On Wed, Dec 14, 2011 at 02:50, Ram Moskovitz ram0...@gmail.com wrote:
Looking for a 'yep'.
Looks like the upgrade path is going to be pretty painless - nothing in
docs/UPGRADE* applies so my steps are:
backup rt installation
untar to tmp
./configure #using the same options I used for my
Thank you. Although I did have RT-Attach-Message: Yes in the Template I added a
Subject line in front of it and I now know that had an impact
Thank you again
Joe
Message: 9
Date: Mon, 12 Dec 2011 15:48:32 -0500
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Hi,
I have a problem when I want to change the ticket status from 'open' to
'resolve'.
The idea is:
1.-I create a ticket in a queue and his approval. The ticket status at
now is 'pending of approval'.
2.-I accepted approval, so the ticket status change from 'pending' to
'open'.
3.-At this
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia dgar...@cesca.cat wrote:
Phase: Disabled
Your scrip is disabled.
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
On 14/12/11 15:09, Ruslan Zakirov wrote:
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejiadgar...@cesca.cat wrote:
Phase: Disabled
Your scrip is disabled.
I put 'TransactionCreate' on the phase but the ticket status (not the
approval, the original) pass from 'pending' to 'open' but NO
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejia dgar...@cesca.cat wrote:
I suppose that 'Global template:Resolve' change the status of the ticket
when the ticket change the status.
You suppose wrong. Templates don't and shouldn't change objects. It's
job for scrips' actions and you need one
On 12/12/2011 4:14 PM, Kevin Falcone wrote:
On Mon, Dec 12, 2011 at 03:53:24PM -0500, Jeff Blaine wrote:
The TSV output does not contain Started by default,
nor when Started is specifically added to the
field list for formatting of the search results.
How can I get Started in the TSV output
Hi
I'm experiencing a weird applicative problem with my RT instance
(3.8.8) running on debian 5.0, db is a MySql 5.5 on another host.
I've added an user to a group, and this group is allowed to see a
specific queue, edit tickets and so on.
Well everybody can do that, except one specific
On 14/12/11 15:31, Ruslan Zakirov wrote:
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejiadgar...@cesca.cat wrote:
I suppose that 'Global template:Resolve' change the status of the ticket
when the ticket change the status.
You suppose wrong. Templates don't and shouldn't change objects. It's
Date: Wed, 14 Dec 2011 15:41:12 +0400
From: Ruslan Zakirov r...@bestpractical.com
To: Ram Moskovitz ram0...@gmail.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Upgrade path from 4.0.2 - 4.0.4
Message-ID:
Hi,
WritingCustomActions on the wiki may give you point to start.
On Wed, Dec 14, 2011 at 20:57, Daniel Garcia Mejia dgar...@cesca.cat wrote:
On 14/12/11 15:31, Ruslan Zakirov wrote:
On Wed, Dec 14, 2011 at 17:43, Daniel Garcia Mejiadgar...@cesca.cat
wrote:
I suppose that 'Global
On Wed, Dec 14, 2011 at 20:53, Andrea Perotti apero...@cutaway.it wrote:
Do you have any idea of what could be the problem?
Yes. OrderBy argument is incorrect or it's a bug. When RT counts
tickets it reasonably doesn't use order, so
the number is correct. Stack trace you pasted doesn't have
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