Re: [rt-users] Notification for reminders

2011-02-02 Thread Christian Loos
Am 01.02.2011 13:02, schrieb Kevin Falcone: On Tue, Feb 01, 2011 at 09:55:39AM +0100, Johan Sjöberg wrote: I have created some reminders in our RT system, but we get no notification at the time of the reminder. This means that we have to keep watching the Reminders field at RT at a

Re: [rt-users] problem with cf in spreadsheet download

2011-02-02 Thread Christian Loos
Hi Björn, as far as I know you can even use the Result.tsv from RT 4.0 without upgrading. So you get also the changes in RT 4.0, for example not all ticket fields in the tsv but only the fields in the search result. -Chris Am 01.02.2011 14:43, schrieb Björn Schulz: Hi Kevin, I'll try to

[rt-users] Changing passwords/accessing preferences as a normal user

2011-02-02 Thread Tyler Morgan
How do I allow RT users to change their own passwords? I search the wiki for change password and get this page: http://requesttracker.wikia.com/wiki/ManualUsingWebInterface which seems promising at Changing your own user information, but this is either out of date or wrong or requires other

Re: [rt-users] Changing passwords/accessing preferences as a normal user

2011-02-02 Thread Thomas Sibley
On 02 Feb 2011 20:15, Tyler Morgan wrote: How do I allow RT users to change their own passwords? I search the wiki for change password and get this page: http://requesttracker.wikia.com/wiki/ManualUsingWebInterface which seems promising at Changing your own user information, but this is

Re: [rt-users] Changing passwords/accessing preferences as a normal user

2011-02-02 Thread Tyler Morgan
On 2/2/2011 6:07 PM, Thomas Sibley wrote: On 02 Feb 2011 20:15, Tyler Morgan wrote: How do I allow RT users to change their own passwords? This question was last answered on the list three weeks ago If you found the documentation or the wiki less than enlightening about this topic The fact

[rt-users] Load balancer and RT

2011-02-02 Thread Thierry Thelliez
Hello, For availability more than scalability, we would like to run two instances of RT (different hardware). Are there some issues to look for? Right now we have a simple Apache based load balancer but we are getting user session mix up. Any experience implementing such configuration? Thanks,

Re: [rt-users] problem with cf in spreadsheet download

2011-02-02 Thread Chris Herrmann
Custom fields aren't exported correctly in the spreadsheet export function - the column headings don't match the actual data. If you specify the field names using the CLI it will return the expected fields with the expected column names. For example: rt list queue = 'myqueue' -f id,