On Fri, Mar 02, 2012 at 02:44:57PM -0500, Joe Kirby wrote: Joe - this line
> Subject: AutoReply: {$Ticket->Subject} Is just adding AutoReply to the email that goes out. > Subject: [RT - Request Tracker #144013] AutoReply: test for attachement The [RT - Request Tracker #144013] part is your $rtname or queue Subject Tag setting plus the ticket id. You don't *have* to have the Subject: Autoreply line, but remove it is not going to remove RT's tag. You can shorten that RT - Request Tracker part by customizing a Subject Tag on each of your queues from the Queue administration page. I'm still not sure what the problem with thread is. RT improved a few threading things in later releases, but those are related to Owner Change emails, not to Auto Replies and Correspondences. -kevin
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