On Wed, Dec 14, 2011 at 20:53, Andrea Perotti wrote:
> Do you have any idea of what could be the problem?
Yes. OrderBy argument is incorrect or it's a bug. When RT counts
tickets it reasonably doesn't use order, so
the number is correct. Stack trace you pasted doesn't have enough
information. Scr
Il 14/12/2011 17:53, Andrea Perotti ha scritto:
> on that queue show the complete interface, it shows the right numbers of
> tickets, but *0 row ticket* are shown... (see jpeg attached)
... here :D
--
Andrea Perotti
System Administrator
<>
RT Training Sessions (http://bestpractical.com/s
Hi,
WritingCustomActions on the wiki may give you point to start.
On Wed, Dec 14, 2011 at 20:57, Daniel Garcia Mejia wrote:
> On 14/12/11 15:31, Ruslan Zakirov wrote:
>>
>> On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia
>> wrote:
>>>
>>> I suppose that 'Global template:Resolve' change the s
>
>
> Date: Wed, 14 Dec 2011 15:41:12 +0400
> From: Ruslan Zakirov
> To: Ram Moskovitz
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Upgrade path from 4.0.2 - 4.0.4
> Message-ID:
> >
> Content-Type: text/plain; charset=UTF-8
>
> On Wed, Dec 14, 2011 at 02:50, Ram Moskov
On 14/12/11 15:31, Ruslan Zakirov wrote:
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
I suppose that 'Global template:Resolve' change the status of the ticket
when the ticket change the status.
You suppose wrong. Templates don't and shouldn't change objects. It's
job for scrips' a
Hi
I'm experiencing a weird applicative problem with my RT instance
(3.8.8) running on debian 5.0, db is a MySql 5.5 on another host.
I've added an user to a group, and this group is allowed to see a
specific queue, edit tickets and so on.
Well everybody can do that, except one specific u
On 12/12/2011 4:14 PM, Kevin Falcone wrote:
On Mon, Dec 12, 2011 at 03:53:24PM -0500, Jeff Blaine wrote:
The TSV output does not contain "Started" by default,
nor when "Started" is specifically added to the
field list for formatting of the search results.
How can I get "Started" in the TSV outp
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
> I suppose that 'Global template:Resolve' change the status of the ticket
> when the ticket change the status.
You suppose wrong. Templates don't and shouldn't change objects. It's
job for scrips' actions and you need one that changes sta
On 14/12/11 15:09, Ruslan Zakirov wrote:
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
Phase: Disabled
Your scrip is disabled.
I put 'TransactionCreate' on the phase but the ticket status (not the
approval, the original) pass from 'pending' to 'open' but NO 'open' to
'resolve
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia wrote:
> Phase: Disabled
Your scrip is disabled.
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Hi,
I have a problem when I want to change the ticket status from 'open' to
'resolve'.
The idea is:
1.-I create a ticket in a queue and his approval. The ticket status at
now is 'pending of approval'.
2.-I accepted approval, so the ticket status change from 'pending' to
'open'.
3.-At this mo
Thank you. Although I did have RT-Attach-Message: Yes in the Template I added a
Subject line in front of it and I now know that had an impact
Thank you again
Joe
Message: 9
Date: Mon, 12 Dec 2011 15:48:32 -0500
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] He
On Wed, Dec 14, 2011 at 02:50, Ram Moskovitz wrote:
> Looking for a 'yep'.
>
> Looks like the upgrade path is going to be pretty painless - nothing in
> docs/UPGRADE* applies so my steps are:
> backup rt installation
> untar to tmp
> ./configure #using the same options I used for my initial clea
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