You spoke of transaction tables, what would be the name of the table. Why would I delete it if I want to keep the transaction, do you mean to change the status in that table also back to new or actually delete the transactions
-----Original Message----- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Monday, April 30, 2012 9:07 AM To: Chris Preston Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Un deleting tickets On Thu, Apr 26, 2012 at 20:44, Chris Preston <ch...@thetrafalgartravel.com> wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue. I have now found out that we still need them. So I went into the > tickets table and updated the records that were set to deleted and put them > to new. I also changed the date of a tickets and set it to an earlier date. > > > > Is this all that I needed to do or what does the system actually do when a > record is set to deleted. RT also records Status change in Transactions table. You may want to delete those records. -- Best regards, Ruslan. ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2411/4969 - Release Date: 04/30/12