Sorry, was trying to dig up some example code for you, but the system I have it
on crashed :-/ boo.
This thread has the basics of it though:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26316.html
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists
Bart,
have tried multiple variations on this theme to no avail.
I suspect a delve into the code base will be required.
My best guess is this feature is not yet supported.
One would be fine with this, except for the fact that if one edits the
ticket at a later stage it by default deletes the cus
Hi Stuart,
Thanks for the reply, I'd just managed to figure it it out. Never used the
API, but sounds like I should should. Can you offer any pointers?
Regards, Jim
On Mon, Nov 7, 2011 at 12:45 AM, Stuart Browne <
stuart.bro...@ausregistry.com.au> wrote:
> That would probably be in Principals,
That would probably be in Principals, with the 'Disabled' field set to '0'.
That being said, you should probably use the API to create users en-masse. It
would avoid minor problems like this.
Stuart
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.co
Hello,
I have to add about 80 users to RT. These will be unprivileged users that
will use the SelfService link to create tickets. I have succesfully
imported the users directly into MySQL on a test system with phpMyAdmin.
However I can't find where to "Allow this user to access RT" in any of the
d
sorry, noticed the syntax doesn't make sense O_o
Should be more like this:
set CF-'Field A'='item 1','item 2','item 3'
-- Bart
2011/11/6 Bart
> Hi,
>
> I don't really have a setup where I can test this but you've mentioned
> that the REST interface returns comma delimited list, have you tri
Hi,
Apart from the user creating the actual ticket, isn't it enough to have the
person creating the ticket on your web portal to be listed as the requestor?
The only difference is the history log showing that your REST user did the
actual registration but all other content should be normal + if t
Hi,
I don't really have a setup where I can test this but you've mentioned that
the REST interface returns comma delimited list, have you tried entering
the CF value with a comma delimited entry? Something like this:
CF-'Field A': 'item 1', 'item 2', 'item 3'
When I have some time I'll see if I
