[rt-users] New extension: advanced setup of RT with Nginx

Hi, Recently I spent some time on configuring nginx for RT to serve as much aspossible by web server, lower memory footprint, make RT more responsive andincrease number of concurrent requests. At the end this effort resulted in a newextension RT-Extension-Nginx that comes with configuration

Re: [rt-users] Using Nginx instead of Apache

On Thu, Nov 24, 2011 at 10:29 AM, Bart b...@pleh.info wrote: Hi, Does anyone have experience with RT running via Nginx instead of Apache? I'm curious to know if there would be any performance gains (in terms of less memory use compared to Apache, less CPU usage, etc.). -- Bart See another

Re: [rt-users] Upgrading from RT 3.6.2 to RT 4.0.4

Thanks Kevin and Jared, This helped. I should have done the database upgrade (rt-setup-database) to just to 3.7.87, then ran upgrade-mysql-schema.pl and then went back and finished the data upgrade. Seem to be good now, Sean RT Training Sessions

Re: [rt-users] Permissions question

Thanks, Kenn. That worked. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, November 23, 2011 4:28 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, The correct navigation would

[rt-users] Copy of first email with

Hello, RT 4.0.2. I'm fairly new to RT, this being my first install. Can someone explain if it is possible for RT to forward, on ticket creation, the initial email, complete with the ticket number in the subject, to a given email address? This would make it much easier for our staff to pick

[rt-users] Copy of first email with ticket number in subject

(re-sent with proper subject, apologies). Hello, RT 4.0.2. I'm fairly new to RT, this being my first install. Can someone explain if it is possible for RT to forward, on ticket creation, the initial email, complete with the ticket number in the subject, to a given email address? This would

Re: [rt-users] Copy of first email with

Hello Alex, We have all the people who deal with a queue as admin watchers on their queues, and use the builtin scrip to sent new ticket creation notification to the admincc watchers. They can then reply to that ticket creation email and RT will send it out to the ticket requester(s), as it sees

Re: [rt-users] Copy of first email with ticket number in subject

Hi, http://requesttracker.wikia.com/wiki/EmailGroup On Fri, Nov 25, 2011 at 8:05 PM, Alex Dyas ad...@linalis.com wrote: (re-sent with proper subject, apologies). Hello, RT 4.0.2. I'm fairly new to RT, this being my first install. Can someone explain if it is possible for RT to forward,

Re: [rt-users] Permissions question

The next question about permissions. I've given my NetOps user group global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go to Tickets - New Search and select NetOps's Saved Searches in the

Re: [rt-users] Permissions question

Mike, I'm not sure what you mean by logged in as a GROUP member. You log in as a User and you are either in a group or you are not. The thing about saved searches is this; all groups have rights associated with them, giving members certain rights that pertain to any searches saved under that