Good morning,
I'm using mod_auth_kerb with Apache to authenticate our users. The
authentication works fine, each user is recognized by their
userPrincipalName from our AD which is mapped to RT as their username.
This causes to show also the userPrincipalNames in the main navigation bar,
which
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Hi Kevin,
this is the problem ! There's a lot of memory and CPU usage but, on that
machine, there's ONLY RT 4.0.2 !
It's a normal behaviour ?
Michele
On 26/10/2011 21:38, Kevin Falcone wrote:
On Wed, Oct 26, 2011 at 09:21:51AM +0200, Michele
Hi,
From what I can recall during testing is that RT does eat quite allot of
memory (as you can see in your setup).
So you could say this is normal behavior, RT isn't your average website ;)
(allot of server-side action going on)
Having 1 GB should be ok but you're already using some plugins
On Thu, Oct 27, 2011 at 10:52:13AM +0200, Michele Pinassi wrote:
this is the problem ! There's a lot of memory and CPU usage but, on that
machine, there's ONLY RT 4.0.2 !
1G is not a lot of memory for a machine running RT's apache children
AND mysql. Give it 2G or tune your apache
On Thu, Oct 27, 2011 at 10:26:50AM -0500, k...@rice.edu wrote:
On Thu, Oct 27, 2011 at 05:14:18PM +0200, Lars Reimann wrote:
short Question:
Apperently Users with the following rights cannot assign links to
tickets outside of one queue they have the rights in:
QueueA rights:
Thanks -- not sure how I missed that, I must have looked at these settings
5 different times...
In Exchange 2010, the option is called Use MAPI rich text format, and
its on the General tab of hte contact.
-Matt-
You must deactivate the send RTF messages on the exchange contact.
We had the
Alrighty,
I have read the Upgrade docs, readme and web_deployment docs a great deal but
I am not quite sorting this out
I have run the upgrades without issue up to the point of configureing the
webserver. I am doing this upgrade ina test environment so the IP of the
webserver changed but I
Matt and Chris,
Thanks for posting the specific toggle on the list. To help future RT
users with this problem, I created
http://requesttracker.wikia.com/wiki/Winmail.dat
Thomas
On 10/27/2011 12:50 PM, Matt Sturtz wrote:
Thanks -- not sure how I missed that, I must have looked at these
I have setup the Queue with a custom field called 'Country' and created a queue
with country populated with 'United States'.
Then, I am using the following code snippet to select this Queue based on the
custom Country field value in Queue.
$cfCountryQ = RT::CustomField-new(RT-SystemUser);
Hello!
I am looking for some sort of plug-in which helps me building rather
complex workflows. Has anyone any experience with this one:
http://search.cpan.org/dist/RTx-WorkflowBuilder/lib/RTx/WorkflowBuilder.pm
There seems to be limited explanation provided on that page.
Does it work with
Hi all,
Just curious how some of you provision perl to RT. I am running over my
server-distro's apache2/perl, and during a recent upgrade the system perl
was moved forward and suddenly my modules disappeared. I was able to patch
it up without too much trouble, but did find myself debating
Posting this to it's own thread, my apologies
__
Alrighty,
I have read the Upgrade docs, readme and web_deployment docs a great deal but
I am not quite sorting this out
I have run the upgrades without issue up to the point of configureing the
On Thu, Oct 27, 2011 at 12:45:35PM -0400, Vance Walsh wrote:
Alrighty,
I have read the Upgrade docs, readme and web_deployment docs a great deal
but I am not quite
sorting this out
I have run the upgrades without issue up to the point of configureing the
webserver. I am
On Thu, Oct 27, 2011 at 07:33:18PM +0200, w...@yellowhippy.com wrote:
I am looking for some sort of plug-in which helps me building rather
complex workflows. Has anyone any experience with this one:
http://search.cpan.org/dist/RTx-WorkflowBuilder/lib/RTx/WorkflowBuilder.pm
There seems to be
Your location directive should point to /ticket:
Location /ticket
Order allow,deny
Allow from all
Options +ExecCGI
AddHandler fastcgi-script fcgi
/Location
I would imagine this is the beginning of your issue.
-Original Message-
From:
I have successfully setup RT using local::lib to store all the
dependancies that perl needs outside of the system's perl libs.
So far, it has worked quite well.
You have to be careful to set it up before you start running all the
commands so that it looks for the libs in the right place, as well
On 10/27/2011 02:41 PM, Robert Nesius wrote:
Hi all,
Just curious how some of you provision perl to RT. I am running over my
server-distro's apache2/perl, and during a recent upgrade the system
perl was moved forward and suddenly my modules disappeared. I was able
to patch it up without too
I use the OBS (open(suse) build sevice) perl repository for my RT system, I’m
running on OpenSUSE 11.3. For RT itself I build an rpm package for it and a
bunch of extensions, see links below, which are deployed from an internal repo
server. I’d like to get this RT package, plus my extension
On Thu, Oct 27, 2011 at 2:05 PM, Thomas Sibley t...@bestpractical.comwrote:
perlbrew + a fastcgi deployment (so you don't need your own mod_perl) works
great.
Perlbrew looks exactly like what I should have used in the first place. I
feel like a bit of a noob now - thanks for the pointers!
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