On Fri, Mar 09, 2012 at 01:10:49PM +0100, Luk?? Loskot wrote:
> Hi,
>
> I have set up the external AUTH to check users to our openLDAP server.
> I don't want our users to write to RT from their personal adreses.
> So far this work perfectly and as I want it to, but the reply message is
> englis a
On Tue, Mar 13, 2012 at 20:56, David Moreau Simard wrote:
> Hi,
>
> Our RT instance is rather large (> 5 million tickets) and I wondered if any
> users have had to deal with a RT database this size and if so, how they
> scaled their infrastructure as a result.
>
> Right now, the web portion is hos
On Mon, Mar 12, 2012 at 5:22 PM, Thomas Sibley wrote:
> On 03/12/2012 05:17 PM, Florian Lengyel wrote:
> > Since this is a new installation, I'm inclined to start over with 4.0.5.
> > I had to piece together some installation notes from around the web
> > for 4.0.1 (I'm running rt-server.fcgi with
On Tue, Mar 13, 2012 at 11:33:38AM -0400, Jim Lesinski wrote:
>Absolutely no problem. Do you want me to do anything with the original
> ticket? [rt3 #19056]
>It seems that these two issues I am experiencing are related to the same
> underlying issue. I
>can open a separate ticket for
Hi David,
Our instance is not large, but have you tried profiling the load on
the database to find out where your resource shortages are located?
This will help you target the changes needed to improve the performance
of the backend. As Ronald mentions, the first step would be to use
partitioning
hi David.
Our instance of RT is around 3.5 million records and the mySQL db about
470GB in size. the biggest performance gain I've got was through
partitioning and indexing, i'm very keen to see where this thread goes for
"bigger" deployments as i'm also concerned about that breaking point.
regar
Hi,
Our RT instance is rather large (> 5 million tickets) and I wondered if
any users have had to deal with a RT database this size and if so, how
they scaled their infrastructure as a result.
Right now, the web portion is hosted on a cluster and really, this part
doesn't worry me at all.
I
> On Mon, Mar 12, 2012 at 14:19, Arthur Rance wrote:
> > Hello,
> >
> >
> > When I read a ticket through the self-service, I can see the real name of
> > the guy who replies. Is it possible to hide it ?
>
> By adjusting ShowUser component that is used to display user entries
> in the web interfa
Absolutely no problem. Do you want me to do anything with the original
ticket? [rt3 #19056]
It seems that these two issues I am experiencing are related to the same
underlying issue. I can open a separate ticket for this or update that
ticket if you feel it is appropriate.
On Tue, Mar 13, 2012
On Tue, Mar 13, 2012 at 01:06:58PM +, Mario Giammarco wrote:
> Hello,
> I have just tried request tracker 4.0.1 on Ubuntu and 4.0.5
> on Debian, the result
> is the same.
>
> I create an user "foo" and when I try to add the user to
> a queue, a custom field
> I fill the text box with the u
On Tue, Mar 13, 2012 at 01:48:44PM +, Walid Haider wrote:
> Hi Kevin,
>
> Thanks for the response.
>
> Tried cpan Module::Build and got this:
Unfortunately, you cut off the interesting part about what failed.
Can you show the output that comes before the summary report so we can
tell if Modu
On Tue, Mar 13, 2012 at 10:31:34AM +, Renney, Paul wrote:
>I've been asked if it's possible to change the 'look and feel' of the
> Create Ticket and Modify
>Ticket forms for one particular queue. Care must be taken not to change
> any of the forms for
>other queues, and only these
On Mon, Mar 12, 2012 at 10:47:10PM -0400, Jim Lesinski wrote:
>Yep. In fact I was just looking at this issue and I traced the error out
> to line 311 in
>Principals.pm, which is the section of code below. If I just stick a
> "return 1;" above that
>section of code everything works. Co
Hello,
I have just tried request tracker 4.0.1 on Ubuntu and 4.0.5
on Debian, the result
is the same.
I create an user "foo" and when I try to add the user to
a queue, a custom field
I fill the text box with the username and I get always
"invalid username".
Proably related to this: when I cr
Ack! Error in the previous email (not custom condition, should be custom
action):
Description: 001 On Create, Set Subject to CF Values
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom Action Preparation Code:
# set the subject
Hi Kevin,
Thanks for the response.
Tried cpan Module::Build and got this:
Test Summary Report
---
t/metadata.t (Wstat: 65280 Tests: 1 Failed: 1)
Failed test: 1
Non-zero exit status: 255
Parse errors: Bad plan. You planned 116 tests but ran 1.
t/version.t (Wstat: 512 Tests
I've been asked if it's possible to change the 'look and feel' of the Create
Ticket and Modify Ticket forms for one particular queue. Care must be taken not
to change any of the forms for other queues, and only these forms must be
changed.
As well as the colour and font on the forms, there ne
Ok i removed the thing i did and now i tried cpan
RT::Extension::ReminderImproved and its installed but what more to do? I
still doesnt get email reminders.
I found sth. in the Readme
TODO The following features are on the TODO list:
* email about overdue reminder
so it is n
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