Hello Again.
I´m trying to upgrade the old database to my new server database.
And i have problems with the 1b point.
1b) Configure the new MySQL to use Latin1 as the default character
set everywhere, not UTF-8. This is necessary so the import in
the next step assumes the data
Test-System: RT 4.05
Ubuntu: 10.4.3 Lucid
Hello everybody
We have an RT 3.8.9 System running in an Prod Environment
Now i tried to find out the best Settings for the new RT-Version 4.0.5 that
we can migrate asap.
But Rt 4.0 seems to slow ( especially the loadingtime from a webif page)
On Fri, Mar 02, 2012 at 02:44:57PM -0500, Joe Kirby wrote:
Joe - this line
Subject: AutoReply: {$Ticket-Subject}
Is just adding AutoReply to the email that goes out.
Subject: [RT - Request Tracker #144013] AutoReply: test for attachement
The [RT - Request Tracker #144013] part is your
On Mon, Mar 05, 2012 at 12:41:25PM +, Diaulas Castro wrote:
I can't replicate this on a clean 4.0.5. Have you customized the self
service at all? It requests a list of all possibly active statuses to use
in the search, so if this is breaking, it's most likely because the
Requestor
On Wed, Mar 14, 2012 at 08:51:25PM -0500, Seann wrote:
I am researching a method that I can use to open a ticket from a web
page not hosted on the RT system I have set up. I would rather not
use email unless I absolutely have to.
The interface I am working on is an Ajax enabled content
On 03/15/2012 11:51 AM, Kevin Falcone wrote:
Subject: [RT - Request Tracker #144013] AutoReply: test for attachement
The [RT - Request Tracker #144013] part is your $rtname or queue
Subject Tag setting plus the ticket id.
Joe: To be clear, whoever installed your RT set the $rtname config
Hi,
CentOS 4.8
RT 4.0.2
I'm working on setting up some saved graphs and am getting the error mentioned
in the subject.
What I do is build my query and run it to ensure that it displays the expected
results. Then I click on Chart to graph the data and it displays No tickets
found.
Not really
I upgraded centos from 5.5 to 5.8 release. I cannot get RT to work. the
browser tries to find some filetype to open a file.
Has anyone experienced this issue?
Using 3.8 since there are no RT4 packages for Ubuntu 10.4 LTS. Attempts to
manually install RT4 on Lucid would result in a whole 'nother ticket. Plan was
to run 3.8 for now, then migrate to 4 on 12 this winter once things had settled
down here.
No https redirects going on. I am using CAS
Missed a Location in /etc/request-tracker3.8/apache2-modperl2.conf
Location /rt/REST/1.0/NoAuth
Order Allow,Deny
Allow from rt.myserver.com
/Location
Did the trick.
-Jourdan
-Original Message-
From: Jourdan Perla
Sent: Thursday, March 15, 2012 10:44 AM
To:
I no longer see the Relational graphs in RT 4.0.5 after upgrading. The
legend does appear but the graph is just a box with an X in it. I have
attached the error logs if I go to the page. Also, nothing appears in
the rt logs on the actual server.
Is anyone on 4.0.5 able to see these graphs or
Hi,
I would like to be able to display certain classes of articles to unprivileged
users and allow them to access those whenever they need. Is this possible? I'm
able to configure the rights for those users (Unprivileged) but the menu option
isn't showing up in the SelfService interface.
~
On 15 Mar 2012, at 17:44, Jourdan Perla wrote:
Using 3.8 since there are no RT4 packages for Ubuntu 10.4 LTS. Attempts to
manually install RT4 on Lucid would result in a whole 'nother ticket.
I'm running 4.0.5 on Lucid. Wasn't really a problem; I just don't use the
packaged version and let
Found the problem. Something is wrong with my compiled GraphViz/expat
dependencies.
On Thu, 2012-03-15 at 14:35 -0400, Christopher Lasater wrote:
I no longer see the Relational graphs in RT 4.0.5 after upgrading. The
legend does appear but the graph is just a box with an X in it. I have
On Thu, Mar 15, 2012 at 21:01, testwreq wreq testw...@gmail.com wrote:
I upgraded centos from 5.5 to 5.8 release. I cannot get RT to work. the
browser tries to find some filetype to open a file.
Has anyone experienced this issue?
Most probably you upgrade downgraded perl modules below
Hi,
I recall similar bug and it was related to query you use to search for
tickets. Send us full query, use advanced page of the query builder.
On Thu, Mar 15, 2012 at 20:42, Thomas Smith theitsm...@gmail.com wrote:
Hi,
CentOS 4.8
RT 4.0.2
I'm working on setting up some saved graphs and am
This is the simplest query that I've tried that doesn't work.
Updated = 'yesterday'
On Mar 15, 2012, at 1:24 PM, Ruslan Zakirov wrote:
Hi,
I recall similar bug and it was related to query you use to search for
tickets. Send us full query, use advanced page of the query builder.
On Thu,
I played around with some different queries, based on your earlier comment. I
was able to get a chart to display as expected when I did a simple search for a
string in the subject line.
Subject LIKE 'String: '
Can I provide you any more data about this problem?
On Mar 15, 2012, at 1:31 PM,
Today I found a bug in rt-client when trying to programmatically
create a ticket. Uploaded binary files were corrupted. In fact the
two last bytes were missing. The bug is in client.rb.
Sorry, I just closed my VM but it is towards the end of the file at
the line including:
body File.read(v)
On Thu, Mar 15, 2012 at 02:26:31PM -0700, Thomas Smith wrote:
I played around with some different queries, based on your earlier comment. I
was able to get a chart to display as expected when I did a simple search for
a string in the subject line.
Subject LIKE 'String: '
Can I provide
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