Quoting Kenneth Marshall at 06/01/2011-07:56:06(-0600):
>
> Hi Georgi,
>
> The default parameters for PostgreSQL are VERY conservative to allow
> it to run even on systems with minimal resources. I did not see any
> details of your system memory configuration, but you could set
> shared_buffers a
Hello,
Here's the source of a test message. The subject is "this is a test" in
Finnish.
Regards,
Mårten Hedman
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All,
I've been going back through our RT system and I've noticed that links between
"old" tickets are missing/broken. I think that I understand the reason for this
but I'd appreciate someone confirming it for me before I hack the database (and
potentially break things).
When I look at the tick
I don’t see anything wrong, but perhaps you might review here:
http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks
maybe soemthing will jump out at you that I don’t see.
Also, just to check – I don’t think the default logging is at info level – gets
a bit chatty. Is it possible y
On 1/7/2011 7:58 AM, Lander, Scott wrote:
I don’t see anything wrong, but perhaps you might review here:
http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks
Heh, I've read everything there no less than 3 times in the last
24 hours :) I suppose another time can't hurt, but IMO this
i
Is there a way in RT, without mucking about with the mail server, for a
incoming message from postmaster to be shifted to another queue?
Thanks
--
Mathieu Longtin
1-514-803-8977
On Thu, Jan 06, 2011 at 02:04:41PM -0500, Ahmed, Mohammed Naweed (LNG-BCT)
wrote:
>
> I am using version 3.8.4 so CustomFieldValuesAsString is not available.
>
> I changed the template like this:
> CustomField-n: {
> my $separator = "\n";
> my $CFValue = $Tickets{'TOP'}
Hi Jeff:
Stupid question by where did you put your callback call??
I added
% $m->callback(CallbackName => 'BeforeDisplay',TicketObj => \$TicketObj,Tickets
=> \$Tickets,Actions => \...@actions,ARGSRef => \%ARGS);
Just above :
% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions =>
On Fri, Jan 07, 2011 at 12:35:54PM +, LAW Andy wrote:
> All,
>
> I've been going back through our RT system and I've noticed that
> links between "old" tickets are missing/broken. I think that I
> understand the reason for this but I'd appreciate someone confirming
> it for me before I hack th
On Fri, Jan 07, 2011 at 09:39:02AM -0500, Mathieu Longtin wrote:
>Is there a way in RT, without mucking about with the mail server, for a
> incoming message from
>postmaster to be shifted to another queue?
Write a scrip that checks From: but putting procmail in front of
rt-mailgate would
On Thu, Jan 06, 2011 at 10:16:55PM -0500, Jeff Blaine wrote:
> [r...@rtdev1 Display.html]# ls -l BeforeDisplay
> -rw-r--r-- 1 rt root 689 Jan 6 22:06 BeforeDisplay
Can your web user read this file?
-kevin
pgpOGOMhOvFE0.pgp
Description: PGP signature
On 1/7/2011 9:46 AM, Raed El-Hames wrote:
Hi Jeff:
Stupid question by where did you put your callback call??
I added
% $m->callback(CallbackName => 'BeforeDisplay',TicketObj => \$TicketObj,Tickets =>
\$Tickets,Actions => \...@actions,ARGSRef => \%ARGS);
Just above :
% $m->callback(Callba
On 1/7/2011 9:56 AM, Kevin Falcone wrote:
On Thu, Jan 06, 2011 at 10:16:55PM -0500, Jeff Blaine wrote:
[r...@rtdev1 Display.html]# ls -l BeforeDisplay
-rw-r--r-- 1 rt root 689 Jan 6 22:06 BeforeDisplay
Can your web user read this file?
Every directory from (and including) /rt/local downward
On 7 Jan 2011, at 14:54, Kevin Falcone wrote:
> On Fri, Jan 07, 2011 at 12:35:54PM +, LAW Andy wrote:
>> All,
>>
>> I've been going back through our RT system and I've noticed that
>> links between "old" tickets are missing/broken. I think that I
>> understand the reason for this but I'd app
On 7 Jan 2011, at 15:08, LAW Andy wrote:
>
> On 7 Jan 2011, at 14:54, Kevin Falcone wrote:
>
>> On Fri, Jan 07, 2011 at 12:35:54PM +, LAW Andy wrote:
>>> All,
>>>
>>> I've been going back through our RT system and I've noticed that
>>> links between "old" tickets are missing/broken. I thin
So, does this mean that I have to upgrade to 3.8.7 to copy multiple
value custom filed to a child ticket?
Thanks
N Ahmed
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Friday, January 07
Good point Shawn: there is a Calendar link at the top of the Search
Results page, along with Edit Search, Graph, etc, and it shows the
filtered results in a Calendar format. Interestingly though, sometimes
it shows the task details in a hover-over box, other times it embeds
the details righ
On Fri, Jan 07, 2011 at 11:02:44AM -0500, Ahmed, Mohammed Naweed (LNG-BCT)
wrote:
>
> So, does this mean that I have to upgrade to 3.8.7 to copy multiple
> value custom filed to a child ticket?
No, I'll requote what I said
> You could define it in a local .pm adding it into the Record, or you
>
Tom,
Yesterday I encountered another similar issue.
Looking at the code, I see that the attachments parsing (in
rt_client0.3.7) relies on a pattern assuming '),' as a separator.
client.rb line 608:
pattern = /(\d+:\s.*?\)),/
But one of ours users uploaded a file with '),' in the file name.
Hi Kevin,
I found a work-around on CPAN. Thanks for the redirect!
Lyle.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, January 06, 2011 3:53 PM
To: rt-users@lists.bestpractica
Jeff,
That's why I have my scrip put "NOT SET CORRECTLY" in CAPS as a value in the
CF. The ticket display will show the CF and the CAPS will STAND OUT and make
it easier for the user to see what's up. The Email serves as a reminder to
set the CF. Therefore, the user gets reminded two different way
Mathieu,
I have a scrip that does this. Do you want me to send it to you offline?
Kenn
LBNL
On Fri, Jan 7, 2011 at 6:54 AM, Kevin Falcone wrote:
> On Fri, Jan 07, 2011 at 09:39:02AM -0500, Mathieu Longtin wrote:
> >Is there a way in RT, without mucking about with the mail server, for
> a in
I am looking for a way to search for untouched tickets that are not new but
untouched for a specified amount of time? I found this
http://www.gossamer-threads.com/lists/rt/users/42582?search_string=untouched;#42582
but it looks more like taking action and also using rt-cron. I am just
looking
Hi Jason,
I created a Dashboard from the following query made in the Query builder. I
call it "Not touched today"...
Queue = 'Support'
AND Status - 'open'
AND LastUpdated < 'yesterday'
AND 'CF .{Long Term}' != 'True'
The CF is a custom field I have for tickets that are long term and I wa
Funny how no matter how many times I have gone through the interface I didn’t
see the LastUpdated field. I like the use of “yesterday” and this is pretty
much what I want. Is there any other variable/function I could use besides
yesterday so I could create and save this search and not have to
LastUpdated < 3 days ago
Works fine !
So simple
Le 7 janv. 2011 à 22:51, "Jason Ledford"
mailto:jledf...@biltmore.com>> a écrit :
LastUpdated <
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