not clear what i want ot know ?
best regards john s.
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@Ruslan:
is for future releases for RT sth planned that is possible to filter the
history in a more customize way?
best regards john s.
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I can't seem to find a right to limit the ability to change the owner of
a ticket.
We have Group1 that assigns an owner, from Group2, to tickets. We don't
want members of Group2 to be able to change the owner again.
Or they should only be able to reassign the ticket to one specific user,
who
Hi all,
can someone please outline the workflow of comments in RT to me.
I assume comments are for internal messages only. But how is this
realized? We for example have the same mail address for reply and comment.
I'd like to change normal CC actions to BCC.
My question: can I change all
Hello all,
Awhile back I set up a custom global scrip to auto-set the owner of a ticket
to the user like this:
On Create, action user defined, Global template: Blank, Stage
TransactionCreate
Custom action preparation code:
return 1;
Custom action cleanup code:
# get actor ID
my $Actor =
Dear LR:
The short answer is that the definition of what a comment does is determined by
your Scrips.
On Aug 16, 2011, at 11:38 AM, Lars Reimann wrote:
Hi all,
can someone please outline the workflow of comments in RT to me.
I assume comments are for internal messages only. But how is
HI All,
I have rt 4.1 installed on a Ubuntu 10.04 server it has stopped working.
Within apache2 the fcgi process will not start within apoache2 even though
there has been no changes in the configuration. I have an identical server
which has continued to work, and have checked the permissions
Andrew,
Could you please post the relevant apache error log lines, if any?
Are you using selinux on this server?
On Aug 16, 2011, at 11:53 AM, andrew waterson wrote:
HI All,
I have rt 4.1 installed on a Ubuntu 10.04 server it has stopped working.
Within apache2 the fcgi process will not
Mike,
To be able to assign an owner you have to have the ModifyTicket right and
to be on the list as a possible owner, you have to have the OwnTicket
right. You haven't described how you have distributed these rights, so it's
gonna be pretty hard to advise you on this one.
It would also be good
Hi Chris,
There are no apache errors at start-up only that /rt does not exist. I am
not running selinux on either of the servers.
Regards
Andrew
Andrew Waterson
Operations Manager
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Lars,
What happens is also determined by your settings in the Reply/Comment page.
You can configure RT to default to NOT sending out comments in an email
(which can be overridden in a template with the right code) and you can also
change that default while in the reply/comment screen. The email
On 08/16/2011 11:38 AM, Lars Reimann wrote:
I assume comments are for internal messages only. But how is this
realized? We for example have the same mail address for reply and comment.
Having the same email address for reply and comments is wrong and a
misconfiguration. It means email replies
Andrew,
Are the respective apache config files and RT_SiteConfig.pm files identical?
I'm just looking for differences.
Also, maybe it would pay to try starting RT with its own test web server. See
the docs/web_deployment.pod for more details. Basically:
/opt/rt4/sbin/rt-server --port 8080
Hi,
We have 2 email addresses (1 for english speaking clients and 1 for
french speaking clients) that receive ticket requests.
I was wondering if anyone can help with an example of a scrip that would
send a different autoreply (english reply if sent to supp...@domain.com)
(french reply with
Ruslan,
I found the configuration...
destination remote_server { udp(10.0.0.2 port(514)); };
...and restarted the daemon successfully.
But what exactly remote_server means?
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PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
Hello,
How can you tell the first time a person sent an outbound email to the
Requestors using the RT.pm package?
In contrast to an outbound email sent from a scrip or an inbound email?
Thanks
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On Tue, Aug 16, 2011 at 11:10 PM, Wagner Pereira wpere...@pop-sp.rnp.br wrote:
Ruslan,
I found the configuration...
destination remote_server { udp(10.0.0.2 port(514)); };
No idea where you found that. I was referring to RT_Config.pm.
Ok that’s worked and I have the following
my $Content = $self-TransactionObj-Content;
if( $Content =~ m/Status: resolved/){
return 0;
}
return 1;
problem is when the Content does match and it does return 0;
it sends out an email and says This transaction appears to have no content
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has On Correspond out of the box?
On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo r...@hautelook.com wrote:
Ok that’s worked and I have the following
my $Content = $self-TransactionObj-Content;
if( $Content =~
On Wed, Aug 17, 2011 at 12:46 AM, Hamilton Preston
1.hamilton.pres...@gmail.com wrote:
Hello,
How can you tell the first time a person sent an outbound email to the
Requestors using the RT.pm package?
That depends on where you start: command line script, rt-crontool,
scrip, template, mason
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