On Tue, 12 Jul 2011, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 04:19:18PM +0200, Raphaël MOUNEYRES wrote:
Hi,
I installed the extension RTx::BecomUser on my 3.8.8 RT, and the option
displayed as expected
in the menu.
I can choose someone to become, and can see the
No, I didn't. What is the best practice? Also what about rt? Am I mean to run
it under the rt user or the root user?
What permissions should I assign to mason_data/obj/ ?
Kevin Falcone-2 wrote:
On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote:
Actually even on port 8080 I
ok, it's now fine. it had to do with selinux preventing rt from working
properly.
how do i go from here now? any tutorial on creating groups/users etc
nanastasiou wrote:
No, I didn't. What is the best practice? Also what about rt? Am I mean to
run it under the rt user or the root user?
ok, it's now fine. it had to do with selinux preventing rt from working
properly.
how do i go from here now? any tutorial on creating groups/users etc?
nanastasiou wrote:
No, I didn't. What is the best practice? Also what about rt? Am I mean to
run it under the rt user or the root user?
HI,
apache2 uses by default www-data group (as far as i know, by default)
my maison_data/obj is:
owned by www-data (www-data) has readwrite
Group: www-data has readwrite
others: none
so it would be a chmod -R 660 /maison_data/obj
and a chown -R www-data:www-data /maison_data/obj
Hope this
Look at the wiki and give google a chance for buy the rt essentials book
best regards john
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Hello Everybody
RT-Extension-JSGantt vers. 0.12
I tried to install JSGannt on rt 3.8.8 . it works
tried to install on rt 3.8.9 . doesn't work
tried to install on rt 4.0.1 works
due to individual cicrumstances we decide to use the rt 3.8.9 version
so... steps i have done :
Hello all,
We have a RT escalation script which is run every hour to increase
the priority level of a ticket. In doing so, it creates a lot of noise
within the work order itself, placing Enoch Root - Priority changed
everytime its increased. I was wondering if its possible to suppress
On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
Hello all,
We have a RT escalation script which is run every hour to
increase the priority level of a ticket. In doing so, it creates a
lot of noise within the work order itself, placing Enoch Root -
Priority changed everytime
Here is the code, I believe this was custom written by a previous employee:
#!/usr/bin/perl
use strict;
use warnings;
# Points to the RT4 library
use lib (/opt/rt4/lib,/opt/rt4/local/lib);
my $crontool = /opt/rt4/bin/rt-crontool;
package RT;
use RT::Interface::CLI qw(CleanEnv);
#Clean
On Fri, Jul 22, 2011 at 09:15:22AM -0400, Jason Brown wrote:
Here is the code, I believe this was custom written by a previous employee:
Read the docs for EscalatePriority vs LinearEscalate (you can perldoc
the .pm files in your RT tree).
LinearEscalate can be silent, but uses a different
HI all,
I'm going through a conversion right now. We are upgrading from 3.2.1 to
3.8.11. We are also updating the hardware... and URL to RT.
Old.rt.com
new.rt.com
So the issue I need to resolve...
active tickets from old.rt.com will have emails coming in to update those
active tickets. their
Thanks Kevin, that fixed my issue.
On 07/22/2011 09:53 AM, Kevin Falcone wrote:
On Fri, Jul 22, 2011 at 09:15:22AM -0400, Jason Brown wrote:
Here is the code, I believe this was custom written by a previous employee:
Read the docs for EscalatePriority vs LinearEscalate (you can perldoc
On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
Hello all,
We have a RT escalation script which is run every hour to
increase the priority level of a ticket. In doing so, it creates a
lot of noise within the work order itself, placing Enoch Root -
Priority changed everytime
Just a thought...
Maybe try 3.8.11
Maybe JSGantt will work there?
Good luck!
Mike.
On Fri, Jul 22, 2011 at 8:47 AM, john s. firesk...@gmx.de wrote:
Hello Everybody
RT-Extension-JSGantt vers. 0.12
I tried to install JSGannt on rt 3.8.8 . it works
tried to install on rt 3.8.9 .
Ken,
We are using a tiered approach as part of our priority system. For
instance, highest priority tickets would have a range from 90-100,
medium priority tickets from 60 - 100, and lower tickets start at 1.
Along with their priority, they also have an associated time frame of
Hi folks,
After googling some more, I have found the solution..
Set($EmailSubjectTagRegex, qr/(?:old RT name|new RT name)/i );
Sorry for the list chatter... hopefully this just makes it easier to find
though :D
Thanks!
Mike.
On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson mike.john...@nosm.ca
On Thu, 2011-07-21 at 20:57 -0600, Ian Roy wrote:
I've made the changes that you mentioned, but I'm still getting the
error.
It would be handy if you could clarify the positioning of this code.
Does the above need to be located in the definition of swdev or
default?
Neither:
Hi,
I have running rt 4.0 and I don't find, where I have to grant the right to
privilegded users to be able to change their settings , which, I assume, means
, to see the config tab.
As root I go to Configuration- Global-GroupRights
choose system-Privileged,
and I see a checkbox Show
On 07/22/2011 02:13 PM, Rolf Schaufelberger wrote:
I have running rt 4.0 and I don't find, where I have to grant the right to
privilegded users to be able to change their settings , which, I assume,
means , to see the config tab.
As root I go to Configuration- Global-GroupRights
choose
Well it does save all the data if entered from a unix Firefox, but on a
windows box (IE or Firefox)
only the last line of the text is saved.
i.e.
One
Two
Three
...will show up in the ticket display and be saved to the table if it is
entered from firefox on
a
Sure.
Below is the site_config file:
Set( $DatabaseUser, 'rt_user' );
Set( $CorrespondAddress, 'helpd...@example.net' );
Set( $rtname, 'example.net' );
Set( $DatabaseRequireSSL, '' );
Set( $WebPort, '8080' );
Set( $Organization, 'example.net' );
Set( $DatabaseType, 'mysql' );
Set( $DatabasePort,
From: Alex Vandiver [mailto:ale...@bestpractical.com]
Sent: Friday, July 22, 2011 10:02 AM
To: Ian Roy
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Unable to transfer tickets to a queue with a different
lifecycle
On Thu, 2011-07-21 at 20:57 -0600, Ian Roy wrote:
I've made
Hi All
Does anyone know how to remove the INLINE history from ticket updates.
By this I mean text like the following:
On Wed Jun 29 12:59:29 2011, jeffreyw...@xx.co.uk wrote:
Good afternoon many thanks for prompt delivery, however it seems
that 17 ½ collar would be better are
I would love to learn what you find. I am also experiencing slowness with
4.0.1 compared to 3.8.x. Very noticeable - page turnaround time at least
2-3 seconds longer, and sometimes longer than that. Relevant part of my
Apache config:
DocumentRoot /usr/local/rt4/share/html
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