Good Morning,
I was wondering if it is possible to edit the self service page, and add a
quick ticket creation box to it? I cannot seem to find it anywhere in the admin
interface.
Thanks for the help,
Tom
On 03/28/2012 02:07 AM, Alex Ardalich wrote:
> Adding an attachment has me baffled. I understand I cannot do it at
> ticket creation, need to do it as adding a comment.
> I get as far as, Bad Request # No attachment for...
>
> If anyone has an example of how to do it I would be extremely grateful.
Is there any documentation somewhere on how to package up the extensions -
not how to write them, but how to do the other stuff like the Makefile.PL
and META.yml so that it installs. I tried just copying the Makefile.PL and
MANIFEST and META.yml from another project, but my html files didn't copy
On Wed, Mar 28, 2012 at 10:58:03AM -0400, Paul Tomblin wrote:
>Is there any documentation somewhere on how to package up the extensions -
> not how to write
>them, but how to do the other stuff like the Makefile.PL and META.yml so
> that it installs. I
>tried just copying the Makefile
On Wed, Mar 28, 2012 at 11:03 AM, Kevin Falcone
wrote:
> On Wed, Mar 28, 2012 at 10:58:03AM -0400, Paul Tomblin wrote:
> >Is there any documentation somewhere on how to package up the
> extensions - not how to write
> >them, but how to do the other stuff like the Makefile.PL and META.yml
>
I'm debating using unprivileged users in our upcoming prelaunch of RT to
help keep confusion down. One thing I noticed is I can't see
unprivileged users in the User Manager. If I do a search based on the
users' credentials/attributes I can find them. Is there a way to make
the Privileged Users scre
On 3/27/2012 5:36 PM, Kevin Falcone wrote:
> On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
>>
>> We have an existing RT 3.8.8 instance and our helpdesk manager has
>> noticed that they're creating a lot of similar tickets. We have several
>> custom fields definied and he'd like to be
We are running RT 4.0.2 and need the availability to generate, on a per user /
engineer basis, a report which will give the average time from ticket creation
to ticket resolution.
I found this perl script:
http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report
The script there would probabl
Our RT instance is 3.8.11 and our web browsers are IE 7 & 8 and a variety of FF
versions.
I have created a "Select One" custom field for work areas and another "Select
One" customer field as applications.
The applications listed depend on the work area selected.
We are able to create tickets and
On Wed, Mar 28, 2012 at 10:51:14AM -0700, David Good wrote:
> On 3/27/2012 5:36 PM, Kevin Falcone wrote:
> > On Tue, Mar 27, 2012 at 03:08:53PM -0700, David Good wrote:
> You're right -- QuickCalls is exactly what we need. You can set Custom
> Fields as well, you just have to know the field's ID a
This looks like a bug in request-tracker4 in Debian, so I've filed
a bug: http://bugs.debian.org/666123
On Sat, Mar 24, 2012 at 12:56:30AM +0100, Juanjo wrote:
> Install PERL-DOC packages and works. Sorry.
>
> El 24 de marzo de 2012 00:16, Juanjo escribi?:
>
> > Hi Again.
> >
> > I have two ins
Is it possible to do a perl unit test that uses the RT config file? I
tried this is my test:
#!perl -T
use Test::More tests => 1;
use RT;
BEGIN {
RT::LoadConfig();
use_ok( 'RTx:FooBar' );
};
And I get some errors about being unable to use RT_SiteConfig.pm:
t/01-db.t . Couldn't
Dear ,
I installed a new version of rt 4.0.5 on
Ubuntu with MySQL database. After login with root I receive no response ,
just redirects me to /NoAuth/Login.html ..i have review the
configuration as below
site config
Set( $rtname, 'rtsystem');
Set($Organization, "rtsystem.ipmagix.
In your script add:
use libs /opt/rt4/lib/
To see if for some reason your env vars aren't seeing the RT path.
It "may" be use lib and not use libs. I'm not at workstation to log in and
check.
Sent from my mobile device.
On Mar 28, 2012, at 5:56 PM, Paul Tomblin wrote:
> Is it possible t
Make sure the noauth folder is owned by the web user. And I think after the
change you need to delete mason cache.
Someone correct me if I'm wrong. I think my initial installation I had this
issue and it was the fix.
Sent from my mobile device.
On Mar 28, 2012, at 6:45 PM, ahmad shaban wr
On Wed, Mar 28, 2012 at 6:52 PM, Joe Harris wrote:
> In your script add:
>
> use libs /opt/rt4/lib/
>
> To see if for some reason your env vars aren't seeing the RT path.
>
>
Turns out it's 'use lib qw{/opt/rt4/lib};', but it didn't seem to help.
Thanks anyway.
--
http://www.linkedin.com/in/
Thanks Thomas
Not using curl
-
$attachment_1 = file_get_contents(FCPATH . '/test.pdf');
$content = "id: 15818\n";
$content = $content . "Action: correspond\n";
$content = $content . "Text: Im adding some text\n And adding some more
text\n And some more\n";
$content = $content . "TimeWorked:
On 03/28/2012 07:40 PM, Alex Ardalich wrote:
> $params = array(
> 'http' => array(
> 'method' => 'POST',
> 'header' => 'Content-type:
> application/x-www-form-urlencoded',
> 'content' => $data
> ));
This is certainly the wrong content-type. Y
On 03/28/2012 06:45 PM, ahmad shaban wrote:
>
> ServerAdmin webmaster@localhost
> ServerName rtsystem
>
> DocumentRoot /opt/rt4/share/html
> AddDefaultCharset UTF-8
> ErrorLog /opt/rt4/var/log/apache2.error
> TransferLog /opt/rt4/var/log/apache2.access
> SetHandler
Hi All,
I am having issues with custom queue fields and identifying them through
Query Builder. I am sure I have missed a step somewhere, but have been
working on this for 3 days now without luck.
I have configured the custom field for the queue, applied it to all all
queues (global). I have sel
Will do, thanks for your help.
And yes, as soon as I sent it, argh, forgot one of the user/pass spots
:)
Alex
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