Hi,
Thanks for that - My AD Users were unprivileged as you said they would be
- letting them be assigned rights made them show in the list.
As far as the OD users are concerned, it's still not working:
[Wed Jun 8 08:14:11 2011] [error]: Couldn't create user 070888: Name in
use
SLA by queue bases
Hi, I am not sure if this is the right place but I think this is kind of an new
requirement
Scenario is as follow.
Lets say that I we have customers named A, B, C, and D, and SLA levels are S1,
S2, S3 and S4 for instance. For the time I can apply a default SLA per queue
and
Hi,
Can't this be achieved by creating a new CF which contains the customers A,
B, C and D as a dropdown and then linking the SLA CF to the new CF.
That would allow you to at least filter out the proper SLA's for the
customers A, B, C and D (won't be invisible + won't solve the default sla
per
Hello,
I am using SUSE Linux Enterprise Server 11 (i586) and LAMPP 1.7.4.
I tried to install RT 4.0.0.
When I tried to fix the Perl dependencies via the command `make fixdeps`
I got the following message:
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with-mysql
Hi,
This is what I did under Debian:
First install a few extra packages: (needed for the GD perl module)
aptitude install libgd2-xpm libgd2-xpm-dev
Now first run cpan in order to configure it:
cpan
Do the automatic thingy, after that you'll have to edit the cpan config in
On Wed, Jun 08, 2011 at 09:45:08AM +0100, Guy Baxter wrote:
Hi,
Thanks for that - My AD Users were unprivileged as you said they would be
- letting them be assigned rights made them show in the list.
As far as the OD users are concerned, it's still not working:
[Wed Jun 8 08:14:11
On Wed, Jun 08, 2011 at 01:15:14PM +0100, Ich Wersonst wrote:
Hello,
I am using SUSE Linux Enterprise Server 11 (i586) and LAMPP 1.7.4.
I tried to install RT 4.0.0.
When I tried to fix the Perl dependencies via the command `make fixdeps`
I got the following message:
Hi,
a very quick doubt... I've just run successfully an ldap import. Now,
the readme file specifies some options to manage updates and new users,
like $LDAPUpdateUsers and $LDAPUpdateOnly.
The question is if there's anything automatically done after the first
import or if I will have to
On Wed, Jun 08, 2011 at 03:14:10PM +0100, Giuseppe Sollazzo wrote:
The question is if there's anything automatically done after the
first import or if I will have to crontab an execution of the import
script whenever I know my LDAP database has changed.
You have to run the importer manually or
Thanks Kevin!
G
On 08/06/11 15:21, Kevin Falcone wrote:
On Wed, Jun 08, 2011 at 03:14:10PM +0100, Giuseppe Sollazzo wrote:
The question is if there's anything automatically done after the
first import or if I will have to crontab an execution of the import
script whenever I know my LDAP
Le 06/06/2011 à 13:51:04-0700, Kenneth Crocker a écrit
Hi
I get the same thing on dates. The create works great but the updates sends
back an error message, even though the data IS updated.
OK. But ...no this not only a error. The address is not ad as Cc.
Thanks for your help.
Regards.
Hello,
I don't think suggested will work. As far as I know RT would properly
cascade CFs only if both are on the page and selectable by the user.
Allowing customers to pick customer and see list of all customers and
SLAs is not good idea.
Implementing correct solution require some development
Hi,
Our incident subject is based on a custom field called 'Agency'. So we have a
scrip to change the subject line when the custom field value changes. However,
each time when we edit the custom field, we saw from incident ticket history
the subject line got changed first based on the new
On Wed, Jun 08, 2011 at 03:28:30PM -0400, Xin, Qiao wrote:
Our incident subject is based on a custom field called 'Agency'. So we
have a scrip to change the subject line when the custom field value
changes. However, each time when we edit the custom field, we saw from
incident ticket history
Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to
get in to the group or users web page I am getting following error in the
browser
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0;
SLCC2; .NET CLR 2.0.50727; .NET
Hi just an up date, this error comes with IE8, I tried with IE6 and mozilla
firefox and this is working
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com
Sent: Thu, 9 June, 2011 8:44:36
Subject: [rt-users] error while
Hello,
We are going to implement a new policy. If we replied requester that the
solution found and we solved their problem user must response back that
everything is okay. The problem is most of user don't response back and we
cannot close that ticket without their acknowledgement, how can we
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