Hi guys,
Is there any possibility or script to close tickets (open, new, ...) after X
days in RT4?
Many thanks,
Laurent
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On 10/22/2011 02:32 PM, Peter Reuterås wrote:
Is there a standard way to add a new username format? If I understand
correctly the format is the one the user select on the Setting -
Options page and the default specified in $UsernameFormat. The current
options are concise and verbose. How to add
share/html/Elements/ShowUser is what looks at the system setting or user
preference and dispatches to the right component for display
(ShowUserVerbose vs. ShowUserConcise out of the box).
You'll need to add a share/html/Elements/ShowUserSuperverbose (note casing
since the preference is
Has anyone tried to add custom fields to the Queue object (or any other Ticket
objects) thru the initial data scripts (which will be run with the
$RT_HOME/sbin/rt-setup-database command)?
Also, is there a place where I can find the list of different Types I can use
in script?
Basically these
Srikumar,
You could possibly use something like this:
# set basic values
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
#
# set new ticket Queue id value
#
#1 - Queue 1
#2- Queue 2
#
my %lvls = qw(
Support1 1
Support2 2
);
You should be able to, in the worst case scenario, to use rt-crontool to
make it happen.
That being said, there are probably better ways to do this.
Jok
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On 10/24/11 2:42 AM, Laurent
I'm installing RT 3.8.10. I have to use this version because I'm installing
RTIR and that doesn't support RT 4 yet. I think everything is set up correctly
but when I login for the first time (user name 'root', password 'password') it
displays the text of the file RT_HOME/NoAuth/Login.html. Let
