[rt-users] Actions + Templates

2012-05-16 Thread Paul Tomblin
Can I build a string in an Action and access it somehow in the template? Can the template call a sub or access a variable from the Action? -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin

[rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
I have the following set up: Clients -- Squid SSL Offload / Caching Reverse Proxy (HTTPS---HTTP) -- Apache Routing Proxy (HTTP) -- RT (HTTP) RT (v4.0.5) itself is configured for HTTPS: Set($WebDomain, 'www.domain.net'); Set($WebPath, '/ticket'); Set($WebPort, 443); On going to Tools --

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Paul Tomblin
In RT_Config, it looks like you shouldn't even have to specify WebBaseURL - it appears to look to see if WebPort is 443 and changes it to https accordingly. On Wed, May 16, 2012 at 11:20 AM, Giles Coochey gi...@coochey.net wrote: I have the following set up: Clients -- Squid SSL Offload /

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Paul Tomblin
Further reading in RT_Config suggests you may need to look at this: =item C$CanonicalizeRedirectURLs Set C$CanonicalizeRedirectURLs to 1 to use C$WebURL when redirecting rather than the one we get from C%ENV. Apache's UseCanonicalName directive changes the hostname that RT finds in C%ENV. You

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
On 16/05/2012 16:24, Paul Tomblin wrote: In RT_Config, it looks like you shouldn't even have to specify WebBaseURL - it appears to look to see if WebPort is 443 and changes it to https accordingly. Yes, it is doing that automatically (I have not specified WebBaseURL). But it reverts me to http

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
On 16/05/2012 16:26, Paul Tomblin wrote: Further reading in RT_Config suggests you may need to look at this: =item C$CanonicalizeRedirectURLs Set C$CanonicalizeRedirectURLs to 1 to use C$WebURL when redirecting rather than the one we get from C%ENV. Apache's UseCanonicalName directive

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Darin Perusich
On 05/16/2012 11:20 AM, Giles Coochey wrote: How can I force RT to HTTPS? Have you tried use mod_rewrite to rewrite the all traffic for that virtual host to https? Stubs of the config's for your RT virtual host. They http vhost only needs to have the basic's defined, the rewrite rules will

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Matt Brennan
This is how I do this. In my RT_SiteConfig.pm I have: Set($WebBaseURL, 'https://' . RT-Config-Get('WebDomain') ); All traffic on my RT instance is done via HTTPS. I also have an Apache rewrite rule in case someone navigates to HTTP instead (as users often do). HTH, -Matt On Wed, May

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Giles Coochey
On 16/05/2012 17:27, Darin Perusich wrote: On 05/16/2012 11:20 AM, Giles Coochey wrote: How can I force RT to HTTPS? Have you tried use mod_rewrite to rewrite the all traffic for that virtual host to https? Stubs of the config's for your RT virtual host. They http vhost only needs to have

Re: [rt-users] Getting Request Tracker to stick to HTTPS

2012-05-16 Thread Steve Anderson
https://en.wikipedia.org/wiki/HTTP_Strict_Transport_Security Might be of interest, if your regular users use firefox, Chrome or Opera. The other option: Set up another virtual host on the apache box that only serves a redirect to the https side. On the proxy, direct port 80 to that one, and

[rt-users] Don't do default actions?

2012-05-16 Thread Paul Tomblin
If I don't want a default Scrip to run on a particular queue, is there a way to stop it? The only way I've found so far is to make a Overlay that checks the queue, and either returns 0 or calls SUPER::IsApplicable. Is that the best way? -- http://www.linkedin.com/in/paultomblin

Re: [rt-users] Un deleting tickets

2012-05-16 Thread Chris Preston
You spoke of transaction tables, what would be the name of the table. Why would I delete it if I want to keep the transaction, do you mean to change the status in that table also back to new or actually delete the transactions -Original Message- From: ruslan.zaki...@gmail.com

[rt-users] Problems with 4.0.5: printing some pages; emailing dashboards

2012-05-16 Thread jim . h . berry
Hi List After moving from v4.0.4 to 4.0.5 (Linux server, windows browser) we noticed the following 2 new issues: When printing certain pages, nothing will be shown below the H1 title. This was seen both with Firefox and IE We see the issue with Query Builder, Modify the user xxx, Modify

Re: [rt-users] Un deleting tickets

2012-05-16 Thread Joachim Thuau
Chris, You probably should have searched for status=deleted and find the ticket you wanted to bring back those (bulk update for example). With the actual DB change underneath, I'm not sure if this would actually workŠ Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell:

[rt-users] RT4.0.5 article creation- classes and topic nesting

2012-05-16 Thread Albertson, William (Rancho Cordova)
Howdy, I haven't found a lot of information about creating articles under RT4.0.5 with nested topics. I've recently installed this application, so I'm also not an expert. I'm not sure if I would be better served by instead setting up a wiki, and then just linking article items instead. Here