On 3/17/2011 5:29 PM, Chris Herrmann wrote:
Hi Donny,
I'm not clear if we're using a similar type of setup to what you're
referring to, but I'll fill in how we do it and hopefully it'll help
you...
We have:
-RT box running exim. Exim is setup to smarthost through our front
facing mail ser
Hi All,
In Search/Results.rdf, I’d like to modify the line below marked with >:
while ( my $Ticket = $Tickets->Next()) {
my $creator_str = $m->scomp('/Elements/ShowUser', User =>
$Ticket->CreatorObj);
$creator_str =~ s/[\r\n]//g;
$rss->add_item(
t
I am looking to do the same thing, or at least solve the same issue.
I am using RT-Authen-ExternalAuth for my RT validation. We are using
AD as our LDAP server.
Thanks,
B
On Fri, Mar 18, 2011 at 11:07 AM, Kevin Falcone
wrote:
> On Fri, Mar 18, 2011 at 04:02:56PM +0100, sercuto wrote:
>> El 18/
FYI: I just tried on our rt 3.8.9 with ssl and IE9 downloaded fine PDF
attachments from my tickets.
Daniel.
* slamp slamp [03/18/2011 10:00]:
> Has anyone encountered this issue? If you have were there any solutions?
>
> So far I can't download PDF, DOC, DOCX
>
> Able to download JPGs.
oh yes, my bad
just test and I didn't see the "no-cache" headers while downloading an
attachment with my configuration
these headers could also be set by firewall, proxy, not necessary apache
Rémi
2011/3/18 Kevin Falcone :
> On Fri, Mar 18, 2011 at 05:33:43PM +0100, Rémi wrote:
>> I think RT is
On Fri, Mar 18, 2011 at 05:33:43PM +0100, Rémi wrote:
> I think RT is writing these headers
> here's what is see in html/Elements/Header
Except that attachments are served from a dhandler that doesn't invoke
Elements/Header
-kevin
> $r->headers_out->{'Pragma'} = 'no-cache';
> $r->headers_out->{'
On 18 Mar 2011 12:31, Nick Porter wrote:
>
>
> Hello. I've been Googling and wiki reading and following the sterling advice
> of others but I have to admit I'm stuck and could do with some help.
>
> I'm on Debain Squeeze, Apache2 and RT3.8 with MySQL
>
> I've got it the web interface up and ev
Hello. I've been Googling and wiki reading and following the sterling advice of
others but I have to admit I'm stuck and could do with some help.
I'm on Debain Squeeze, Apache2 and RT3.8 with MySQL
I've got it the web interface up and even managed to get emails to flow from
our exchange serve
Hi list,
I think RT is writing these headers
here's what is see in html/Elements/Header
$r->headers_out->{'Pragma'} = 'no-cache';
$r->headers_out->{'Cache-control'} = 'no-cache';
you can try to modify this file and see if it resolves the problem
Regards,
Rémi
2011/3/18 slamp slamp :
> On Fri
On Fri, Mar 18, 2011 at 11:02 AM, Kevin Falcone
wrote:
> On Fri, Mar 18, 2011 at 10:48:43AM -0400, slamp slamp wrote:
>> > What does "can't download" mean?
>>
>> I click on an attachment in RT, nothing happens. I right click save
>> the attachment, IE gives an error stating the file couldn't be
>>
On Fri, Mar 18, 2011 at 04:02:56PM +0100, sercuto wrote:
> El 18/03/2011 14:57, Kevin Falcone escribió:
> >On Thu, Mar 17, 2011 at 08:44:02PM +0100, sercuto wrote:
> >>I want validate in my rt-3.8.2 system whit that script:
> >>
> >>#!/usr/bin/perl
> >>
> >> use Error qw(:try);
> >> use RT::Cli
El 18/03/2011 14:57, Kevin Falcone escribió:
On Thu, Mar 17, 2011 at 08:44:02PM +0100, sercuto wrote:
I want validate in my rt-3.8.2 system whit that script:
#!/usr/bin/perl
use Error qw(:try);
use RT::Client::REST;
use RT::Client::REST::Queue;
use RT::Client::REST::Ticket;
use
On Fri, Mar 18, 2011 at 10:48:43AM -0400, slamp slamp wrote:
> > What does "can't download" mean?
>
> I click on an attachment in RT, nothing happens. I right click save
> the attachment, IE gives an error stating the file couldn't be
> downloaded. I am just worried since IE 9 has finally hit RTM
On Fri, Mar 18, 2011 at 10:06 AM, Kevin Falcone
wrote:
> On Fri, Mar 18, 2011 at 10:00:01AM -0400, slamp slamp wrote:
>> Has anyone encountered this issue? If you have were there any solutions?
>> So far I can't download PDF, DOC, DOCX
>> Able to download JPGs.
>
> What does "can't download" mean?
On Fri, Mar 18, 2011 at 10:39:22AM -0400, Brian Dial wrote:
> i thik i figured out the problem. It seems ExternalAuth was matching me to
> an existing ldap user based on the real name.
Yep - matching on RealName is seldom what you want.
> 'attr_match_list' => [ '
On 18 Mar 2011 10:39, Brian Dial wrote:
> i thik i figured out the problem. It seems ExternalAuth was matching me to
> an existing ldap user based on the real name.
>
> I sent the message to rt queue from my comcast account and it appears as
> Brian Dial
> My ldap entry is real name Brian Dial
i thik i figured out the problem. It seems ExternalAuth was matching me to an
existing ldap user based on the real name.
I sent the message to rt queue from my comcast account and it appears as Brian
Dial
My ldap entry is real name Brian Dial and mail bd...@rkk.com
in the logs i see
[Thu Mar
On 18 Mar 2011 10:14, Lars Reimann wrote:
> Hi all,
>
> the following problem is very annoying:
>
> RT Encodes Subject lines using the following concept:
>
> Original example Header
>
> Subject:
> =?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=
> =?UTF-8?B?cmjDtmh1bmcg
Sorry,
forgot that... :(
It is v3.8.8 (clean install)
greetings,
l.r.
On 03/18/2011 03:28 PM, Kevin Falcone wrote:
On Fri, Mar 18, 2011 at 03:14:17PM +0100, Lars Reimann wrote:
the following problem is very annoying:
RT Encodes Subject lines using the following concept:
Which version of RT
On Fri, Mar 18, 2011 at 03:14:17PM +0100, Lars Reimann wrote:
> the following problem is very annoying:
> RT Encodes Subject lines using the following concept:
Which version of RT
> Original example Header
>
> Subject:
> =?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=
>
Hi all,
the following problem is very annoying:
RT Encodes Subject lines using the following concept:
Original example Header
Subject:
=?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=
=?UTF-8?B?cmjDtmh1bmcgd2FzbWFpbjogNTAwIEdC?=
The header is split into 2 parts:
1st
On Fri, Mar 18, 2011 at 10:00:01AM -0400, slamp slamp wrote:
> Has anyone encountered this issue? If you have were there any solutions?
> So far I can't download PDF, DOC, DOCX
> Able to download JPGs.
What does "can't download" mean?
-kevin
pgpjZpsJfUPGG.pgp
Description: PGP signature
slamp slamp wrote:
Has anyone encountered this issue? If you have were there any solutions?
So far I can't download PDF, DOC, DOCX
Able to download JPGs.
I don't know anything about IE9, but those file formats can carry virus
and trojan payloads. Maybe it's a security setting in IE9?
--
Has anyone encountered this issue? If you have were there any solutions?
So far I can't download PDF, DOC, DOCX
Able to download JPGs.
On Thu, Mar 17, 2011 at 08:44:02PM +0100, sercuto wrote:
> I want validate in my rt-3.8.2 system whit that script:
>
> #!/usr/bin/perl
>
> use Error qw(:try);
> use RT::Client::REST;
> use RT::Client::REST::Queue;
> use RT::Client::REST::Ticket;
> use RT::Client::REST::HTTPClient;
> #
On Fri, Mar 18, 2011 at 01:55:46AM +0500, Rana Tanveer wrote:
>I am using RT 3.8.8 and recently i upgraded my OS from FC13 to 14, and my
> RT is not receiving
>mails, i am getting this error in mail log.
>
>Mar 17 20:26:35 myhost postfix/local[32625]: 4E425320F0:
> to=<[1]que...@rt.m
On 17 Mar 2011 20:53, Brian Dial wrote:
> typical "i want people who aren't authenticated via ldap to be autocreated".
>
> seems every problem is solved with
>
> Set($AutoCreateNonExternalUsers,1);
>
> I just can't get it to go. I always get the emails back from mailer-daemon
> "Could not
RT Version: 3.8.8
Hi everybody
I would like to use the Js Gant Extension
So i installed the Programm according to the Readme.
Everything is fine till to the the point at which i have to patch a file.
$ patch /path/to/Ticket/Elements/ShowSummary < /path/to/showsummary.diff
But i can't fi
Okay maybe i have to Read before i think :)
I created an owner group and a support group for the specified queue
Any email adresses or sth else was not needed
And then it works ... but whats the purpose of these Groups ?
What is the point of that?
I want to make my own groups and users
Hi,
I have just installed RT3 on my Fedora system and started exploring various
features it provides. It's really a great system to use for tracking tickets,
etc.
Now, I am stuck at one of the command-line features:
rt comment 6977 -m "Hi \n This is updated \n Thanks \n Ankit"
This command su
Hi,
thanks for the hint, but I don't have a trailing slash in my $WebBaseURL.
Regards,
David
-Ursprüngliche Nachricht-
Von: Florian Hinzmann [mailto:m...@fhinzmann.de]
Gesendet: Freitag, 18. März 2011 10:15
An: Obando, David DE - EV
Cc: rt-users@lists.bestpractical.com
Betreff: Re: [rt
Hello!
On Thu, 17 Mar 2011 13:51:55 +0100
"Obando, David DE - EV" wrote:
> I installed a new system with RT 3.8.8. I'm wondering why I have to
> authenticate again after successful authentication.
Maybe http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg11475.html
hits you:
Tr
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