Hello Thierry,
To achieve this result, we switched to External Authentication (Active
Directory, in our case), so we can leverage AD password policies.
HTH,
Gabriele
-
From: Thierry Thelliez thierry.thelliez.t...@gmail.com
To:
We seem to have a problem with the wysiwyg editor in RT3 with IE9. When
trying to paste, a pop-up box appears which then hangs. I haven't seen
this before on any other browser (it didn't happen on IE8, and it
doesn't happen with Chrome or Firefox).
Has anyone else seen this issue, and, if so
On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote:
I have a clean RT 4.0.2 install. Templates have not been modified in any way.
I tried modifying the Autoreply template by translating the text to my
Hello,
Happy RT 3.8 user here. I am interested in adding AssetTracker to my
install to use for inventory. I'm wondering if I should move to RT4 at the
same time? Does AT play well with RT4?
Thanks,
Aaron
RT Training Sessions (http://bestpractical.com/services/training.html)
*
On Thu, Sep 15, 2011 at 5:46 PM, Aaron Zuercher
aaron.techge...@gmail.com wrote:
Hello,
Happy RT 3.8 user here. I am interested in adding AssetTracker to my
install to use for inventory. I'm wondering if I should move to RT4 at the
same time? Does AT play well with RT4?
Not yet. Earlier
In 3.8 we ran a script something like update-siteconfig-rt3.8. Is there
something like this in RT 4.0.2? I have a fresh install (manual of course) on
Ubuntu Server Natty (11.04) and am unable, at this point to serve pages from
RT. A big change in the apache configuration as well from the
Use the git, it is the latest for 3.8
Von meinem iPhone gesendet
Am 15.09.2011 um 15:57 schrieb Aaron Zuercher aaron.techge...@gmail.com:
Thanks,
I'll stick with 3.8 for now. Where is the latest code for AT? I've seen a
google code page and a github page and I'm not sure where the most
Hi,
There were no huge changes in how RT 4.0 process config files unlike
it was in RT 3.8. Also, as far as I can see that script is debian
specific thing.
On Thu, Sep 15, 2011 at 5:52 PM, Izz Abdullah izz.abdul...@hibbett.com wrote:
In 3.8 we ran a script something like
Even if it is debian specific, I was running on an Ubuntu server previously
with RT3.8. So what actually updates RT_Config.pm from the RT_SiteConfig.pm
settings? Surely not simply restarting the apache service.
-Original Message-
From: ruslan.zaki...@gmail.com
On Thu, Sep 15, 2011 at 09:32:56AM -0500, Izz Abdullah wrote:
Even if it is debian specific, I was running on an Ubuntu server previously
with RT3.8. So what actually updates RT_Config.pm from the RT_SiteConfig.pm
settings? Surely not simply restarting the apache service.
On Thu, Sep 15, 2011 at 6:32 PM, Izz Abdullah izz.abdul...@hibbett.com wrote:
Even if it is debian specific, I was running on an Ubuntu server previously
with RT3.8. So what actually updates
I can believe that was running some script. Ubuntu is a debian based
distro and plenty of things
On Thu, Sep 15, 2011 at 11:51 AM, Mark Goodge m...@good-stuff.co.uk wrote:
We seem to have a problem with the wysiwyg editor in RT3 with IE9. When
trying to paste, a pop-up box appears which then hangs. I haven't seen this
before on any other browser (it didn't happen on IE8, and it doesn't
On Thu, Sep 15, 2011 at 11:04:50AM +0300, Indrek Paas wrote:
On Wed, Sep 14, 2011 at 5:25 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote:
I have a clean RT 4.0.2 install. Templates have not been modified in any
way.
I tried
On Thu, Sep 15, 2011 at 02:04:17PM +0200, Nicolas GUIOT wrote:
Hi,
User A is AdminCC ans has full rights on queue X and no right on queue Y.
A ticket arrives on queue X, user A wants to move it to queue Y : what right
on which queue does the user A need ?
If I go to basics and try to
On Wed, Sep 14, 2011 at 01:02:12PM -0700, Hossein Rafighi wrote:
I thought it sounded to good to be true! Your explanations makes sense.
As for reading the documentation, I've looked at everything in the /docs
directory of the RT
tarball, but nothing substantial to what I want.
if any Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time to
find an Ubuntu developer to sync this for you
I certainly would prefer that RT4.0.2 come with Ubuntu 11.10. What
does find an Ubuntu developer mean? Does it mean vote and make noise
in some issue tracking system? Or
I have yet to find some definitive documentation on implementing LDAP
authentication in RT 4.0.x. I found this wiki:
http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings
I've also found a lot of other things related to outdated, very early 3.x,
versions of RT. I would appreciate if
On Thu, Sep 15, 2011 at 02:04:18PM -0500, Izz Abdullah wrote:
I have yet to find some definitive documentation on implementing LDAP
authentication in RT
4.0.x. I found this wiki:
[1]http://requesttracker.wikia.com/wiki/LdapSiteConfigSettings
I've also found a lot of other things
We are using this code snippet in our comments template to send
attachments as links rather than actual attachments.
http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail
It works fine in 3.8, but fails to work in 4.0. No links appear. When I
modify the last line to say
$res =
On Thu, Sep 15, 2011 at 10:40:06AM -0700, Allen wrote:
if any Ubuntu users would prefer 4.0.2 in 11.10, now would be a good time
to find an Ubuntu developer to sync this for you
I certainly would prefer that RT4.0.2 come with Ubuntu 11.10. What
does find an Ubuntu developer mean? Does it
Thanks a ton. I got this installed and tweaked the RT_SiteConfig file, but I
get the following error:
Can't use string (My_LDAP) as an ARRAY ref while strict refs in use at
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
line 55.
If I comment the use strict; out of
So is the answer to this question to continue to use Callback but with
the filename Privileged instead of Default ?
What is the code to make a new Menu item at the top of every page?
/opt/rt4/local/html/Callbacks/Default/Ticket/Elements/Tabs/Privileged
with
%INIT
Menu-child( new = title =
Hi all,
I installed the extension for CustomField-Checkbox. I have a few field for
the checkbox that has more than 10 values.
How do I customize the ticket display for this, so that I can group it
together to have said 5 value per row. The
default for the ticket display is two column.
When
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