On Tue, Feb 07, 2012 at 11:13:26PM +, Axay Desai wrote:
> I have version 4.0.4. installed. I am trying to put
> 'Reset Password' link on
> the main page by installing plugin
> RT-Extension-ResetPassword-0.04.
> It gives following message during install:
> perl Makefile.PL make install
Th
I have version 4.0.4. installed. I am trying to put
'Reset Password' link on
the main page by installing plugin
RT-Extension-ResetPassword-0.04.
It gives following message during install:
perl Makefile.PL make install
Cannot determine perl version info from
lib/RT/Extension/ResetPassword.pm
> > > /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status
> > > = 'open'" --condition RT::Condition::UntouchedInHours --condition-arg
> > > '1'--action RT::Action::NotifyGroup --action-arg '$owner' --template
> >
> > Is there a space between '1' and --action? If not, the
On Tue, Feb 07, 2012 at 09:45:49PM +, Howell, Van wrote:
>I have installed and configured RT::Extension::LDAPImport and have run a
> successful test
>
>I have several distribution groups setup in AD and I would like to import
> users and place them
>in the same groups in RT.
>
>
I am trying to get it to notify whoever the owner of the ticket is and
that is from what I can see is the variable for the tickets owner
mark
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
I have installed and configured RT::Extension::LDAPImport and have run a
successful test
I have several distribution groups setup in AD and I would like to import users
and place them in the same groups in RT.
Like I have AD groups Faculty, Staff, Students, etc
I want to import these users into
I reran this script and noticed that it complained about access to the remote
MySQL database.
Looked into MySQL, and root isn't accessible from remote users.
Updated root's access from remote machines and reran the script.
Restarted Apache and it is now working
Changed root's access back to loca
On Tue, Feb 07, 2012 at 03:25:39PM -0500, Gerrard Leach wrote:
> [Tue Feb 7 20:22:49 2012] [warning]: DBD::mysql::st execute failed: Unknown
> column 'RenderType' in 'field list' at
> /usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 587.
> (/usr/local/share/perl/5.10.1/DBIx/Search
[Tue Feb 7 20:22:49 2012] [warning]: DBD::mysql::st execute failed: Unknown
column 'RenderType' in 'field list' at
/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm line 587.
(/usr/local/share/perl/5.10.1/DBIx/SearchBuilder/Handle.pm:587)
[Tue Feb 7 20:22:49 2012] [warning]: RT::Hand
On Tue, Feb 07, 2012 at 02:43:50PM -0500, Mark Fuller wrote:
> Ok I changed everything and still get errors
>
> /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status
> = 'open'" --condition RT::Condition::UntouchedInHours --condition-arg
> '1'--action RT::Action::NotifyGroup
On Tue, Feb 07, 2012 at 02:59:45PM -0500, Gerrard Leach wrote:
>I am trying to get a simple checkbox setup as a custom field when a ticket
> is created.
>
>I have selected a type of Select One Value,
>
>But when I choose a Render Type of list and save, I get an error
> "RenderType c
Hello,
I am trying to get a simple checkbox setup as a custom field when a ticket is
created.
I have selected a type of Select One Value,
But when I choose a Render Type of list and save, I get an error "RenderType
could not be set to List."
Has anyone else seen this? Or know how to resolve it?
Ok I changed everything and still get errors
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status
= 'open'" --condition RT::Condition::UntouchedInHours --condition-arg
'1'--action RT::Action::NotifyGroup --action-arg '$owner' --template
'21' --transaction 'last' transacti
Thomas,
Le 07/02/2012 17:47, Thomas Sibley a écrit :
Unless you're seeing problems in the logs, I think you're fine. Nobody
displays as the Owner in the Basics section of the ticket display page,
right?
Nope, still me.
I give the ticket to some coworker :
select * from tickets where id=2715
>
> On Mon, Feb 06, 2012 at 04:54:51PM -0700, Brent Wiese wrote:
> > Sorry, wasn't sure if a screenshot would come through on the list.
>
> The layout of that field could use some loving, it has a CSS class
> these days so it should be much easier to do things to it:
> cfinvalidfield
Yeah, I pla
On 02/07/2012 09:44 AM, JC Boggio wrote:
> Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to
> Nobody anymore.
> To anybody else works.
>
> When I give to someuser history says :
> "JC Boggio - Given to someuser"
>
> When I try to give to nobody, I get :
> "JC Boggio - Not taken"
Thomas,
Le 07/02/2012 16:22, Thomas Sibley a écrit :
SELECT * FROM Users WHERE Name='Nobody';
rt3=> SELECT * FROM Users WHERE Name='Nobody';
-[ RECORD 1
]-+---
id| 6
name
On Tue, Feb 07, 2012 at 04:54:20PM +0100, Ronan MOUCHOUX wrote:
>I'm trying to create from the web interface a new admin account.
>As I can't find a way (Tools>Configure>Users|Groups|Queues), I'm wondering
> if it is even
>possible?
>
>I'm sure I'm missing something, but I can't s
On Mon, Feb 06, 2012 at 04:54:51PM -0700, Brent Wiese wrote:
> Sorry, wasn't sure if a screenshot would come through on the list.
The layout of that field could use some loving, it has a CSS class
these days so it should be much easier to do things to it:
cfinvalidfield
> Maybe a different topic,
Hello,
I'm trying to create from the web interface a new admin account.
As I can't find a way (Tools>Configure>Users|Groups|Queues), I'm wondering
if it is even possible?
I'm sure I'm missing something, but I can't see what...
Thanking you in advance,
Best Regards
Ronan
RT Training Sess
I am trying to add an additional widget to the dashboard for a password reset
ticket. We have a custom field called "Customers Name" and I was curious if
anyone knew how to call it in the QuickCreate script? I copied over the script
and have been modifying it, but I can't figure out what the synt
On 02/07/2012 10:17 AM, Haim Dimer wrote:
> Hello,
>
> Check this out:
>
> mysql> SELECT COUNT(id) FROM Groups;
> +---+
> | count(id) |
> +---+
> | 4674 |
> +---+
>
> I don't think this is normal behavior since, as the administrator, I
> have not created this many gr
On 02/07/2012 09:44 AM, JC Boggio wrote:
> Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to
> Nobody anymore.
> To anybody else works.
>
> When I give to someuser history says :
> "JC Boggio - Given to someuser"
>
> When I try to give to nobody, I get :
> "JC Boggio - Not taken"
Hello,
Check this out:
mysql> SELECT COUNT(id) FROM Groups;
+---+
| count(id) |
+---+
| 4674 |
+---+
I don't think this is normal behavior since, as the administrator, I have
not created this many groups (at least not intentionally). I may have an
idea as to where th
Since we upgraded from RT 3.8 to 4.0.4, we can't assign tickets to Nobody
anymore.
To anybody else works.
When I give to someuser history says :
"JC Boggio - Given to someuser"
When I try to give to nobody, I get :
"JC Boggio - Not taken"
(These are free translations from french)
Any clues ?
On 02/07/2012 12:35 AM, Tim Gustafson wrote:
> And I get how to import the main ticket itself...but how can I import
> ticket comments? The old system has 10 years worth of comments that
> I'd like to also get into RT. Is there a way to do this without
> hacking the database?
Don't hack the data
On 02/06/2012 04:42 PM, Kevin Falcone wrote:
> This means that you can render content into an iframe using the value
> of the custom field.
>
> If your user selected "Foo" from a custom field, RT can make a call to
> an external webservice with Foo and some other information and then
> iframe the
Hello all,
I've setup full text indexing in RT4.0.4 as follows:
- Vanilla install RT 4.0.4 on Ubuntu 10.04 LTS
- MySQL 5.1.61 built from source with mysqlse added
- Sphinx 2.0.3 added using the x86 package from the sphinxsearch.com site
- run /opt/rt4/sbin/rt-setup-fulltext-index etc
As the versi
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Kevin,
thanks, that's a great suggestion!
Best regards,
Giuseppe
On 06/02/12 19:02, Kevin Falcone wrote:
> On Mon, Feb 06, 2012 at 02:53:32PM +, Giuseppe Sollazzo wrote:
>>
>> a colleague here has asked me a question I'm not totally sure
>> a
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