[rt-users] RT and Kerberos SSO

Hello, I try to authenticate my users with Kerberos. In my RT_SiteConfig.pm, I have : ... Set($ExternalInfoPriority, [ 'LDAP_DEPTINFO_ST', 'LDAP_Luke', 'LDAP_Wesson' ]); Set($ExternalServiceUsesSSLorTLS,0); Set($AutoCreateNonExternalUsers,0);

[rt-users] RT 3.8 and Kerberos SSO

Hello, I try to authenticate my users with Kerberos. In my RT_SiteConfig.pm, I have : ... Set($ExternalInfoPriority, [ 'LDAP_DEPTINFO_ST', 'LDAP_Luke', 'LDAP_Wesson' ]); Set($ExternalServiceUsesSSLorTLS,0); Set($AutoCreateNonExternalUsers,0);

[rt-users] custom fields select with Category --Firefox 7 issue

Hi, I am on rt-3.8.7 We have 2 custom fields related via Category, where selecting one determines the content of the second field dropdown, and we had few values for the second custom field with the category was left at 'no value', so these are displayed as generic options for any value of the

Re: [rt-users] RT-Users Digest, Vol 90, Issue 67

Hi Sharon, sorry for late reply, I was on holiday last weeks. Many thanks for your help. WatcherGroup.id was what I was looking for. Many thanks - Michael -Original Message- From: sharon.belliv...@frb.gov [mailto:sharon.belliv...@frb.gov] Sent: Donnerstag, 22. September 2011 17:30

[rt-users] PriorityasString: Sort function on dashboard doesn't work

RT: 3.8.9 Ubuntu LTS 10.04 Hello everybody We use for our RT-System the addon PriorityAsString ( btw: it's a great one) to break down the RT Priority Concept at a minimum for our purposes. but, the sort condition on the dashboard with highest priority ones doesn't work anymore

Re: [rt-users] AssetTracker and RT4.0.2 and css

Joop, No go in the logs but by accident I found it. I added the aileron folder maybe in the wrong place or you'll need to add it twice. Atleast it is needed here: /usr/local/share/request-tracker4/plugins/RTx- AssetTracker/html/Callbacks/AssetTracker/NoAuth/css/aileron Create the aileron

[rt-users] Contact Details Permissions

Just before I go off and start creating some custom fields and scrips, I wanted to get some opinions and views on how people are handling viewing of contact details for users. RT privileges seem to be lacking in this area - essentially what I want is for helpdesk staff to be able to view things

[rt-users] Find All tickets owned by users in a certain group

We are currently using RT 3.8.7. I am writing a ticket query using the query builder for a customer support queue. I want to show all tickets that are owned by customer support staff. Right now I have to enumerate all the users by showing (OWNER = '.' OR OWNER = '.' OR etc...) What I'd

Re: [rt-users] New state - Developer resolved

Hello Laura, On Mon, Oct 10, 2011 at 6:51 PM, Laura Grella lgre...@acquiremedia.com wrote: Would this scenario be possible: We have customer support queue open a ticket, and then the ticket gets sent to Software Development. We don't want software development to ever resolve a ticket if it

Re: [rt-users] New state - Developer resolved

Thank you so much Ruslan! This really opened my eyes to how we can change our procedures for support/developer communications. I will definitely think through what you have suggested and see how we can put it into use. Ruslan Zakirov-2 wrote: Hello Laura, On Mon, Oct 10, 2011 at 6:51 PM,

Re: [rt-users] New state - Developer resolved

Laura, You can also add a new Status value like 'Dev compl' or something that indicates that the ticket is ready to go back to Customer support. Then write a scrip that change the Queue for the ticket back to Custom Support when the status is changed to that value. Make it part of your workflow

Re: [rt-users] New state - Developer resolved

Thanks Kenn, This is another good idea. I would have to go one further and not only change the queue to support but also change the owner to the requestor since we want the support staff the have the responsibility of handling the ticket. Thanks! Kenneth Crocker wrote: Laura, You can

[rt-users] RT 4.0.2. Dashboard Notifications Header Error

Hello, I did na upgrade from 3.8.9 to 4.0.2 Ubuntu server. Now the notifications are coming with a strange problem in html/Javascript header of messages received in any email client(Evolution, Exchange 2003, 2007 and 2010): if (window.top !== window.self) { document.write = ;

[rt-users] AuthToken field/attribute in Users Object (RT 4.0.2)

I am referring to the AuthToken column in the Users table in the RT installation (4.0.2) Does any one know what is this field used for? I have seen this getting set when I create some users and it does not get set when I create some other users. When does this get set and what is it used for?

[rt-users] Custom Status 4.0.2

Using the sample, my config fails to load - it says it fails on line 98 which would correspond with the defaults = { line (notice the S on defaults, not the default line). This example was found @ http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 so either the wiki is wrong, I read and