Hi,
I've updated the wiki with a page containing installation steps for
installing RT 4 using Debian Squeeze.
The page can be found here:
- http://requesttracker.wikia.com/wiki/DebianSqueezeInstallGuide
It's fairly new, and my first addition to the wiki so I'd like to receive
some feedback
Hi,
Not sure if that's possible with ExternalAuth, it automatically creates a
user during login but doesn't sync the LDAP. (at least, like you I can't
find an option for it)
You'll probably need to run something separate from ExternalAuth to import
those users, this plugin might help with that:
Hi,
Not sure, can't find much information on the extension.
Can you provide some links, or insights on your efforts up to this point?
-- Bart
Op 29 januari 2012 19:52 schreef Jim Lesinski jim.lesin...@gmail.com het
volgende:
Can rt-extension-formtools allow modifying the field layout in
Same as with Debian, you need to manually add the RT apache configuration
to apache. If Ubuntu does the same as Debian then you can find an example
under /etc/request-tracker4.
I suspect that you don't have a config under /etc/apache2/sites-available
for RT, and/or not a link to the RT apache
Hi,
We had a similar requirement for a bunch of e-mail addresses.
This can be achieved by editing the autoreply scrip to look something like
this:
- Condition: User Defined
- Action: Auto Reply To Requestors
- Template: Your AutoReply template
- Stage: TransactionCreate
- Custom
I have the ldap import plugin running and it does import new users and update
existing information based on the options you set in config. You must set up a
cron job for this.
Thanks,
Jim Lesinski
On Jan 30, 2012, at 11:24 AM, Bart b...@pleh.info wrote:
Hi,
Not sure if that's possible
Hi,
I created a queue that whenI create a ticket I want to create a calendar
datein my Thunderbird mail agent (the extension to put a date is. ICS).
With RT, is possible to do this? To create a ticket to export aICS file
to thunderbird?
I have read several papers on the module 'Calendar' CPAN
bestpractical
Please let me know how to unsubscribe to your emails.
Thanks
On 1/30/2012 2:41 AM, Bart wrote:
Hi,
We had a similar requirement for a bunch of e-mail addresses.
This can be achieved by editing the autoreply scrip to look something
like this:
* Condition: User Defined
*
On Mon, Jan 30, 2012 at 05:55:55PM +0100, Daniel Garcia Mejia wrote:
I want when I resolve a ticket, exectute a script action that
containt a template that send email as attachment file (concretely
.ics). It is possible?
Review the recent thread with a subject of scrip and template to
email
On Sun, Jan 29, 2012 at 07:52:27PM +0100, Jim Lesinski wrote:
Can rt-extension-formtools allow modifying the field layout in RT4.0.4? If
there is documentation for this add on or an example of its use somewhere
that would be helpful.
rt-extension-formtools is for building custom forms, not
I'm trying to play with articles but when I go to create or modify an
article, I see the form, but there's no corresponding text box for the
Content box.
I've tried modifying a created article; no joy.
The user I've set up has superuser permissions; in addition I've created a
test articles group
This is my /etc/apache2/httpd.conf and /etc/apache2/sites-available/default
configuration files
:
VirtualHost *:80
ServerName UHC:80
ServerAdmin helpd...@ticket.com
ErrorLog /var/log/apache2/error.log
TransferLog /var/log/apache2/xfer.log
CustomLog /var/log/apache2/access.log combined
On Mon, Jan 30, 2012 at 10:47:29AM -0800, Yan Seiner wrote:
I'm trying to play with articles but when I go to create or modify an
article, I see the form, but there's no corresponding text box for the
Content box.
I've tried modifying a created article; no joy.
The user I've set up has
We ran into the following schema.mysql error during our upgrade from
3.8.8 to 4.0.04, after some investigation it appears that it stems from
using RTFM in 3.8.8.
Processing 3.9.8
Now populating database schema.
[Mon Jan 30 20:00:30 2012] [crit]: DBD::mysql::st execute failed: Table
'Classes'
Right now, with $rtname set to ATCC and a test
queue configured to have its own subject tag (DEMO),
our autoreply is showing signs of split-personality
disorder:
==
Subject: [DEMO #35372] my X is broken
...
There is no need to reply to
On Mon, Jan 30, 2012 at 03:06:05PM -0500, Ronald J. Yacketta wrote:
We ran into the following schema.mysql error during our upgrade from
3.8.8 to 4.0.04, after some investigation it appears that it stems
from using RTFM in 3.8.8.
RTFM used the table FM_Classes, not Classes.
If you already had
Kevin,
Interesting, I'll go back through my notes etc. IIRC the DB was a
restored fron our rt3 prod DB and then the upgrade procedures applied.
-Ron
On 1/30/2012 3:18 PM, Kevin Falcone wrote:
On Mon, Jan 30, 2012 at 03:06:05PM -0500, Ronald J. Yacketta wrote:
We ran into the following
On Mon, Jan 30, 2012 at 03:07:36PM -0500, Jeff Blaine wrote:
Right now, with $rtname set to ATCC and a test
queue configured to have its own subject tag (DEMO),
our autoreply is showing signs of split-personality
disorder:
==
On Mon, Jan 30, 2012 at 02:29:09PM -0500, Borngunners wrote:
This is my /etc/apache2/httpd.conf and
/etc/apache2/sites-available/default configuration
files
Please try the config that we ship with RT as documented in
docs/web_deployment.pod (which is referred to from the README).
You'll want to review your Templates and compare them to the version
in etc/initialdata. In your case, I bet you have $rtname rather than
$Ticket-SubjectTag but you can find the exact syntax in initialdata
by searching for Autoreply.
Yes, that was it. Thank you. My oversight while upgrading.
Are the custom fields used to push data into the tickets somehow? If so that
may be sufficient for our need.
Thanks,
Jim Lesinski
On Jan 30, 2012, at 7:28 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Sun, Jan 29, 2012 at 07:52:27PM +0100, Jim Lesinski wrote:
Can
Hello Falcone,
I have tried the config as stated. This is the message I receive after starting
apche:
root@helpdesks:/etc/apache2# /etc/init.d/apache2 start
* Starting web server apache2
Please review this part of the error message you sent:
RT couldn't connect to the database where tickets are stored.If this is a new
installation of RT, you should visit the URL belowto configure RT and
initialize your database.If this is an existing RT installation, this may
indicate a
From the Home screen, click on the queue you want to do this for in the
Quick Search tab. After the results are up, drop the Feeds link down and
choose iCal.
Can do this for any search result.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
On Mon, Jan 30, 2012 at 05:11:54PM -0500, Borngunners wrote:
Hello Falcone,
I have tried the config as stated. This is the message I receive after
starting apche:
root@helpdesks:/etc/apache2# /etc/init.d/apache2 start
* Starting web server
apache2
[Mon Jan 30 22:08:01
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