, this is a simple setup... 2 queues, 5 groups, and a dozen
privileged users and few hundred unprivileged ones. So I understand
that this is ok?
yes ;)
Sounds like a Overkill for your setup. Think MySQL Master/Slave is what you are
looking for like Emmanuel Said.
Torsten
Sent from my phone, sorry for all typo's.
Am 19.11.2010 um 22:27 schrieb Thierry Thelliez
thierry.thelliez.t...@gmail.com:
And to respond to Emmanuel's question about
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