RT Version: 3.6
Hi all,
What I am trying to do is add a priority field to the Update.html so
users can change priority of a ticket on comment and replies.
I have had a go at getting this working but can't get the priority field
to update when the comment/reply is saved, I think I'm
Hi all,
short question - is RT:Extension::QueueWizard still working with RT 4.0
? I currenly try to install it and no success until now L
Cheers - Michael
Hi Johan,
Actually, This machine is a clone of the one of the RT that we have. And that
RT got apa...@rt.domain.com address (which is working fine) but this one should
be apa...@rt02.domain.com (I think??)
It is working fine but just for some sub-domain email addresses it throws up
error
Hi,
I need some help understanding the flow of tickets in RT, specifically how
to work with suppliers.
In our test setup one questing came forth about sending a ticket to a
supplier and how to go about it.
Lets say we have a customer sending us an incident ticket. The incident ends
up being the
We have field crews that send pictures into RT tickets from job sites.
This is a great help as we get instant notification of issues and also
for as-builts. Typically the crews will send a picture and a text
description of image as a comment to the ticket. As the crews send us
more and more
Bart,
Do all your suppliers have RT? If not, then who in your organization deals
with the suppliers? Perhaps creating a Child/DependsOn ticket that is
owned by the person dealing with that particular supplier would work.
Just a thought.
Kenn
LBNL
On Tue, Jun 14, 2011 at 5:04 AM, Bart
Yan,
Any correspondence to RT can have an attachment, so it doesn't have to be a
comment and it will still be in your history. As to the pics, if there is a
way to label/title/name each pic in a manner that would enable easy
identification might work, as you can see the name of the attachment in
Hi,
I have been looking into changing the notification emails that are
delivered to AdminCcs when a ticket is created to have the original email
from the requestor be a true message/rfc822 attachment instead of the
original content inlined in the AdminCc email. It doesn't appear you can
Right now we send each crew a ticket stub, essentially an empty comment
to the ticket they're working on. They then reply to that stub over and
over with pictures. We found that makes it easy on the field guys and RT
keeps everything organized.
The problem is that we're getting lots of pics -
Yan,
What is that one image you want to see? How do you find it now? If there
is any way you can distinguish it from a list of stuff, then we can do that
with code.
Kenn
LBNL
On Tue, Jun 14, 2011 at 10:32 AM, Yan Seiner y...@seiner.com wrote:
Right now we send each crew a ticket stub,
Hmmm
Some investigating. If we create a comment via the RT web interface and
attach an image, it comes up in the history as an image and we can see it.
However, if someone sends an image via email as a reply to a comment, the
image doesn't show up; instead there's the comment:
Message body
Yan,
You betcha. Change that setting in your RT_SiteConfig.pm file in
/opt/rt3/etc and that will do it.
*Set($ShowTransactionImages, 1); *might just do it.
I'm curious as to why you have the offsite guys replying as comments instead
of just making it an email reply?
Kenn
LBNL
On Tue, Jun 14,
Paul,
What's wrong with leaving it as it is? Is the original content of the email
NOT in the correspondence to the AdminCc? Have you tried simply modifying
the template to have a different look/data?
Kenn
LBNL
On Tue, Jun 14, 2011 at 10:26 AM, Paul Fincher pfinc...@ghs.com wrote:
Hi,
On Tue, June 14, 2011 11:11 am, Kenneth Crocker wrote:
Yan,
You betcha. Change that setting in your RT_SiteConfig.pm file in
/opt/rt3/etc and that will do it.
*Set($ShowTransactionImages, 1); *might just do it.
No joy; still get the inline comment.
I'm curious as to why you have the
HAH!
This one-line patch does what I need:
--- ./share/html/Ticket/Elements/ShowTransactionAttachments 2011-04-20
10:22:32.177315771 -0700
+++ local/html/Ticket/Elements/ShowTransactionAttachments 2011-06-14
11:37:22.166621835 -0700
@@ -225,7 +225,7 @@
# if it's an image, show
Hello mailing list,
Kevin - We gave up on RT 4. RTFM is not the answer. The problem is
threefold:
1) DBI is too new to upgrade the old style DB. People running fedora or
rawhide are going to start yelling at some point when they go to upgrade
if they're upgrading from an old enough version.
2)
On Tue, Jun 14, 2011 at 02:50:24PM -0400, Joshua Knarr wrote:
1) DBI is too new to upgrade the old style DB. People running fedora or
rawhide are going to
start yelling at some point when they go to upgrade if they're upgrading
from an old enough
version.
I'm afraid I don't
On Tue, Jun 14, 2011 at 02:50:24PM -0400, Joshua Knarr wrote:
Kevin - We gave up on RT 4. RTFM is not the answer. The problem is
threefold:
Oh, now that I reread your original thread I see.
You didn't run any database upgrades between 3.4.5 and 4.0.0 other than
those described in
On Tue, Jun 14, 2011 at 11:40:49AM +0200, Michael Polenske wrote:
short question - is RT:Extension::QueueWizard still working with RT 4.0 ?
I currenly try to
install it and no success until now L
The installation framework hasn't been updated for 3.8 or 4.0
I expect the code would work,
On Tue, Jun 14, 2011 at 04:53:05PM +0530, Yaj Tap wrote:
Hi Johan,
Actually, This machine is a clone of the one of the RT that we have. And
that RT
got [1]apa...@rt.domain.com address (which is working fine) but this one
should be
[2]apa...@rt02.domain.com (I think??)
Check
Hello,
When a user with perms for a queue does a search within that queue on a custom
field, they get an expected list of results that are a subset of that queue.
Clicking the Chart link at the top brings us to one large monolithic bar of
the entire queue (3000 tickets...). Going through
RT 3.8.9
I have a group with these queue level rights:
Current rights *(Check box to revoke right)*
AssignCustomFields
CommentOnTicket
CreateTicket
DeleteTicket
ForwardMessage
ModifyCustomField
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeQueue
ShowOutgoingEmail
ShowTicket
Michael,
At what point can they NOT see the CF's? When they first get into the
screen? Try selecting/adding a Queue to the criteria and wait for the
results. I suspect you will see the CF's at that point. When building a
Query, RT does not know which Cf's to show you until you've selected a
Dear All;
We are using RT 3.8.4 for a couple of years and now we are trying to
implement and operate an Approval Mechanism for our queues. Unfortunately I
could not find a step-by-step guide or a complete tutorial for this purpose
and I tried to follow what I have found on wikia and the forums
Michael,
When you applied the CF's to the Queue, did you grant rights to groups
withing that page or did you grant rights to the CF while in the group
Rights of the Queue?
Kenn
LBNL
On Tue, Jun 14, 2011 at 2:30 PM, Michael Steen
michael.st...@livetext.comwrote:
Whoops... I neglected to
Kenn,
The rights were given to the group as group rights at the queue level.
There are no rights for the group (or for users) at the CF level.
Thanks,
Mike
On Tue, Jun 14, 2011 at 4:40 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Michael,
When you applied the CF's to the Queue, did you
Michael,
Try this; remove the rights to cf's at the queue level and grant them at the
CF config screen and see what happens.
Kenn
LBNL
On Tue, Jun 14, 2011 at 3:46 PM, Michael Steen
michael.st...@livetext.comwrote:
Kenn,
The rights were given to the group as group rights at the queue level.
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