On 16 June 2011 17:58, Kevin Falcone wrote:
> It's be helpful to see your actual config.
>
Obviously, sorry.
RT_Config.pm remains the default from the RT4 tarball.
You can grab my (anonimzed) RT_SiteConfig.pm from here:
http://dl.dropbox.com/u/13986042/tmp/RT_SiteConfig.pm
The Apache2 config
On Fri, Jun 17, 2011 at 10:50 AM, Kenneth Ratliff wrote:
> Ok, we're running RT 3.8.10
>
> What I'm trying to accomplish is that I have our monitoring system sending
> links to documentation as part of the email generated alert, the email gets
> sent to an alias for RT, and gets imported into RT
Hi,
insert_action_SetStatus.pl script uses some internal things Bruce
never shared. AFAICS that SetStatus.pm should work with modern RT. You
can insert a new scrip action into DB using
http://requesttracker.wikia.com/wiki/InitialData instead of using the
script.
On Fri, Jun 17, 2011 at 5:35 AM, J
In message <20110617023209.gx3...@bestpractical.com>, Jesse Vincent writes:
>Looking through project history, I can't find a time when we had a
>sequence named ACL_SEQ for the Postgres port of RT. What can you tell us
>about the lineage of this database?
IIRC I started RT at 3.4.
Just now ran ora2
Hi Kevin,
okay, question before I start to create a huge amount of queues by hand
- how difficult is it to update the installation framework ? Is there a
howto or something similar available ?
Have a nice weekend, Michael
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
> In your screenshot, there is only one watcher listed, a
> Requestor named David Toback. Requestors, CCs, and AdminCCs
> are all Watchers of various types.
Will that not remove him completely, as the requestor?
On 6/16/2011 5:15 PM, Nick Kartsioukas wrote:
If you're wondering about the other two email addresses listed for Pam
and Veronica, if RT sees someone CCed on an email that comes into a
ticket, I think it captures that and keeps it handy so you can quickly
select from the dropdown to add that user
On Friday September 30th, 2011 Best Practical Solutions will cease
support for the 3.6 series of Request Tracker. 3.6.0 was released on
June 15th 2006 and the series has received only critical bug and
security fixes since June 2008. We will continue to provide critical
bug or security fixes until
Best Practical Solutions provides unparalleled instruction in how to get the
most out of RT.
2011 will bring two-day training sessions to six cities across the world. As we
like to keep class sizes relatively intimate, register soon or we may not be
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These sessions
On Fri, Jun 17, 2011 at 09:48:56AM +0200, Serge van Ginderachter wrote:
>On 16 June 2011 17:58, Kevin Falcone <[1]falc...@bestpractical.com> wrote:
>
> It's be helpful to see your actual config.
>
>Obviously, sorry.
>RT_Config.pm remains the default from the RT4 tarball.
>You
In message <201106171302.p5hd2hpn004...@elvis.arl.psu.edu>, John D Groenveld wr
ites:
>Thank you for the heads-up, I wasn't aware that there were different
>object names for each database port.
Success.
Create the sequences from ora2pg's "TYPE SEQUENCE".
Rename them.
Load the schema from rt-3.8.7
Hi,
Look at RTIR it has such scrip, at least for IP custom field.
On Sun, Jun 27, 2010 at 1:18 AM, Robin Williams wrote:
> Hi all,
>
> I'm wondering if anyone has previously written a scrip to merge the custom
> fields of two or more tickets when tickets are merged? I'm using "enter
> multiple
Hello.
I'm using group for AdminCC the queue. Eventually, member of AdminCC
created ticket, so he became requester. When owner of ticket reply him,
requestor receives duplicate email notification: one for requestor, and
the same for AdminCC. Is there any way to get rid of duplicate emails?
R
Hello.
I'm using RT4. While it's clear how to run it with nginx, it's still not
clear for me, is there an init script for rt-server to put it to
appropriate runlevel?
--
Regards, Vitaly Tskhovrebov
Senior System Administrator
U.S. +1 (206) 905-9939
Russia +7 911 094-2035
2011 Train
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