On Fri, Apr 15, 2011 at 12:09:58PM +1000, Jesse Vincent wrote:
...
I'd actually consider this a code bug. We shouldn't be LOWER()ing either
of those parameters. Please open a ticket by mailing
rt-b...@bestpractical.com
I did it. It have received ticket [rt3 #17121].
About the second
Greetings Louis
Despite your piece of good advice my Syntax is correct also,
Cause i only used the # Sign to comment out the Lines which will apache2 get
into trouble.If try to run normally the same issue appears.
And in refer to the Readme .. you can also write:
'attr_match_list'
On Fri, Apr 15, 2011 at 12:09:58PM +1000, Jesse Vincent wrote:
On Thu 14.Apr'11 at 15:26:33 +0200, V?clav Ovs?k wrote:
Hi,
because of horrible performance of spreadsheet export of tickets I found
some badly created or missing indexes. I didn't investigate if other
RDBMS schemas has
Okay, but does removing the LOWER()'s make the product harder to use?
In other words, when writing a Scrip that uses Type would it now be
case sensitive? i.e. Were AdminCc and admincc both acceptable? Some
of my most painful bug hunts were case-only related. Maybe the RT
code already
Hello,
I have RT 3.8.9(applied the security patch to 3.8.10), Ubuntu server
10.04.
When a user click on iCAL sees this error on screen:
BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RT//
VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates for RT tickets: Status =
'resolved' AND Q
On Fri, Apr 15, 2011 at 09:52:03AM -0300, Luciano Silva wrote:
Hello,
I have RT 3.8.9(applied the security patch to 3.8.10), Ubuntu server
10.04.
When a user click on iCAL sees this error on screen:
BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RT//
VERSION:2.0
On Fri, Apr 15, 2011 at 07:44:27AM -0500, Kenneth Marshall wrote:
On Fri, Apr 15, 2011 at 12:09:58PM +1000, Jesse Vincent wrote:
On Thu 14.Apr'11 at 15:26:33 +0200, V?clav Ovs?k wrote:
Hi,
because of horrible performance of spreadsheet export of tickets I found
some badly
Sure! The trick, I found, was that you need to use LoadSystemInternalGroup
for groups like Everyone. This should be enough to get you there. The other
part though, if you have multiple queues, is you'll have to also grant it to
Everyone for every queue you have, I think... I haven't
On Fri, 2011-04-15 at 09:52 -0300, Luciano Silva wrote:
I have RT 3.8.9 (applied the security patch to 3.8.10),
The security patch does _not_ include all of the changes in 3.8.10; it
is a minimal set of changes to address the security issues, and does not
include the many other bugfixes that
Hi
I am using RT 3.8.8.
From time to time, I see the following errors in rt.log
[Fri Apr 15 07:48:06 2011] [info]: Successful login for x from
00.000.000.00 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430)
[Fri Apr 15 07:48:42 2011] [error]: Scrip IsApplicable 298 died. - Can't
call method
On 04/15/2011 08:52 AM, Luciano Silva wrote:
I have RT 3.8.9(applied the security patch to 3.8.10), Ubuntu server
10.04.
When a user click on iCAL sees this error on screen:
BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RT//
VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates
Hi
My understanding is that attachments get dropped silently when using
MaxAttachmentSize.
Is there a way of getting a notification (maybe email) when a attachment
gets dropped ?
Gerard
On 2011-04-01 22:36, Ruslan Zakirov wrote:
Read FAQ on the wiki.
Hi,
Where are RT release notes stored? I don't see any in the 3.8.10 tarball, I
didn't see them on bestpractical.com, and they weren't included or linked to in
the April 14 blog entry.
I assume I'm overlooking something
Thanks,
Kevin
Our release notes for each version are included in the release
announcement sent to rt-announce (which goes to rt-users and rt-devel).
We should definitely get them up on the website, but for now you can
browse or search the rt-announce list archives:
Hi all,
I've been trying to use this scrip to auto close Nagios tickets upon
recovery:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
The Script is launched, but there's an error
[Sat Mar 5 02:40:02 2011] [error]: Scrip 12 Commit failed: Quantifier
follows nothing
On 04/15/2011 11:23 AM, Giuseppe Sollazzo wrote:
Hi all,
I've been trying to use this scrip to auto close Nagios tickets upon
recovery:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
The Script is launched, but there's an error
[Sat Mar 5 02:40:02 2011] [error]:
On Fri, Apr 15, 2011 at 11:32:22AM -0400, Thomas Sibley wrote:
On 04/15/2011 11:23 AM, Giuseppe Sollazzo wrote:
Hi all,
I've been trying to use this scrip to auto close Nagios tickets upon
recovery:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
The Script is
Hi John,
you have a syxtax error somewhere, and it's pretty close when you set
EmailAddress. Your error is:
Couldn't load RT config file RT_SiteConfig.pm:nnsyntax error at
/opt/rt3/etc/RT_SiteConfig.pm line 146, near 'EmailAddress'nCompilation
failed in require at
Kevin,
I thought I had read somewhere that 3.8.8 had a Custom Field type option for
Dates. I was hoping this was true so I could throw away the Custom Code I am
using that was contributed by Emmanuel Lacour. Right now, the code works
pretty well, other than I have no options to format the data to
Jesse,
Yes, I have mod_perl with Mason. How can i set out this configuration
for other names, not only .html?
Luciano
-Original Message-
From: Jesse Vincent je...@bestpractical.com
To: Luciano Silva luci...@cpd.ufrgs.br
Cc: rt-users rt-users@lists.bestpractical.com
Subject: Re:
On Fri, Apr 15, 2011 at 09:51:34AM -0700, Kenneth Crocker wrote:
I thought I had read somewhere that 3.8.8 had a Custom Field type option
for Dates. I was
hoping this was true so I could throw away the Custom Code I am using that
was contributed by
Emmanuel Lacour. Right now, the
Kevin,
OK. Got it. Thanks for your time on this.
Kenn
LBNL
On Fri, Apr 15, 2011 at 10:24 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Fri, Apr 15, 2011 at 09:51:34AM -0700, Kenneth Crocker wrote:
I thought I had read somewhere that 3.8.8 had a Custom Field type
option for Dates.
On Fri, Apr 15, 2011 at 1:01 PM, Dominic Hargreaves
dominic.hargrea...@oucs.ox.ac.uk wrote:
On Fri, Apr 15, 2011 at 12:09:58PM +1000, Jesse Vincent wrote:
On Thu 14.Apr'11 at 15:26:33 +0200, Václav Ovsík wrote:
SELECT * FROM Groups WHERE Instance = ? AND LOWER(Domain) = LOWER(?) AND
Hey everybody,
I was wondering if any of you were aware of any way we could 'auto-escalate'
support tickets. Right now we have three groups in particular we'd need this
for:
Support: General - L1
Support: General - L2 Escalations
Support: General - L3 Escalations
Our support mail is pop'd from
Hi,
In a few words: a script didn't destroy some tickets in time and now
it's too late to apply batch stage scrips, they just die.
In details. You have a scrip in TransactionBatch stage. You have a
script you run from command line/cron. Scrips in batch stage are
applied when ticket's object is
Hello,
How do I remove myself from this mailing list?
Thanks,
Andy Goktas
http://lists.bestpractical.com/mailman/listinfo/rt-users
Kris Germann
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Andy GOKTAS
Sent: Friday,
Hi,
Sure you can. You need SearchByDates from the wiki, rt-crontool's
documentation and custom action move to queue.
* http://requesttracker.wikia.com/wiki/SearchOnDates
* http://requesttracker.wikia.com/wiki/UseRtCrontool
*
Hello,
Probably you have some custom code that prevents auto-replies. Check
your scrips.
On Fri, Apr 15, 2011 at 1:57 AM, Sullivan, Rob
rsulli...@peerlessnetwork.com wrote:
RT3.8.9.
We use a 3rd party to handle phone queues and do monitoring of SNMP
analysis during off hours. When this
Hello,
In case somebody is looking for solution in the mailing list - a new
version has been uploaded to the CPAN that solves the problem.
On Fri, Apr 15, 2011 at 1:41 AM, Daniel De Marco d...@bartol.udel.edu wrote:
Thank you for the prompt reply. I'll file the bug at rt.cpan.org .
Daniel.
On Fri, Apr 15, 2011 at 12:56 AM, Albert Shih albert.s...@obspm.fr wrote:
Le 14/04/2011 à 22:33:28+0200, Albert Shih a écrit
Hi all
How can I define for every user the Rows per box of the RT at a glance.
The default is 10. I would like to put something like infinite or 1000.
I find:
Hi,
The only way to revoke these rights from Everyone and Priv/Unpriv
groups. Then grant them more precise.
On Thu, Apr 14, 2011 at 10:11 PM, Leonardo Vidal
vidal.martinez.leona...@gmail.com wrote:
Hi everyone!
I'm using version 3.4.2.
I need to define a user who has permission to see some
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