I'm not sure if you can get RT to send the mail for you (probably can, but I've
not looked into it), but you should be able to send a mail yourself, using
something like Mail::Sender (The documentation is in CPAN)
Steve
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under certain circumstances,
determined by what it finds/doesn't find in the email,
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under certain circumstances,
determined by what it finds/doesn't find in the
I would like to ask for help, and I want to do something that I do not
know if it's possible to do in RT.
Specifically, I like the idea that when someone replies / comment a
ticket shows the ticket information in my mail agent (exemple
Thunderbird) withall transactions.
My desire is when I
Hello all!
It has been a while since I created my last queue so more than likely I
am missing something simple.
Just created a new Queue using my SuperUser account, when I look at the
RT home page I do not see the queue listed under 'Quick Search' or in
the top drop down next to 'New Ticket
On Mon, Jan 16, 2012 at 19:29, Ronald J. Yacketta yacke...@potsdam.edu wrote:
Hello all!
It has been a while since I created my last queue so more than likely I am
missing something simple.
Just created a new Queue using my SuperUser account, when I look at the RT
home page I do not see the
On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote:
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under
Hi,
I search in google and rt mailing list and I don't find any answer for
my question.
In my RT system, I have tickets that contain a lot of answer/comments
and sometimes it's very hard (cost too much time) to display the ticket.
Is there any possibility to split tickets in 2 pages when
On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote:
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an incoming email during ticket creation.
Now I've been asked that under
Hi,
Don't send the same request twice. You didn't get answer - probably
people don't know about solution you need, requested info is just
available through simple search.
There are no paging extension for ticket's history.
There are a few solutions to help keep history smaller. Google.
On Mon, Jan 16, 2012 at 21:14, John Hascall j...@iastate.edu wrote:
On Mon, Jan 16, 2012 at 19:19, John Hascall j...@iastate.edu wrote:
On Mon, Jan 16, 2012 at 07:35, John Hascall j...@iastate.edu wrote:
I have a custom scrip that does quite a lot of parsing of
the content of an
All,
I'm new and happily evaluating RT. I have one email ID other than
requestor that I want all ticket creation emails and replies from tickets
to go to.
Say, I have a supp...@xyz.com which rt polls for issues. Then I want the
ticket creation and subsequent reply emails to also go to
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